Sofology - Ipswich Avis 1 576

Great experience,everything we asked was explained very well,was left to look around no pressure to buy, staff very helpful, the lady we dealt with was 100%, we only went to look but ended up buying suite

The lady was very helpful and friendly. I would definitely go back there again.

The sales woman was very knowledgable, patient and answered well all our questions. Above all we were not under any pressure to buy what so ever.

Friendly, helpful service

Great professional service by all the staff, allowing you plenty of time to make the right choice. Nothing was to much trouble. They all seemed very passionate in there sales roles.

Kind regards
Darren Pennock

The gentleman who served me was very friendly,helpful and polite and we had a good laugh through the whole transaction of the sale and nothing was to much for him even rearranged the whole sofa so I could see wha it would like look his name was Peter

Very laid back approach - nothing too much hassle for the sales team.

I had a great time there there was no pressure they just let u wonda around looking I found a nice settee and chair really happy with it thanks scot was really helpful great team there thanks again steve hamilton

Polite knowledgeable and very competent brilliant service

Nicola was very helpful and I didn’t feel pressured to make a decision, when we finally chose the sofa we wanted she explained everything clearly. A very pleasant experience.

Peter was our sale rep and he was extremely friendly and easy to talk to. He was also acutely knowledgeable about the sofa and options.

Went to store a few times to get an idea of ranges
Not pushy
Got a great sofa suite at a great price

Awful service and shocking lack of communication. We purchased a sofa from the store, paid outright and in full. Waited two week delivery, sofa arrived and one of the items was the wrong colour. Was told another 10-12 week wait for a new one, even though it was still in stock and two week delivery in store. A week later one of the items broke, again customer service was shocking, told me the parts would be delivered and someone would come and fix it whilst still awaiting the sofa in the correct colour. To then be told parts are out of stock until further notice, chair was stuck in its recliner position. Again customer service was shocking they just kept trying to get rid of me and said the first point of call was to dispute the wrong colour which had already been done, then said we had delivery date 12 weeks later and still no communication or confirmation of the new sofa after being told it would arrive on the 20th december. I understand mistakes happen but when Noone appears to want to help or rectify this mistake its very disappointing having to constantly chase for something we paid for outright on the 25th September and still no have not have or any communication from customer service team/manufacturers, the staff in store are saying its not their responsibility to chase and its now 21st December. Almost 14weeks this is not acceptable

Nikola was so helpful. She left me to take my time looking at the sofas but was always there when I needed information.

The staff were superb. Matt deputy manager introduced what we wanted to buy and Nicola closed the deal.

Dreadful company avoid. Delivered a sofa and it was damaged even damaged our floor and door way. Abusive delivery staff. Had to fight to get a replacement. Avoid ipswich staff . Two years later we find out that despite paying for the extra insurance it wasn't set up correctly. Staff at head office utterly useless. Contacted Ipswich branch and was told i had a attitude problem

Great customer service and Manager Matthew Harding at Ipswich store very helpful and a pleasure to deal with

The staff were really helpful and very understanding gave us time to decide and think

Sofa arrived damaged.
After one week still no contact from customer services. Tried calling their number multiple times and no answer. Delivery drivers said that I’d be contacted in a matter of days for a repair or replacement and this has not happened.

Peter was extremely helpful and friendly