Sofology - PooleAvis 

Update to previous review:
The sofa has now been delivered, on time, as originally advised by the Sales Team.
Exceptional service from start to finish, with follow-up emails, texts, and calls by the Delivery Team, who added to the whole exceptional experience by being quick (despite having to dismantle and reassemble to get it in), courteous, and leaving our place clean and tidy.
They set everything up, and didn't leave until we checked everything, including functionality.
The Sofa and footstool are of exceptional quality, very comfortable, and made to last.
It appears that Sofology even cleaned and treated the Sofa before dispatching it, as we had purchased one of their display models.

As soon as I walked in I could tell the difference from the other furniture store I had just left. They made me aware that they had seen me entering but didn’t pounce on me again like other store that you’ve just put one fut in and already asking questions. I spoke to Jason to start with whose knowledge of the product was very impressive. But no hard sell which I really appreciated. I’m disabled and again they gave me all the time in the world. The chap tha took my order (sorry can’t remember his name but i know he has 3childfen!!)was again so helpful giving me time to sort out payment etc. my speech goes as have ms and sometimes can be made to feel very awkward but not so here! I have already sung the praises of not just the sofa but the staff. Highly recommend it!

Terrible terrible terrible... bought a guaranteed before Xmas sofa, told them specifically this is the only reason I am buying.

Now not delivering till late Jan... apparently they never confirmed it would be delivered before Xmas, even though they had a company promotion! Also the store manager called me to say, apologies its not being delivered before Xmas.

Had to wait 2.5 weeks for someone to email me back a rubbish reply.

Official complaint raised, now being sent to the ombudsman

Very helpful staff, but not pushy, a nice relaxing atmosphere, and great products at a good price

Very friendly and helpful staff, irina in particular was a great help and found us the perfect sofa , many thanks.

We were welcomed in the store and asked if we need help and only approached when we asked for assistance, which we liked. The assistant was very helpful and knowledgeable and even offered to try and get the price reduced when we said we would make a purchase and has delayed delivery for us to get carpets installed.

We were supported to make the decision of purchase that met our need and was within budget.
Very knowledgeable staff

Good choice of sofas.
Staff were all very friendly, especially Steve and Martin, who were very knowledgeable and helpful.
I made the wrong choice of sofa (style) but because I spoke to them within 48 hours of the original order, changing the style was no problem - thanks, Martin.

Spoke to Martin in the Poole branch who couldn’t have been more helpful! Thank you so much we can’t wait to receive our new sofa 😍

Claudia and her colleagues were really helpful and informative when we chose our sofa. Thanks for the lovely service this far. Hope our new sofa is as good as we hope! Thank you.

Very good experience,great advice given. Full explained no hard sell. Happy with our purchase look forward to receiving our suite when it arrives.

Jason and Stephen really looked after us, explained everything clearly and made sure we were satisfied with everything about our purchase.

Claudia has been fantastic in helping us find the perfect sofa. We visited the store several times while deciding, and she was always patient, welcoming, and happy to guide us through the options each time. Thanks to her advice and support, we finally chose the right sofa for our home. Really appreciate her great service!

Thank you, Claudia!

Klaudia was very helpful in helping us make this decision, there was no pressure and her knowledge of the product was outstanding.

Saw the sofa online but wanted to to see it in store and actually sit on to test comfort etc . The salesperson ( think it was Martin ) was great , not pushy but knowledgable and respectful. He allowed us to browse but then provided input and advice when needed .The only negative was the delivery cost but that’s pretty standard now .

Good experience from start to finish everything came on time

Great quality & very helpful & knowledgeable staff

Steve was first class, he answered all questions we had clearly and went through everything we needed to know about our purchase, great service.