Sofas and Sectionals Avis 

Sarah the customer representative that handled my case was awesome. She helped me every step of the way, understood my issues and was able to arrange for the replacement throw pillows.

Great customer service! Quick in person response:)

Ryder scheduled a delivery a month in advance. We had our old furniture removed. The day before delivery, they sent us a voicemail stating that they weren’t going to be able to make the delivery. They rescheduled and then said our Flexsteel sofa was broken. Sara Nevarez from Sofas and Sectional said we could either keep this piece and use it while we were waiting for the replacement to arrive and be swapped out, or refuse the sofa and accept the other items, and still wait for the replacement to arrive. Turns out that the sofa was in too bad of shape to be delivered at all. A replacement was going to take another 10 weeks or so. Since we were going to only receive our loveseat, I asked for a refund for the sofa until it was made. The loveseat finally arrived… after several missed appointments with a broken frame, and the cording was completely crooked. We then had to store the loveseat until they could schedule another pick up. Asked for a full refund. What a nightmare. The Flexsteel Bexley sofa and loveseat is now primarily manufactured in Mexico. It was over $6000 for both and what a hunk of junk. It wasn’t simply a delivery issue. This is a manufacturing quality issue, as well. The piping was noticeably wavy rather than following a smooth curve. (Really zigzagged!) If I could add a link or upload a picture, I would, but the company doesn't allow it.

I was nervous ordering a $3000 sofa online. I checked the reviews of Sofas and Sectionals as well as BBB ratings and all looked positive. Our sofa arrived in SE AZ about a month after shipping. The sofa arrived in excellent shape and is lovely. The local delivery service who brought the sofa to the house, Coleman World Wide Moving couldn't have been nicer. I would not hesitate to order from this business again. I highly recommend them for furniture needs.

Sofas and Sectionals truly delivers an outstanding customer experience! I ordered a Fjords Incline Chair online, and while it arrived with a minor scuff and a missing charger, the way the company handled the situation exceeded my expectations.

Elaine provided exceptional customer service from start to finish. She stayed on top of everything, quickly arranging for the charger to be shipped directly from the factory within just a few days. She also scheduled a local repair technician to come to my home, where the minor scuff was professionally fixed without any hassle.

It's rare to find a company that stands behind its products with this level of care and responsiveness. Thank you, Elaine, and thank you, Sofas and Sectionals, for making everything right. I highly recommend them!

I am satisfied with your furniture. Looks great, well built but I am not satisfied with what it required to get. Initially delivered by Ryder with the loveseat missing its legs and stained in two places on one end by what appeared to be oil/grease. I understand that you save money by using third party delivery however they also deliver washer/dryers etc and as a result the trucks are dirty. Your “customer service” rep Sarah nevarez was rude and aggressive when I told her I refused delivery as I ordered new furniture not furniture that was going to require “stain removal” from no doubt another third party contractor. She reluctantly agreed to send a new piece but informed me that it would be a one time thing. This is your customer service? If I wanted dirty/stained furniture I’d buy it on FB and pay a lot less. As I said, the furniture is lovely and has arrived at last. I will not recommend you company to others because of what I have stated.

The selection of what appeared to be quality furniture was excellent. However, when buying online, I worry about what ultimately arrives. The delivery company did well in scheduling our delivery and the boxes arrived in decent shape. I found the quality of the recliner was excellent and the design was exactly what I was looking for. However, one of the wood bases was slightly damaged inside the inner packaging. I contacted the company and they sent a replacement without question. That's the was to provide customer service. I have no doubt they would even allow me to return the recliner if I wasn't satisfied.

Great pricing, products and excellent customer service. I would absolutely purchase from them again.

This company knows customer service! My parents home burned and when our new chair arrived, we weren't ready to move furniture. We were outside of the 30 day window- but they still processed a returb! (Dad isnt able to operate the manual chair and we have to go power)- Thank you so much for the understanding and help!

We are very happy with all of the staff that we dealt with while ordering our sofa from Sofas and Sectionals! From beginning to end, our experience was friendly, helpful, and knowledgeable. We would definitely order from them again!

They stand behind what they sell and top of the line support staff

Ben and his associate were so friendly, helpful & knowledgeable. The delivery process was seamless, quick & easy. The furniture we bought is great quality & looks great too. I would definitely do business with them again in the future and would recommend them to my friends and family.

