Sofology - Cheltenham Avis 

Koli was amazing , explained and showed us the styles and colours . Left us to have our own conversation to discuss our room layout before coming back. Made us coffee .
Even allowed us to take a colour sample home
Defo first class service

It is a nice set out store, staff friendly but professional, very good choice, the staff were patient and not pushy.

Great service

Helpful staff and a good selection at reasonable prices

Great service. Clear communication. Very professional and polite sales personnel. Very good choice of furniture. Very stylish display of furniture.

Excellent customer service from Kris in store and the two delivery men. Delivered on time and as described. Many thanks for a first class Sofology experience.

Impressive showroom, excellent staff (especially Alex), unhurried, unpressurised, professional sales experience. Good choice of products.

Associate was knowledgeable and was not pushy so a pleasant sales experience. Answered our questions well

A very pleasant and informative young man

had small issue manager sorted it very helpful staff also thankyou

When purchasing a sofa the form on the tablet was not user friendly with this i have had multiple hard searches done.

Then a mess around with address it took a week to resolve and delayed my order.

I can't access the v12 portal so I can't see the finance agreement online to see what date it will leave my bank.

Relaxed and no pressure by sales staff. Took as much time as we needed

Very disappointed with our experience with Sofology.

We ordered a sofa and unfortunately the cushion was missing when it arrived, which meant we had to wait another 10 weeks to receive it. We had also specifically requested sofa glides, but this was completely forgotten.

To make matters worse, the sofa itself has a visible crease at the edge where it doesn’t sit flush, which is disappointing for a new sofa and raises concerns about the quality and finish.

Overall, the whole experience has been frustrating, especially considering the amount we paid and the long wait. We expected much better quality and customer service from Sofology. We are now having to spend more time contacting them to get these issues resolved.

I hope Sofology takes responsibility and offers a fair solution and compensation for the inconvenience caused.

Good customer support

Attended Cheltenham branch looking for a sofa. We were after a specific size of sofa and design. We had attended numerous other competitor outlets to find something we liked. Each time they either got measurements wrong to what was on their website or couldn’t give me an Answer on designs so would try and redirect us to ones we had already said we didn’t like.

We walked into sofology Cheltenham and were immediately greeted by a young lady (didn’t catch name) who was able to reel off the top of her head all measurements design options and colours, didn’t look once at a tablet for the information. I also had two young children who she engaged with well and let them sit on the sofas! based on our predicament with size she suggested a certain design which unfortunately my partner fell in love with immediately. We asked a few obscure questions (around the motor used for the extending recliner bit) that she didn’t know the answer to so nipped off and came back with an answer quickly. Then there was a bit of an issue with my card for the deposit at first, she was so polite and respectful about it and managed to sort it ridiculously quickly!

So yeah….we settled on a sofa twice as expensive as our budget but ten times more than what we thought we would find so fair play I was impressed!!

Toby was most helpful in really listening to my needs and suggested something I had never considered but worked perfectly in the space. Not overly pushy to get the sale, just being helpful and providing knowledgeable answers.
Yes it isn't the cheapest, but equally have not found the same flexibility from similar online suppliers.

Great customer service... Thank you Toby.
Very helpful and patient and knows about the products.

I still can’t login to my Sofology account

Scott was excellent whilst we discussed our needs. Gave useful advice and no pressure to buy.

I actually work for you, great people and good experience