We saw a sofa in your shop a few weeks back and fell in love with the style, we went back a few weeks after and met a lovely member of staff who welcomed us and offered us great service from start to... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1, Wootton Bassett Road, SN5 8WF Swindon, England, GB
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Lisez les avis des autres
Fabulous sales advisor Kai Swindon store, nothing was too much trouble and he went out of his way to make sure we were happy. Excellent through out not pushy just professional which was very attracti... Voir plus
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Having already been into a DFS next door with no luck, we weren't too hopeful, but the assistant Shanelle was extremely helpful without being overbearing. We had two children with us, it was near to c... Voir plus
L'entreprise a répondu
Both visits were great. Shanelle was very helpful, knowledgeable and not pushy. An asset to the store! We went home and measured up and returned a couple of days later where Nick answered a few mor... Voir plus
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À propos de l'entreprise
- Magasin de canapés
- Accessoires de meubles
- Magasin de meubles
- Magasin d'ameublement et de décoration
- Magasin de meubles de salon
- Tapissier décorateur
Écrit par l'entreprise
At Sofology, our mission is to help you feel at home on a sofa you love. That’s why we work differently. Each and every one of our exclusive sofas is built with comfort, style and durability in mind. We use the best materials and craftsmanship to ensure that you can relax in complete comfort, in your favourite place. www.sofology.co.uk
Coordonnées de contact
Unit 1, Wootton Bassett Road, SN5 8WF, Swindon, England, Royaume-Uni
4,8
Excellent
2 k avis
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Attentive staff and a good choices.
Attentive staff and a good range of fabrics in a calm, fresh showroom.
2 juin 2026
Réponse de Sofology - Swindon
Hello, thank you so much for your review. We are so happy to hear this!
Réponse de Sofology - Swindon
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa!
We were greeted warmly and there was no…
We were greeted warmly and there was no pressure to buy. Very informative staff.
30 mai 2026
Réponse de Sofology - Swindon
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Be very aware of Sofology, very poor quality and no durability
Bought a sofa in sale from sofology and got a great deal not going to lie but there was no issues whatsoever with the sofas. Got delivered 23 December 24, footrest mechanism broke 25 December 24. Took 7 months to get this fixed. 15nths in l noticed the cushioning in ine side of the sofa was deteriorating and the leather was wearing in parts. Contacted Sofology who said sorry as it was a clearance sofa there is nothing we can do. So after staying my consumer rights a technician was sent, he carried out multiple test and confirmed the leather was defective and the cushioning was deteriorating which all was not right. Sofology offered a full refund or credit straight away and would not entertain fixing the issues. I was then told l had a right to get the sofas fixed which l asked to be carried out multiple times but they kept saying it was on sale so no. What happened to something like a sofa is supposed to last at least a minimum of ten years not 15 mths, our sofas were supposed to be just under 5.5k so where is the quality here and durability of the sofas. My old sofa that is still going strong in my mother's house cost just under 6k and 21 years later still in fantastic condition. I will never buy from such a retailer again and advise anyone else to go elsewhere. 15 mths in l now have to loose the £250 l paid for insurance and start to look for another sofa but not from sofology.
3 juin 2026
Avis spontané
Réponse de Sofology - Swindon
Hi James, we are sorry to hear that you are having issues. Please email social.media.complaints@sofology.co.uk with your order details and we will take a look at this for you.
Good as expected.
We went to two shops and both of them were really good. Very helpful and had a variety of different sofas to check. The sales person quickly gauged my needs and emotions and matched it. I have no complaints..
19 mai 2026
Réponse de Sofology - Swindon
Thank your for awarding us 5 stars!
I telephoned the Swindon store on…
I telephoned the Swindon store on Monday 18th May and spoke to Shanelle, who was so helpful.
She helped me to order a sofa online and stayed on the line to help me, when I paid the deposit.
18 mai 2026
Réponse de Sofology - Swindon
Thanks for this fabulous review. We appreciate you sharing it with others!
Kai was fantastic and a credit to you
Kai was fantastic and a credit to you. Very attentive and personable but not pushy. The environment was also very calm. Well done
9 mai 2026
Réponse de Sofology - Swindon
Hi there, thank you for your review. Another great review for Kai, we will make sure to pass this on! Have a nice day.
Réponse de Sofology - Swindon
Hi there, thank you so much for your review. We're pleased to hear you found the team friendly in store. We hope you found the perfect sofa! Have a great day 😊
Wanted a comfortable two seater sofa
6 mai 2026
Réponse de Sofology - Swindon
Thank you for awarding us 5 stars Andrew!
Réponse de Sofology - Swindon
Hi, thank you so much for your review. We're pleased that you're happy with the service and that you found the process hassle-free! Have a great day 😊
Réponse de Sofology - Swindon
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Great customer service
Great customer service. Didn't feel we was pushed into buying anything but very helpful at the same time
25 avril 2026
Réponse de Sofology - Swindon
Thanks for this fabulous review. We appreciate you sharing it with others!
Réponse de Sofology - Swindon
Hi there, thanks for taking the time to leave a 5-star review, it's great to hear feedback like this!
Nick from the Swindon branch was very…
Nick from the Swindon branch was very helpful, made our buying experience incredibly easy and he explained everything clearly.
11 avril 2026
Réponse de Sofology - Swindon
Hi there, thank you for your review. Another great review for Nick, we will make sure to pass this on! Have a nice day.
Réponse de Sofology - Swindon
Hi there, great to hear you found our staff to be so helpful during your visit to Sofology. Thanks for taking the time to leave a review.
Great experience!
Shanelle was very helpful and knowledgeable from the moment we walked in. We have limited space for a sofa and she was incredibly helpful, letting us know what she thought would work well. We couldn’t recommend enough!
12 avril 2026
Réponse de Sofology - Swindon
Hi there, thank you for your review. Another great review for Shanelle, we will make sure to pass this on! Have a nice day.
Réponse de Sofology - Swindon
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Lovely store
Lovely store, no pressure from sales staff, I felt I could take my time walking around the store and looking at all the sofas. Great selection of sofa's to try. Highly recommend.
9 avril 2026
Réponse de Sofology - Swindon
Thank you for your recommendation.
Réponse de Sofology - Swindon
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kaitlin at the Swindon
Kaitlin at the Swindon branch was amazing. Great customer service that made sociology standout above the other companies we visited
4 avril 2026
Réponse de Sofology - Swindon
Hi there, thank you very much for your review. We're pleased that you are happy with the service provided by Kaitlin. Have a great day 😊
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