Sola Wood Flowers Avis 

Update: the company hasn't responded to over 100 BBB complaints, but took the time to fight my credit card dispute saying the transaction was valid. Wow. There's a unique cast of pigs running this company.

The flowers were horribly packed. They were in a large box with nothing but one crumbled piece of brown paper. Absolutely nothing else surrounding them. The boutonnieres were wrapped together and got smashed, and green dye bled onto the white flowers. The company won't do anything to rectify this. They do not stand by their satisfaction guarantee.

My experience was awful. Maybe you'll have better luck than me or maybe it will be OK if you do your own (I'm not crafty). All I wanted was the beautiful bouquet on the website and I definitely did NOT get it.

Wires sticking out of 4 flowers, stains (some of which were brownish and others greenish), holes (which they said were natural in wood), 2 flowers with undyed edges, several smashed (they blamed on the shipper but some seemed smashed to me in a way that can't be blamed on shipping). All I wanted was the beautiful bouquet I saw on the website--it was one that was pre-made, I didn't even pick my own colors. They wouldn't exchange for a new one (like mentioned in their guarantee) nor give me a full refund. First offered $20 store credit (not near what I paid and why would I buy anything else from them), then a 50% refund, then a 75% refund. My response was if their product had "normal" and "minimal" damage, why couldn't they "fluff" it (like they said I could) and resell it (remember I bought an already dyed bouquet where they had the theme colors). 😔

Love these flowers! Everyone was asking me where I got my wedding flowers and I was proud to say soles wood flowers!

This is amazing! I've had my flowers for over a year now and they look perfect! 100% recommended

I got my flowers 2021 and they still look the same! I love the idea of having an element to keep on my special day! My hesistations quickly went away as their customer service is phenomenal. Great company!

Great craftsmanship

Love these flowers and the customer service! They're beautiful and I've had my flowers for 3 years now

The flowers are so vibrant and stunning!
It's easy to work with. I would recommend Sola Wood Flowers so superb!

The quality of the flowers is amazing, is hard to explain but have an excellent quality, like real flowers but long lasting, super recommended:)

Love Mehtab and Alex and the team!

easy to work with and flexible use, amazing quality and great value!

Amazing! My whole experience was super smooth. I recommend ordering the free samples to start

I absolutely adore my sola wood flowers! I had the best time making custom colors to perfectly match my sister's wedding theme! Making the arrangements was a blast and a great bridal activity for the whole bridal party to enjoy! Mae from customer service guided me in making the flower super soft and getting the perfect colors! I got them in a week and had so much fun I ordered even more to make a beautiful flower wall for guests to snap photos as they came in. Flawless! The guests loved being able to take them home as momentos. Can't wait to order more to make arrangements for my home

Really seems they have turned things around based on these past reviews. I had ordered about $200 worth of product. Shipping was pretty fast and the product was beautiful despite the box looking a bit rough!

The product is awesome. I will give you that.

The customer service on the other hand? Absolute garbage. They don't respond quickly at all, are only open for 2 hours for phone calls, and refuse to refund or work with you in any capacity. They do not allow refunds at all, even if it's their fault your order is incorrect. They also don't attempt to rectify the problem. Their website allows you to select DIY with the added option of pre-dyed flowers for an extra charge. However, when the flowers come, they are not pre-dyed, and customer "service" tells you that they don't pre-dye any DIY flowers, despite their website allowing you to order it that way.

The customer service is TERRIBLE. They will not work with you in any capacity. Do not expect them to honor their satisfaction guarantee; they won't.

Be so careful. I placed an order on 4/7/24, weeks and weeks went by, no package. I reached out - they sent me a label code to track the package. Days go by, no movement shown. I reached out again - said the package got lost , can we send another package to you? I looked them up here on Trust Pilot and was concerned that I wouldn’t get my money back. Thankfully, when I asked for a refund they refunded very quickly. I was afraid I might have to get my credit card company involved. Regardless, don’t understand what’s going on with this company, won’t try to order from them again.

May 2, 2024:
They lie about their shipping times. I was promised my order would be shipped over a week ago & it's still not shipped.

March 18 - order date. April 12 - emailed that my order was "almost ready". No other contact. April 25 - I contact them & was told would ship next day. April 30 - I contact again & again promised it would ship the next day. May 1 - I contact & told their production (who ships) is "not working today", so would be shipped the NEXT day (why wouldn't they work on a Wednesday?!). May 2 - I contact again & PROMISED it would be shipped by end of business day. Chatted hour before end of business day - told it would ship tomorrow! I'm so angry. They did give me a $5 gift card for my troubles. Grrrrr. Never again will I order dyed flowers from them. Their raw (undyed) flowers came in a timely manner, but I thought having them dye them would be less stressful/time consuming. Nope.

Update May 6, 2024:
Still dealing with CS trying to get my order shipped. Their business hours end in an hour & I still haven't received any shipping information, just more of the same - "your order will be shipped by the end of the day", "we have no control over when the courier picks up the orders", "please wait and we will send you the shipping information as soon as it ships" . . . . Once again, I am not holding my breath. This order is from 35 BUSINESS days ago (7 weeks)!

Horrible customer service AND product! They did not provide the correct color and did not want to take the return for a refund! They tried to say the color was correct when I told them I ordered WHITE and got cream. They CLAIM a satisfactory guarantee and are willing to "make it right" but this is not true. They wanted to offer me a $30 credit when I paid almost $400 and I can not even use them. BE WARE THEY ARE A SCAM!! Also not mention to took 6 weeks to get my order

Ordered In early January it is now mid March. I tried to get an ETA in February got a vague response and still have not heard or received anything from them. Lesson learned. Don't make the same mistake

I cannot stress it enough. This company is extremely unprofessional, they take forever to respond, there is no communication whatsoever on your order status, and when they eventually get delivered to you (assuming they don't put the wrong address as they did for me) the quality is absolute crap.

After trying to get the address corrected for over a month with the worst of communication options, I still had to walk 3 streets over to a neighbor's house and knock on their door so I could get my flowers that were delivered to them. AND I COULDN'T EVEN FIND THE HOUSE. So I am just out of luck on having flowers for my wedding that is THIS MONTH.

This company is an absolute joke. It's a waste of your money.