Throughout my experience in the Bolton showroom the staff treated me very well. Ellie Moores was the main person I dealt with and she was very professional and helpful with any queries I had. Many tha... Voir plus
Établissement
Changer d'établissementMiddlebrook Retail Park, BL6 6JA Bolton, GB
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Lisez les avis des autres
The whole experience was great, the staff were warm, friendly and knowledgeable especially Noshine and John (besties). Wishing John the best of luck with his baby girl x
L'entreprise a répondu
We came into your bolton store 3 times to look at the same sofa that we just couldn't make a decision on, each time we were greeted by Taneesha, she was so helpful and knowledgeable and extremely pat... Voir plus
L'entreprise a répondu
Great choice of quality sofas, staff really friendly and helpful, gave us time and space to make our decision and could not have been more helpful, answered all our questions and are a credit to the c... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Middlebrook Retail Park, BL6 6JA, Bolton, Royaume-Uni
4,9
Excellent
3 k avis
Demande des avis aux clients
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Réponse de Sofology - Bolton
Thank you for sharing Victoria
Professional knowledgeable …
Professional knowledgeable staff.(Ellie),and (Harrison).
100% customer care from them both .
A credit to Sofology.
Highly recommend this store.
18 mai 2026
Réponse de Sofology - Bolton
Hi there, thank you for taking the time to leave a 5-star review!😊
My experience was really good a quick…
My experience was really good a quick and easy purchase
11 mai 2026
Réponse de Sofology - Bolton
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
A good range of sofas to choose from
A good range of sofas to choose from. Staff were very helpful.
Particular thanks to Ash and Harrison.
6 mai 2026
Réponse de Sofology - Bolton
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Réponse de Sofology - Bolton
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Nosheen was very helpful
Nosheen was very helpful, knowledgeable, polite and friendly. She listened to what I needed and made sure I was getting the best purchase tailored to my needs and budget.
7 mai 2026
Réponse de Sofology - Bolton
Hi there, thank you for your review. Another great review for Nosheen, we will make sure to pass this on! Have a nice day.
Great customer experience
Great customer experience, sales guy had great knowledge, wasnt pushy and helped me to make my decision
5 mai 2026
Réponse de Sofology - Bolton
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Expensive sofa delivered unfit for purpose – Zero aftercare or accountability
Extremely disappointed with Sofology. I purchased a high-end sofa that was delivered with the incorrect feet, rendering it completely unusable and "not as described" under the Consumer Rights Act 2015.
Despite multiple phone calls and a physical visit to the store, I am stuck in a cycle of broken promises. Every time I call, I am told to "wait a further 48–72 hours" for a callback that never happens. It is unacceptable to pay a premium price for furniture and be left with the item sitting on the floor with no timeline for a resolution.
I have now followed all internal processes with no success. Consider this a formal notice that if the correct parts are not supplied within 14 days, I will be escalating this via a Section 75 claim and the Furniture & Home Improvement ombudsman.
Avoid this company until they prove they can handle basic delivery errors and respect their customers' time.
13 mai 2026
Avis spontané
Réponse de Sofology - Bolton
Hi Omar, please email your order details to social.media.complaints@sofology.co.uk and we will take a look at your account.
Great customer service
Great customer service. Meghan was really knowledgeable of all products. She was really friendly & helpful
4 mai 2026
Réponse de Sofology - Bolton
Hi there, thank you for your review. Another great review for Meghan, we will make sure to pass this on! Have a nice day.
Laura in the Bolton store was very…
Laura in the Bolton store was very helpful and friendly. She came over showing us how the touch screen worked and that sold it for us. Not pushy at all.
3 mai 2026
Réponse de Sofology - Bolton
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Laura. Have a great day 😊
Fantastic service
I went for a look around. Went to DFS first - lovely staff. Couldn’t see what I wanted. On the same retail park was Sofology. I’ve had a suite from there before - no issues. Browsed and went home with ideas. Went back a few weeks later. The staff are amazingly knowledgeable! One recognised we’d been there before and watched us gravitate to the same suite from the first visit. Nothing was a problem - tweaks with the covering (we have cats) tweaks to the format of the couch suite no issues. So friendly - no hard sell. I would recommend every time.
2 mai 2026
Réponse de Sofology - Bolton
Hi there, thank you so much for your review. We're pleased that you're happy with the service and that you would recommend us! Have a great day 😊
Very personalised care
Very personalised care. My dad has mobility issues so the lovely staff brought the chairs to the front of the shop for him to try.
22 avril 2026
Réponse de Sofology - Bolton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Réponse de Sofology - Bolton
Thanks for this fabulous review. We appreciate you sharing it with others!
Réponse de Sofology - Bolton
Hi there, thank you very much for your review. We're pleased that you are happy with the service. Have a great day 😊
Hash was great
Hash was great. Knowledgeable, not pushy but friendly and helpful. Guided us through from what we wanted, to what was suitable for us.
8 avril 2026
Réponse de Sofology - Bolton
Thank you for awarding us 5 stars!
The friendliness of the staff
The friendliness of the staff, everything felt so relaxed and inrushed.
6 avril 2026
Réponse de Sofology - Bolton
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Buying furniture made easy
Knowledgeable staff know when to approach you or just let you wander around the store.Found what what we wanted easy from then on .
2 avril 2026
Réponse de Sofology - Bolton
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Réponse de Sofology - Bolton
Thanks for this fabulous review. We appreciate you sharing it with others!
Very helpful
Megan was very knowledgeable and helpful. Very friendly and approachable. Once we'd decided on our sofa she explained and went through the order and delivery, add ons etc.
30 mars 2026
Réponse de Sofology - Bolton
Hi there, thank you for your review. Another great review for Megan, we will make sure to pass this on! Have a nice day.
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