Wandered in to the store knowing what we were looking for. Colour/style/fabric, etc. Approached by a staff asking if you need help don't hesitate to ask. No pressure on us. No following you around. On... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementWessex Gate Retail Park 4, BH15 3TE Poole, England, GB
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Helped by a lovely lady called Irena, very relaxed service and no pressure to buy. Made sure we were entirely sure on what we wanted, giving advice when required.
L'entreprise a répondu
Good experience selecting two new sofas. Good ranges and able to order in a large range of fabric finishes. Helpful staff, but allowed to browse without pressure.
L'entreprise a répondu
A pleasant purchasing experience. A good showroom atmosphere with very helpful and welcoming staff. We made two trips to the store over three days and the warmth and helpfulness remained the same... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Wessex Gate Retail Park 4, BH15 3TE, Poole, England, Royaume-Uni
4,8
Excellent
2 k avis
Demande des avis aux clients
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Réponse de Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Great service from the sales person.
27 décembre 2025
Réponse de Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Sales man was very helpful and clear…
Sales man was very helpful and clear about all aspects of the order
30 décembre 2025
Réponse de Sofology - Poole
Thank you so much for your 5-star review! ⭐⭐⭐⭐⭐
Bernard was fantastic
Bernard was so kind and extremely helpful. Polite, easy to talk to and very approachable. Helped and talked me through everything. 10/10 Thankyou Bernard.
30 décembre 2025
Réponse de Sofology - Poole
Hello, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Réponse de Sofology - Poole
Thank you so much for taking the time to share your feedback with us.
James Clark was very helpful and the…
James Clark was very helpful and the order was taken quickly and everything explained.
28 décembre 2025
Réponse de Sofology - Poole
Hello, thank you so much for your review. We are so happy to hear this!
Excellent store
Good variety
Excellent prices
Great customer service-helpful knowledgeable but not pushy
28 décembre 2025
Réponse de Sofology - Poole
Amazing review, thank you for taking the time to share!
Brilliant experience with Jason
Brilliant experience with Jason, bought a lovely sofa and cant wait for it to be delivered.
27 décembre 2025
Réponse de Sofology - Poole
Thank you so much for taking the time to share your feedback with us
Had lovely knowledgeable service from…
Had lovely knowledgeable service from Claudia and Irena. Thankyou both looking forward to getting the new quality sofa.
27 décembre 2025
Réponse de Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Réponse de Sofology - Poole
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Réponse de Sofology - Poole
Thank you so much for your 5-star review! Your satisfaction is our top priority, and we're delighted that you had a positive experience with us. If you need anything else, just let us know!
We placed our order on 21st September…
We placed our order on 21st September after being persuaded to proceed that day, as we were assured it was the last opportunity to purchase the sofa and have it delivered before Christmas. It is now 22nd December, and we still have not received our sofa.
Since placing the order, we have contacted your team on three separate occasions and have been given three different delivery dates. Each time, we are told that we will receive a call and that delivery should be “any time soon”, yet this never happens. On 20th Dec, I was informed that the sofa has not even arrived at the Poole store.
This situation is extremely frustrating. Not only have we been waiting far longer than promised, but the lack of a clear timeframe makes it impossible for us to arrange the removal of our current sofa. It is now evident that the sofa will not be delivered before Christmas, despite the assurances given at the time of purchase.
When we placed the order, we were told to expect contact within nine weeks. This has clearly not been the case, and the repeated misinformation regarding delivery dates has only added to our frustration.
22 décembre 2025
Avis spontané
Réponse de Sofology - Poole
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Father Christmas was Excellent service from Jim-bob
Excellent service from Jim-bob. I hope his diet that he starts in January does him well, we both sat on the 2.5 seater and he took up most of the room ! A Father Christmas in the making
22 décembre 2025
Réponse de Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review!😊
Bernard really looked after us…
Bernard really looked after us yesterday, but not in a pushy way which we really appreciated it amd got the sofa we really wanted. Mr amd Mrs Waite
20 décembre 2025
Réponse de Sofology - Poole
We are very pleased to hear that you have had a great experience while ordering with us. Thank you for taking the time to give us your feedback. 😊
Fantastic service Bernard!
Fantastic service, Bernard was brilliant! We didn't expect to buy today but because we found a sofa we loved and Bernard was able to help us get the size and colour we were looking for, he explained everything very clearly and was a delight to deal with! Thank you so much we are very excited for the new sofa to arrive now.
21 décembre 2025
Réponse de Sofology - Poole
Thank you so much for taking the time to share your feedback with us
Réponse de Sofology - Poole
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Ordered in September but no delivery before Christmas 😡😡
I ordered my sofas in September and was assured I would get them by Christmas, this morning 14th dec I had a message to say they are in the warehouse and to book a slot, only to be told there are no slots now before Christmas 😡.I would have thought September would be plenty of time. I am VERY annoyed and upset about the way I have been let down by your company considering I have now been reduced to sitting on garden chairs with the rest of my Christmas guests. ,!!!
14 décembre 2025
Avis spontané
Réponse de Sofology - Poole
Hi Glynis, as promised, we will give you a call tomorrow. - Natalie
Pleasant experience looking for a new sofa
Pleasant experience looking for a new sofa. Linda was not pushy, very polite and knowledgeable, explained everything on ordering. Hoping delivery of order is as positive.
8 décembre 2025
Réponse de Sofology - Poole
Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at Sofology.
Réponse de Sofology - Poole
Hello Stephen, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
No pressure at all from the salesman
No pressure at all from the salesman, he gave us all the information we needed and left us alone whilst we made our decision.
9 décembre 2025
Réponse de Sofology - Poole
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting Sofology. 😊
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