Solaspot Avis 6

Réponse de Solaspot

24 mai 2026

Hi Timothy,

We’re genuinely sorry to hear about your experience and appreciate you taking the time to leave feedback.

While there was a delay with your order, this certainly isn’t the experience we aim to provide. Regarding the solar light failure, this may have been a fault with the light itself, and we would have absolutely replaced this for you under our replacement guarantee had we been made aware.

We’d also like to clarify that our plaques are designed, manufactured and assembled here in Adelaide, South Australia. Some individual components are sourced (as is common in manufacturing), however every plaque is custom made and assembled in-house by our team.

We do take responsibility when things go wrong, and we’d welcome the opportunity to help make this right. Please reach out to us directly so we can assist.

– Damon, Founder, SolaSpot

Réponse de Solaspot

20 mai 2026

Hi Gaye,

Thank you for your feedback, and we sincerely apologise for your experience.

Unfortunately, there was an error with the numbering on your original plaque, and we completely understand how frustrating this has been, particularly given the delay.

We have now identified the issue and are currently manufacturing your replacement plaque to ensure this is resolved as quickly as possible. We also apologise if there has been any lapse in communication during this process, that is certainly not the experience we aim to provide.

We appreciate your patience and the opportunity to make this right for you. Please keep an eye on your emails, as we will provide an update as soon as your replacement is ready for dispatch.

Kind regards,
Damon
SolaSpot

Réponse de Solaspot

24 mai 2026

Hi KW,

We’re very sorry to hear of your frustration and completely understand your disappointment.

During recent periods of high demand, some orders unfortunately experienced delays beyond our normal turnaround times, and we sincerely apologise if communication fell short in your case. That’s never the standard we aim for.

We care deeply about every order and understand how frustrating it is when you feel left in the dark. We’d genuinely appreciate the opportunity to look into this and provide an update or resolution if this has not already been resolved.

Please contact us directly with your order details so we can personally assist.

– Damon, Founder, SolaSpot

Réponse de Solaspot

Actualisé le 29 avr. 2026

Hi Elizabeth,

Thank you for your feedback, and I’m really sorry to hear about your experience.

I completely understand your frustration, especially after the wait, that’s certainly not the experience we aim to provide.

I would just like to clarify that we have been in contact via email and have already arranged a full replacement plaque for you, which has now been completed, carefully checked, and is being dispatched to you now.

Your missing BinGuard stickers have also been included.

All of our plaques are custom-made and assembled here in our Adelaide workshop, and while delays and issues are rare, when something doesn’t meet our standard, we take it seriously and act quickly to resolve it, as we have in this case.

We appreciate you bringing this to our attention and giving us the opportunity to make it right. I’m confident your replacement will reflect the quality we stand behind.

If there’s anything further you need, please don’t hesitate to reach out directly.

Kind regards,
Damon
SolaSpot

Update:

We have since provided a full replacement plaque in good faith.
As the customer has advised they are still not satisfied, we have now offered a full refund upon return of the items, along with a prepaid return label to make the process as simple as possible.

We are committed to resolving this matter promptly once the return has been completed.

Réponse de Solaspot

15 avr. 2026

Hi Seamus,

Thank you for your honest feedback, I really appreciate you taking the time to share your experience.

I’m glad to hear you’re happy with how the product turned out, that’s exactly what we aim for with every order.

You’re absolutely right regarding the wait time, and I take that feedback on board. As each plaque is custom-made and assembled here in our Adelaide workshop, production can take longer during busy periods, and we’re currently working on improving how clearly we communicate those timelines upfront.

That said, I appreciate your patience, and it means a lot to hear that you’d still consider ordering again.

If there’s ever anything I can assist with in the future, please don’t hesitate to reach out.

Kind regards,
Damon
SolaSpot

Réponse de Solaspot

15 avr. 2026

Hi Nunc,

Thank you for your feedback, I appreciate you taking the time to share your experience.

I’m glad to hear that the plaque arrived and that it looks and works as it should, that’s always our goal with every order.

I completely understand your frustration around the wait time. As each plaque is custom-made and assembled here in our Adelaide workshop, production times can extend during busy periods, and it’s clear we could have communicated that more accurately in your case.

That’s something we’ve since taken on board and improved, particularly around setting clearer expectations earlier in the process.

I appreciate your patience in the end, and your feedback has been genuinely valuable in helping us improve.

If there’s anything further I can assist you with, please feel free to reach out.

Kind regards,
Damon
SolaSpot