The shed product we bought was incredibly beautiful and high quality, and the customer support was great.

Building the shed went pretty much just like the instructions said it would, and now we have a beautiful new addition to our property.

Good, clear communication from service representatives. I had several questions that were answered promptly.

Good quality kit, responsive customer service.

Everything was exactly as advertised and they did their best to keep us informed about delivery times and dates. Their delivery guy was just great.

I absolutely love my Solid Build Shed. It took us a weekend to build. The quality of the shed exceeded my expectations. I get compliments and inquiries about the shed frequently.

They are great supere easy to put together nice quality sheds we buy one and we get a second one

The service is great. Igna replied my questions along the construction period promptly and made very good explanation in detail.

Worked with us to ensure delivery of shed and great communications - single point of contact who kept us up to date not some call center who looks up your order number

I can’t praise the support I received from Solid Build, pre and post purchase, enough. No question is too small for Igna and Tomas and they readily answered them with good humor.

Once I placed my order, I received a .pdf instruction manual via email specific to the shed I purchased (the Bristhol). It walks you through the process step by step, from unloading the kit, the number the of pieces to expect (including photos of what materials to reject) to the actual build. The document also has QR codes embedded in the pages taking me directly to videos and animation that I hadn’t yet seen on YouTube.
Solid Build truly works hard to make the experience a positive and successful one.

After the foundation is built, the actual build of putting the shed pieces together really is as easy and quick as they describe. I’m 69 and not strong or flexible, but I was an integral part of actually putting my shed together and I loved it. I purchased an add on window and it was easy to install too. Things requiring ladders I handed off to others. It’s pretty amazing. Any minor issue or question I had was resolved or answered quickly with a call or email to Igna.

I would be remiss if I didn’t mention the carrier. Brett was as attentive and professional as Solid Build. Solid Build prefers using smaller, more local shippers and I understand why. Brett stayed in touch with me via phone and text to schedule delivery since I needed to coordinate with someone else to help with the unloading. When he arrived (did I squeal a bit when I saw him?) he was respectful and simply put on a mask when I requested it (my husband and I are at COVID risk). Even though I had hired someone to help unload, Brett unexpectedly stepped up and helped unload too. He’s familiar with the product and guided us on how best to unload and sort the pieces. Thank you Brett.

I still have a lot of additional work to do because I am enhancing the shed with insulation, paint, staining the floors, screening etc etc. I can’t wait to tackle the decor for my personal studio. But that’s the fun of it all.

Outstanding communications during a really challenging time for shipping products like this. Tomas kept me in the loop throughout, allowing me to coordinate help for unloading and better pace site preparations. SolidBuild creates their own installation guides and other materials which are far superior to the originals produced in Estonia (I built a different model cabin from a different and also excellent US distributor the previous year). The entire transaction was beyond expectations. Thank you!

Love my new shed!! It's my new office since adding on to my home was unrealistic. The service team answered all my questions and the delivery was smooth. Kind of wish I would have purchased a larger shed but this one is perfect!!!

Excellent product but not for the faint hearted. I would suggest making it a bit clearer for customers about delivery and installation expectations.

The shed is perfect for my purpose -- small art studio. Everything arrived on time and undamaged. I love the design (french doors and large side window) and the fact that the interior is comprised of beveled fir boards rather than plywood or some other composite. You can reach the company by phone and speak to a real person and get immediate answers. Highly recommend.

The service at Solid Build is excellent! I spoke to Thomas and Igna several times before purchasing. They helped with all my questions about foundation options, delivery timelines, and post-assembly protection. During assembly, I found I was sent an incorrect size screw for the lock assembly and Solid Build quickly sent me an entire new lock assembly.

The shed was delivered faster than we expected. It was easy to assemble and it looks great!

I am really impressed with Solid Build Wood! We purchased the Brighton she shed and its lovely. The shipping contact was also wonderful, making sure we were aware of the timeframe and was so helpful answering all my questions. This was purchased for a Make-A-Wish playhouse and we would definitely buy form them again!

Excellent experience Great customer service

Received the shipment in the pouring rain but placed all in our garage within 30 minutes to await the sun. Erected over a 2 day period, then tarped for several days of more rain (what drought?). Thursday, we will be installing a felt underlayment and an asphalt roofing. Will follow with a solar power source. Looks great now and will look better in a few days. Everybody who has seen it is impressed. So are we!

Was pleasantly surprised with Quality of materials for Bristhol product. Support from the SolidBuild team during assembly was outstanding. Very pleased with result and purchase. A word of caution be prepared to put a little effort into this project, it is fairly labor intensive when taking into account the foundation, roof covering and staining…