Sofology - Nottingham Avis 3 177

Experienced no end of issues with our new sofas. Ordered in January after visiting the Nottingham branch and had next to no communication from anyone at Sofology after ordering. Was given a "rough" timeframe of 8-12 weeks, which is understandable with large pieces of furniture. My main issues were not with the staff at Nottingham Sofology but the customer service centre. We received an email stating they would be delivered on the 14th of March. Therefore, we sold our previous sofas the day before in preparation (as anyone would). To then be told on the day of expected delivery that they were unable to complete our delivery and to contact Sofology bookings team to reschedule. Called to reschedule and was advised I needed to call back at 17:00. Called at 17:00 to then be told we needed to call back the next day. When calling up to reschedule I was then told the next available day was the 28th of March. Going 14 days without a sofa is ridiculous for a large family. We were pushed and shoved between the customer service centre and the Nottingham branch which finally led to a refund of the delivery fee (after numerous emails and calls). I have no trust in the delivery service of this company and would not recommend. By the looks of it, this appears to be a common issue for them to cancel deliveries last minute, leaving families with no furniture.

The seller was not entirely honest. He claimed that another company could collect the old sofa and would definitely do so, but that did not happen.

Excellent service and very professional. Mathew was very good and helped me complete my purchase online thank you 😊

Polite and friendly staff, knowledgeable.

Good service the staff was very helpful 👍

We were able to browse without being jumped on by a salesperson but they were quick to respond when we asked for their help. The salesperson was very helpful, guiding us through the available options that met our requirements, starting with the least expensive option.
We never felt hurried at any point and we're able to take our time until we settled on a sofa we were happy with.
We bought a sofa from here previously for another room and we were extremely happy with that so when it came time to replace our the sofa in our living room, this was our preferred store.

The salesperson was very friendly and knowledgeable on policies.

Daniel was extremely helpful, insightful and polite. He’s a credit to your team (as have all the other staff who have helped us over our numerous visits!). Impeccable and accommodating service throughout.

Georgeta was a great help in choosing our new sofa at a great price.

the salesman who sold us the settee was helpful and honest no hassle and a really nice lad even though we spent more than we expected would definitely recommend you

Good experience and not felt rushed at all

Staff at the store were super helpful and friendly not pushy. Knowledgeable and helped us reach our purchase decision.

The assistant that dealt with us was great. We ended up leaving with the product we wanted.

Great support and guidance from Matthew in helping pick our new sofa

Met by Jay - top chap, very knowledgeable and friendly. Perfect service from him!

Fantastic from start to finish

Daniel at giltbrook was brilliant

Phil was fantastic to deal, super helpful and not in your face like most sales people. Highly recommend this place!!!

I didn't feel comfortable with placing on order for my purchase of a new sofa online, so l caught the bus & went into the store, after going there 2 days before,& I'm so glad l did 😀 This was a very expensive purchase, so l didn't want to get my order wrong. When I 1st went to Sofology with my daughter, l was greeted by the lovely Dani 😃
She explained the interest free finance availability to me.
I then revisited the store on the 5th of March, & I was greeted with by the lovely Lini 😃
Lini also told me about insurance options for the sofa, which l happily went for 😊
Everything was done in the store. I left feeling & excited about the prospect of having the luxury sofa 😃 Thank you Dani & Lini 🤗