Sofology - Stockport Avis 

Whilst visiting the store I was greeted by Maria who was absolutely amazing provided excellent customer service in friendly and polite manner. Gemma and Paris also very helpful. Gemma demonstrated comprehensive knowledge on fabrics and sofa functions. Will definitely recommend sofology Stockport branch.

Maria was amazing and very helpful

It was a productive shopping day at Sofology Stockport. Chris was very helpful and knew his products well. He was able to direct me to the options I wanted. Never at any time did I feel pressured to buy. They really lived up to their reputation. A big decision made easy.

When we arrived we were greeted by Chris who gave us a few bits of information but left us alone to get on and when we needed he just appeared and answered the query. Extremely helpful when we made our decision, providing technical info.

On our initial visit, Maria was great and very helpful. She kept her distance and didnt interfere until we needed help and information. The way she acted left a positive impression. Sarah on her follow up visit was equally helpful.

We had a lovely lady help us with the purchase of our suite. Everything was explained in full

Helpful staff

The lady in the store was very knowledgeable and made it easy for us to choose a sofa to fully meet our requirements.
Very professional and friendly service

Went into Stockport store with my daughter all really nice spoke to sales staff all good she decided on the suite she wanted and we sat down with the salesman who was very charming and relaxed my daughter was excited I was more cautious and mentioned that she should give it the overnight test to think about it I said if she still felt positive about the suite then we could place the order on line the next day to which the salesman mentioned that it takes upto 8 weeks from order to delivery which intimated to us that should she change her mind she could cancel at no time did he mention that after 48 hours you couldn’t cancel the house she was purchasing fell through less than 4 days later we contacted Sofology to cancel only to be told the 48 hour rule I did some on line re her rights to cancel
I found 1.that if you order on line you have 14 days to cancel 2.if you purchase on finance which we did 0% finance you also had 14 day cooling off. I contacted Creation finance to cancel and was informed that this wasn’t possible only Sofology could cancel so contact them this we did only to be told we would have to pay around £800 pounds to do so my daughter was devastated as it was me her father who had paid the deposit and was on the finance agreement so we were compelled to go forward however within 3/5 days she found another house unfortunately the suite wouldn’t fit in so we asked to alter the order the cost was less due to her having two 2 seaters after much hassle this was done but at a cost of around £400.
So beware of friendly Sofology they are a slick no care company that do not inform you of your true situation ie cancellation options being better if you order on line or that yo only have 48 hours if you order in store the suites have been delivered the delivery guys were great no problem but I now intend to contact the finance ombudsman re creation finance not helping I believe that Sofology are a huge customer and Creation doesn’t want to loose their business so stonewall customers I did try speaking to Sofology customer care who are well briefed in avoiding help no head office contact offered when asked for TERRIBLE COMPANY AVIOD ORDERING IN STORE long winded review I know but beware.

Very friendly and knowledgeable sales person. No pushy manner and encouraged us to try lots of options,

It’s so nice being allowed to wander around the store without being hassled and staff being available when we needed advice

All of the staff were attentive and checking in without being overbearing. We were offered drinks and an activity pack was provided for our daughter whilst we were looking at all the options. Maria was fantastic, she took us through all the styles and options, made us a basket with the sofas we liked including colour choices which was sent to us by email so we could remember everything we liked. We found the whole process easy with no pressure and would recommend Sofology to anyone looking to replace their sofa!

Good choice of fabrics/leathers
No pressure to buy
Helpful sofologists
Good prices

Maria the sales person was excellent. She wasn’t pushy at all and knew the product line. She was very patient with us and happy to spend time with us during the purchase process

Very helpful

I bought my new sofa from Sofology Stockport who were very helpful and efficient. The delivery guys,Lez and Phil couldn’t have been any nicer. There were spot on time and explained everything to me as they went along.
Thanks, I love my new comfy sofa.

Excellent service !

Ordering was great in store … website needs work as hard to navigate