I think the young lady served me was called Lilly, sorry if that’s wrong, she was lovley & professional, straight to the point, she should have a pay rise. Havnt got my sofa yet but my experience in s... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementSlough Retail Park, Twinches Lane, SL1 5AD Slough, GB
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Lisez les avis des autres
I recently visited and couldn’t be more impressed with the level of service I received. Garry, our sales rep, was absolutely fantastic, he took the time to really understand what the mrs was looking f... Voir plus
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Great experience all round, Vishal the salesman who helped us was just brilliant, very knowledgeable, friendly and warm, He asked us what our key requirements were then showed us the sofa's that s... Voir plus
L'entreprise a répondu
Went in to buy a new sofa today and had an amazing experience. Was greeted upon arrival and was assisted the whole time by the lovely Garry. From talking us through options to advising us on different... Voir plus
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À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Slough Retail Park, Twinches Lane, SL1 5AD, Slough, Royaume-Uni
4,7
Excellent
2 k avis
Demande des avis aux clients
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Réponse de Sofology - Slough
Thank you for the fantastic 5-star review! ⭐⭐⭐⭐⭐
Excellent service received
30 décembre 2025
Réponse de Sofology - Slough
Hi there, thank you for taking the time to leave a 5-star review. It’s great to hear feedback like this!
Great Customer Service
We recently purchased sofas after not having done so for over 15 years, and the experience was exceptional thanks to Sunil. From the start, he guided us with genuine expertise and patience, never rushing us and giving us all the time we needed to make the right decision. He made sure we carefully considered every aspect of our requirements, from comfort and style to practicality. This was by far the best sofa-buying experience we’ve had, and Sunil is without question the best salesperson in the branch. Highly recommended.
26 décembre 2025
Réponse de Sofology - Slough
Thank you for sharing your experience :-)
Herlin was effectively and truthfully…
Herlin was effectively and truthfully dealing with the sales.
We hope we get the good quality big sofa with specified features.
Let’s see.
27 décembre 2025
Réponse de Sofology - Slough
Thank you so much for your 5-star review!
Really friendly and helpful
Really friendly and helpful. Didn't rush us and let us be sure we had made the right choice.
27 décembre 2025
Réponse de Sofology - Slough
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Réponse de Sofology - Slough
Hi there, thank you very much for your review. We're pleased that you are happy with the service at Sofology. Have a great day 😊
Excellent customer service
Excellent customer service.
I have bought all of my furniture from here previously.
11 décembre 2025
Réponse de Sofology - Slough
Good afternoon Tracey, thank you for taking the time to leave a 5-star review!😊
Good Quality and value for money
Have a good range of products,friendly staff and felt good value for money
6 décembre 2025
Réponse de Sofology - Slough
Hi there, thank you for taking the time to leave a 5-star review!😊
Vishal in sales was very knowledgeable…
Vishal in sales was very knowledgeable and helpful, great service and price got the order
7 décembre 2025
Réponse de Sofology - Slough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Popped in Saturday 7/12 for a look
Popped in Saturday 7/12 for a look, saw what we wanted and asked all the relevant questions. Left the store to think about it and measure up at home. Next day returned and bought what we wanted, sales girl was saying it's the quickest sale process she had ever done. Would like to thank Barry, Slough branch for his help on Sat.
7 décembre 2025
Réponse de Sofology - Slough
Thanks for sharing your experience! We're glad you found what you wanted and that everything went smoothly. We’ll make sure Barry at the Slough branch gets your thanks, he’ll really appreciate it. Enjoy your new purchase!
Easy and enjoyable
We enjoyed looking around the store. Lily our sales advisor was very friendly, helpful and informative and with her help we found purchasing our new sofas very easy.
7 décembre 2025
Réponse de Sofology - Slough
Hi there, thank you for taking the time to leave a 5-star review!😊
Wonderful service by Sunil
Wonderful service by Sunil. Nice and easy delivery. Recommend to my friend and family ✨✨✨✨✨
23 octobre 2025
Réponse de Sofology - Slough
Hi there, it’s great to hear you would recommend us after your recent visit to Sofology. We hope you found the perfect sofa!
Garry was fantastic and a credit to…
Garry was fantastic and a credit to your organisation
2 décembre 2025
Réponse de Sofology - Slough
Hi there, thank you for taking the time to leave a 5-star review!😊
Good customer service from Sunil
27 novembre 2025
Réponse de Sofology - Slough
Hi there, thank you for your review. Another great review for Sunil, we will make sure to pass this on! Have a nice day.
I was informed by email on 20th…
I was informed by email on 20th November that delivery of my sofa would be on the 26th November. I duly took the day off work to accept delivery only to be told by email at 0825hrs on the 26th November that delivery will now be on the 2nd December!! Totally unacceptable especially as I was informed at the time of purchase on 8th October, that delivery would be 6 weeks and possibly 5 if all went well.
This will be my very last purchase from Sofology.
With Serious Dissatisfaction
Alex
26 novembre 2025
Avis spontané
Réponse de Sofology - Slough
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to contact our Customer Care Team and we will be more than happy to help.
Réponse de Sofology - Slough
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Disappointed with the lack of follow-up
I placed an order on 14th November (Customer service in the store was good), but had a change of mind and called the very next day (15th November) to request a cancellation. I was told someone would contact me within 72 hours.
It has now been 10 days, and I still haven’t received a single call back. I’ve phoned customer service several times, and each time I’m told that a note has been added to the system — but no actual update or progress.
What I find frustrating is that on Trustpilot reviews, Sofology often replies quickly, asking customers to provide their order number so someone can look into it. If the customer service team can respond so promptly here, why can’t the same level of care be given when customers call directly?
I’m simply waiting for a clear update on my cancellation request. At the moment, the communication has been very disappointing.
14 novembre 2025
Réponse de Sofology - Slough
Hi there, we are disappointed to hear that you might not have had the best experience. If you do need to discuss this further, please do not hesitate to email us with your order and review details over at social.media.complaints@sofology.co.uk and we'll be happy to take a look.
Excellent customer service
Excellent customer service and very helpful in helping us to choose the correct sofa for our house. Mohan was outstanding and will be visiting again very soon.
19 novembre 2025
Réponse de Sofology - Slough
Thank you for taking the time to share your experience. We are pleased that your visit to the store was a positive one.
Great customer service from Sunil
Great customer service from Sunil. Very friendly and professional!
13 novembre 2025
Réponse de Sofology - Slough
Hi there, thank you for your review. Another great review for Sunil, we will make sure to pass this on! Have a nice day.
Absolutely brilliant service from sunil…
Absolutely brilliant service from sunil caring understanding and helped me through the process
25 octobre 2025
Réponse de Sofology - Slough
Hi there, thank you for your review. Another great review for Sunil, we will make sure to pass this on! Have a nice day.
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