Sofology - Nottingham Avis 3 178

Georgetta was very calm and explained everything through with us (we aren't the easiest of customers) she was very patient and we left with 2 new sofas. Thank you

What can we say about the lad who served me and my partner he was amazing so friendly so helpful and knowledgeable. Jay what a character you are amazing credit to you he took us through every thing we was looking for and helped us find our forever sofa also gave us a discount due to the perks we got with the sofa what an absolute legend of a colleague massive credit to the team. Jay you are one of a kind ☺️

Would have put 5 stars however I would have liked the salesperson to have ordered my swatches instead of just giving me the website which I felt was a bit difficult to manage.
Also it would have been nice to order cushions to match the sofa but was told I couldn’t 🤷‍♀️ so this was a bit frustrating
Also it’s a bit premature leaving a review as I’ve not got my sofa yet. 15 weeks lead time

Great service we knew what we wanted and Gorgetta was prompt and helpful she processed our order and gave us extra information on our purchase whilst we drunk our complimentary coffee and biscuits ☺️

We came in to buy a sofa we had previously looked at & fell in love with another. Amazing service, we were giving all the measurements to compare. Colours etc.

Perfect advice on how to get sofa as we had just moved. Just overall fabulous service.

Our gentleman, Jay, was a great help. Knew exactly what we were looking for and chose a sofa bed with a bonus of 50% off.

Good customer service and answered all our questions and good demonstration

Excellent customer service and patience on deciding what to purchase. Highly recommend.

The manager was really helpful, even doing me a drawing of our room with my dimensions to see how the furniture would fit.

We wasn't rushed, was left to wander around the store and come back when ready to ask more questions.

Really good service, knowledgeable about warranties and safeguarding the leather!

Danny was very helpful and found the chair that was best suited for me

Very helpful staff. we went 3 times too view the sofa each time comparing it to others from different companies. The staff were very understanding, patient, friendly and not pushy at all.

Great customer service

Danny is super! No hard sell, sound advice from her :)

Great customer service helped us get the perfect sofa

Good customer service all round

Lovely Evie was very smiley and helpful and no pressure , A pleasure to order with her thank you

We are extremely disappointed with our experience with Sofology. We ordered our sofa back in December, and the delivery timeline has been nothing but misleading. We were told that on 23rd February we would receive confirmation of our delivery date. Instead, without any communication or explanation, the date on our online order was simply changed to 8th March—stating that they might contact us then. No update, no email, no message. Just silence.
When we called customer service to understand what was going on, their response was completely unhelpful. They showed no interest in resolving the issue and repeatedly told us that “nothing can be done.” The attitude was dismissive, and it honestly felt like they couldn’t care less that we’ve already been waiting months.
We were so frustrated that we asked about cancelling the order altogether, only to be told that this isn’t really an option either. Most other retailers at least try to support customers when delays happen—some even waive delivery charges or offer alternatives. Sofology, however, has been the exact opposite. No accountability, no proactive communication, and no willingness to help.
For a company that advertises quality service, this has been a miserable experience. We regret choosing Sofology and would strongly advise others to think twice before ordering.

They lied from the start. Initially told at the time of booking that order will take 8 to 10 weeks to arrive. Also said a date which happened to be the start of the 10th week as by when we should receive a call of the day the delivery will be made.
Currently the delivery has been postponed to 12th week and saying we are responsible for asking not to be delivered before the start of the 10th week.
Raised this with customer service and they just automatically closed two tickets which were raised through the chat without even contacting me.
On calling them they put the blame of delay on us and said it is there is the T&C. No where in the T&C it states 12-15 weeks.
Now I have explicitly raised this in writing to be escalated to a manager thrice, however that is being ignored.
I seriously regret my decision of buying through them. I hope I do not have to chase them again once I receive my order.

Salesman, Matthew Davies, gave lots of help but equally left me to look around. Good approach.
He was very patient and between us, enabled me to make the right choice of settee and chair.