I found a couch I loved at a store close to home, but they weren't interested in letting me customize which pieces I wanted to build a sectional that fit my space. Sofa and Sectionals allowed me to build exactly what I wanted, and it was so easy! Delivery to my house was quicker than I was originally given (which was GREAT), and the team who delivered/installed worked quickly. I LOVE my couch and anyone who comes to my house is obsessed right off the bat!

Had a great experience working with Sofas and Sectionals ordering 2 reclining chairs. Their prices were much better than my local furniture store. The order process was seamless and they took the time to answer all of the questions. Wouldn't hesitate to order from them again!

I saved many hundreds of dollars by ordering through your company. The sales person was helpful. I am very happy with the sofa i received. Will be ordering more through your company.

A furniture dealer's reputation and integrity depends upon two commitments: to stand behind the quality of their products, and to stand up for the customer and make it right when things go wrong. Sofas and Sectionals explicitly promises: "...we select each product carefully to meet our exacting standards of quality and design excellence. We guarantee the integrity of every product we sell, along with the quality of the personalized service you will receive..." "These values are centered around one thing - taking care of you like we would take care of a family member. We take these values very seriously... We’re honest, if something goes wrong we will fix it".
Our mostly leather Palliser sofas, which the S&S salesperson assured were high quality and durable (we'd never notice the difference between the leather and "bonded" material on the back) peeled, cracked, and shredded in less than 3 years. Turns out that the 5-year Uniter extended warranty they sold us specifically EXCLUDES peeling and cracking, and the manufacturer could care less, too. So, based on S&S company promises to “fix it”, we naively anticipated that Sofas and Sectionals would stand behind their products and stand up for their customers.
Customer support finally got back to us after nearly 8 weeks - only when we told them we were posting reviews - with no resolution. Apparently the Sofas and Sectionals promise to resolve situations applies “whenever possible”. And apparently a lifespan of 3 years for a leather sofa is acceptably within their "exacting standards of quality".
Our experience of Sofas and Sectionals: false and misleading advertising -- unacceptable response -- lack of customer care and commitment -- empty promises.

I couldn’t be happier with my decision to purchase my new Flexsteel furniture from Sofas and Sectionals. Cory was absolutely fantastic! I spoke to him on several phone calls over a week with different questions and clarification. He was extremely helpful going above and beyond to make sure I had everything I needed and assured me everything was in good order.
The local delivery service they used were very friendly, professional, and took great care of moving each piece. We did have 1 small (plastic) caster wheel on the ottoman that was damaged at some point after leaving the factory and the recliner had a faulty electric switch (not damaged, faulty).
This is where Elaine comes in. One call to Sofas & Sectionals customer service team is all it took. Elaine immediately ordered a new caster and switch direct from Flexsteel. After the new caster and switch arrived at my home, Elaine coordinated a day for a local repair technician to install the new caster and switch. The technician was, again, courteous, professional, and had me up and running in less than 30 minutes!
Unless I need furniture immediately, I will never purchase from a brick and mortar store ever again. I saved a TON of money using Sofas and Sectionals by taking advantage of direct manufacturer shipping and did it ALL from the comfort of my own home. Additionally, with the money I saved, I was able to purchase their extremely low-priced 5-year extended warranty package on every piece I ordered. Cory and Elaine were very knowledgeable on every aspect of their expertise. No high pressure sales, no taking advantage of short-term “sale” tactics, just straight forward help and support, literally, from start to finish, with additional peace of mind for years to come. THANK YOU, Sofas and Sectionals! Unless I’m looking for a manufacturer they don’t use, I will never purchase furniture from another source! THANKS AGAIN for everything!!!

They stood behind their product by accepting a return on chairs that had severe off-gassing. It's not their fault of course. It was the manufacturer. But neither was it ours and they showed integrity by picking them up and providing a refund. This was our second order with them. The first was a sofa from another manufacturer and that went beautifully. Their prices are good and with service like this, I trust them enough to choose them over a local store.

From start to finish our order was handled with care and professionalism!

Great company to deal with. Excellent customer service. Had to (sadly) cancel an order and it was easy to do. Restocking fee was reasonable and the company worked with me to minimize return costs. Couldn't be happier. Will definitely shop here in the future.