Soho Home Avis 817

Linda solved my problem immediately! Thanks Linda<3

I ordered two bedside tables which were delivered yesterday. The delivery service was not very professional (shoes left on, dragging furniture across my carpet, leaving behind a mess) and certainly can’t be described as ‘white glove’ service. One of the tables arrived faulty, the drawer is broken. It was reported to the manager and I was informed that they would arrange for a replacement item. I then contacted Soho Home myself to report the issue only to have to go into a process where I had to verify everything the delivery man had already reported.

I reported my frustration with this process, as instead of offering to replace the faulty item as a matter of urgency, I was having to prove the fault that was just reported by their delivery service.

I can confirm however that they did respond to my email very efficiently. They have arranged for a replacement item using another delivery service. I look forward to receiving the new piece.

Had a problem with delivery and online support sorted it. I'm so grateful :) and it was refreshing to deal with an actual person rather than a completely useless bot.
I love my purchase; the quality is immense.
Happy customer. Thanks so much.

SohoHome puts their customers first by ensuring efficient and friendly communcation and always having solutions to returns, exchanges and deliveries. It goes without saying that the quality of the items themselves are incredibly high and we've been very happy to continue furnishing our home with them. Shout out to Gab and Carol at the online team!

Their products and customer service are excellent—we absolutely love our new dishes.

The only area for improvement would be shipping. Our order was delivered by FedEx and unfortunately left in our neighbor’s driveway, which was concerning given the size of the order.

That said, Soho Home was incredibly helpful and responsive in resolving the situation, which we really appreciated.

Had an issue with a product - emailed and was sent a replacement and the packaging to return damaged item. Quick, polite, Superb service from Adnan! Thank you

Gab from soho home was absolutely brilliant. She went out of her way to resolve an issue I had and had a wonderful telephone manner. I was dreading the admin call expecting I would get a ‘jobsworth’. Gab was the exact opposite of that. Great work soho home!

Bespoke rug ordered 12 months ago still hasn’t arrived. Communication from Soho Home non existent. I expected better.

Always on hand to sort any issues. Adnan is a great asset to your team.

We have had such fantastic experience from the very beginning and Jill has been very helpful and went out her way to help us!
We would highly recommend Soho home to our friends and family!

The products I have purchased from Soho Home are always beautiful - and are the items everyone unfailingly notices and compliments. The customer service is also brilliant - friendly, prompt and leaves you feeling like no question is too small. Can't fault them!

A huge thank you to Sophie! We place so many orders with Soho Home, and she is always there to help with anything we need, from orders to any issues that come up. Nothing is ever too much trouble. We really appreciate all your help and support. Thanks Sophie!x

Good Afternoon;
Just taking the oppportunity to thank GAB at SOHO HOME for resolving an issue I had, not only was she quick & efficient, she made the process incredibly easy. I really can't thank you enough.

Your customer service is impeccable, you are an asset to the company.

All the best.
Lii, on behalf of Anna L-R

I spoke to Linda in customer support Saturday morning and by Saturday afternoon my enquiry and order was resolved. So happy with the service today. Thank you Linda.

If you’re ever considering buying anything from this company — DON’T DO IT!!

Buy it somewhere else. There is no customer service. They don’t deliver what you purchase, yet they have no problem charging 73,000 DKK to your card. You’ll get no answers about where your order is or when it will be delivered.

Tiffany responded to my query within 10 minutes of the email being sent and resolved the issue! This was also outside of traditional working hours (9PM), so truthfully I wasn't expecting a response until the following day. Great experience!

Following a malfunction with our bathroom light, we returned to Soho Home to arrange a replacement. As they no longer worked with the original supplier, Daisy took it upon herself to resolve the issue.

Despite the process taking a few months, Daisy’s perseverance and tenacity never wavered. She not only sourced a replacement but also ensured it perfectly matched our original light — something we truly didn’t expect.

Her level of dedication and commitment is exceptional and stands out as some of the best service we have experienced in any industry.

Thank you, Daisy, and Soho Home

Tiffany was great. She organised another delivery service to deliver to us quicker when their usual delivery service was unable to deliver quickly enough

Sad to say, our purchase from Soho Home has been a horrendous experience. They are completely unable to work with their delivery partner to achieve delivery successfully scheduled, despite the item being in stock. It's nearly two months now since our purchase. They were supposed to deliver this morning but we got a call during the delivery slot to say they didn't bring enough people to lift the unit, so that's another failed delivery. Just hopeless.

Over a week later they aren't even responding to attempts to contact or escalate. Complete inability from Soho Home to respond to the issue, to deal with the complaint, or to take any remedial action.

Strongly advise people not to buy from Soho Home. We are £2.5k down and no product in sight. Next step small claims court.

Sophie was incredibly helpful in resolving an issue we had with a warped mirror, and then a replacement that unfortunately arrived chipped. While the situation was frustrating for us, she handled it with care and made things right, which we truly appreciated.