Très déçue
Très déçue, je n’ai pas reçu mon parfum et j’ai envoyé plusieurs mail pour avoir des renseignements pourquoi je ne l’ai pas reçu depuis le 26 mai je l’ai acheté mais je n’ai pas reçu aucune réponse.
Pas de livraison, pas de possibilité de contacter ce site, je me sens arnaquée.
Malheureusement
Réponse de Soghaat Gifts & Fragrances
Dear Assia,
Thank you for your feedback. We’re sorry to hear about your experience and would like to clarify the circumstances surrounding your order.
After reviewing order #SG11947, we can confirm that the parcel was successfully delivered on 4th June, as confirmed by the courier's tracking records.
Tracking ID: LX068446215NL
Tracking: https://www.laposte.fr/outils/suivre-vos-envois?code=LX068446215NL
As the courier has confirmed successful delivery to the address provided with your order, we are unable to accept responsibility for the parcel after it has been delivered. If the parcel was taken after delivery, this is unfortunately beyond our control. Customers are responsible for ensuring that the delivery address is safe and secure for receiving parcels.
We would also like to address your comments regarding our customer service. We respectfully disagree with the allegation that we failed to respond to your emails. Our records clearly show that you contacted us on three occasions, and we replied to each of your emails promptly. In our third response, we also provided evidence confirming that replies had been sent to your previous two emails.
We appreciate that this situation is frustrating. However, the information available to us confirms that the parcel was delivered successfully and that your enquiries were responded to in a timely manner. We therefore cannot agree with the suggestion that you were unable to contact us or that you received no assistance.
Should you have any new information from the courier or require any further clarification, please contact us directly.
Kind regards,
Soghaat Gifts & Fragrances.
