Knowledgable, friendly staff. No pressure selling, very very helpful. Our experience also had a fun element to it. Joe was really helpful and friendly. Definitely a 5 * experience.
L'entreprise a répondu
Établissement
Changer d'établissementJunction 27 Retail Park, Gelderd Road, WF17 9AD Leeds, GB
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Lisez les avis des autres
It was an older salesman that we spoke to, and when we originally came in he wasn’t trying to rush a sale. Came back on the following Tuesday and was so helpful, was discussing my wedding , buying a h... Voir plus
L'entreprise a répondu
When I first visited the Birstall store I didn’t feel any pressure, just assistance whenever I needed it. Lots of advice given for my style shape of living room. When I eventually decided on my purcha... Voir plus
L'entreprise a répondu
My wife and I visited Sofology recently. Haleema helped us, she was brilliant she helped us chose our latest sofa set. Haleema had a vast amount of product knowledge and understood our needs. Sofology... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Junction 27 Retail Park, Gelderd Road, WF17 9AD, Leeds, Royaume-Uni
4,9
Excellent
4 k avis
Demande des avis aux clients
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Our advisor was brilliant
Our advisor was brilliant. Helpful, knowledgeable and made our decision process painless.
25 avril 2026
Réponse de Sofology - Leeds
Hi there, thanks for your 5-star review, we really appreciate the feedback!
Jess delivered excellent customer…
Jess delivered excellent customer service and she patiently talked through all my options for the size of my room. She was professional, friendly and knowledgeable. I am so pleased with my purchase and cannot wait to receive.
Highly recommend
25 avril 2026
Réponse de Sofology - Leeds
Hi there, thank you for your review. Another great review for Jess, we will make sure to pass this on! Have a nice day.
My 1st visit to Sofology was an…
My 1st visit to Sofology was an excellent experience. I was given help to choose the best sofa etc for myself and I’m looking forward very much to receiving my new sofa and chair. Highly recommend the service I received.
24 avril 2026
Réponse de Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
Merv at birstall store was fabulous
Merv at birstall store was absolutely brilliant - really patient and went through things with us in detail.
Would definitely recommend purchasing from this store. Customer service was absolutely brilliant
19 avril 2026
Réponse de Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Réponse de Sofology - Leeds
Hi there, thank you for your review. Another great review for Mervin, we will make sure to pass this on! Have a nice day.
No zealous sales people. Just very helpful when needed
Allowed to wander around without being pestered. Helpful advice offered if required. When needed help was efficient and knowledgeable
11 avril 2026
Réponse de Sofology - Leeds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Wonderful customer service.
The sales person,Scott, took his time to explain the details of the product we were buying. Excellent customer service. A pleasant gentleman.
14 avril 2026
Réponse de Sofology - Leeds
Hi there, thank you for your review. Another great review for Scott, we will make sure to pass this on! Have a nice day.
Positive sales experience, disappointing delivery times.
The sales experience was very positive. The only negative is having to wait so long for my ex-display sofa to be delivered (6-8 weeks). That seems unreasonable.
10 avril 2026
Réponse de Sofology - Leeds
Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your experience. If there’s anything we can assist you with, please don’t hesitate to email us at social.media.complaints@sofology.co.uk with your order details and we'll be happy to help.
Réponse de Sofology - Leeds
Hi there, thank you for taking the time to leave a 5-star review!😊
Excellent service
11 avril 2026
Réponse de Sofology - Leeds
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Great choice of furniture
Great choice of furniture, sales staff very helpful and not pushy,everything went smooth would recommend to anyone
4 avril 2026
Réponse de Sofology - Leeds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Positive in store experience with Hugo…
Positive in store experience with Hugo in Sofology at Birstall Retail Park. He was really helpful, friendly and professional, but not pushy!
He took time with me to double check all my measurements were correct and he explained everything relating to the order clearly and in detail. Thank you!
4 avril 2026
Réponse de Sofology - Leeds
What an amazing review, thank you so much for taking the time to write this 😊
Very good customer service
Very good customer service. Martyn was very helpful. The way in which he gave us advice and showed us the sofas we wanted felt very comfortable.
29 mars 2026
Réponse de Sofology - Leeds
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Took the time to understand our sofa needs
Good understanding of the sofas, polite and not pushy.
25 mars 2026
When we went to look at a sofa we…
When we went to look at a sofa we weren't bombarded with sale reps trying to sell us them, when we had found one we liked we had a good sales man help us order it and gave us some discount on the delivery cost. Overall a very good experience with ordering
28 mars 2026
Réponse de Sofology - Leeds
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Excellent customer service at the Leeds…
Excellent customer service at the Leeds Branch . Scott helped us on multiple visits to get the exact sofa and chairs for our needs. His friendly approach and knowledge was a breath of fresh air. A Credit to the company and the Leeds team .
29 mars 2026
Avis spontané
Réponse de Sofology - Leeds
Hi there, thank you for your review. Another great review for Scott, we will make sure to pass this on! Have a nice day.
Great buying experience
Jo listened to our questions and was knowledgeable but also left us to look and make our decisions independently without us feeling pushed into anything.
21 mars 2026
Réponse de Sofology - Leeds
Thanks for this fabulous review. We appreciate you sharing it with others!
Poor response
Poor response
I asked for an appointment with the director apparently he doesn't speak to customers
Totally waste of time
Declined to exchange or refund
Did offer independent inspection
I am dealing with terminal cancer
Not really helpful the reply is just standard mess around they really do not care about customers with issues
22 mars 2026
Avis spontané
Réponse de Sofology - Leeds
Hi there,
Thank you for taking the time to leave a review. We're sorry to hear about your experience and would love the chance to make it right. If you'd like to discuss this further, please feel free to email us at social.media.complaints@sofology.co.uk with your order details.
Excellent service
Excellent service . Jessica was super helpful and very knowledgeable.
21 mars 2026
Réponse de Sofology - Leeds
Hi there, thank you for your review. Another great review for Jessica, we will make sure to pass this on! Have a nice day.
Had a lovely experience when buying a…
Had a lovely experience when buying a sofa and a chair. No one pressured you as soon as you walk through the door. Jess who was dealing with us was really helpful answering our question and processing the sale for us, she made the whole process very easy and stress free! Thank you!
21 mars 2026
Réponse de Sofology - Leeds
What a fantastic review, thank you so much for taking the time to write this 😊 We will pass this feedback over for you, have a great day.
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