Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
À propos de l'entreprise
Écrit par l'entreprise
Sophie’s Boutique Melbourne crafts timeless, minimalist women’s fashion inspired by Australia’s dynamic spirit. Each piece blends classic silhouettes with modern details, carefully designed for lasting quality and effortless style.
Coordonnées de contact
Melbourne, Australie
- support@sophiesboutique-melbourne.com
- sophiesboutique-melbourne.com
3,1
Moyen
9 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
order #3346 if i could give zero stars I would!
order #3346 thank you sophie for your response!
if i could give zero stars I would!! i'm disgusted!!
It's not in Melbourne as you will see from return address below. Very sneaky
scam scam scam !!!
ordered 3 dresses from"Sophie's Boutique Melbourne". Looked and sounded good but fabric poor quality - absolutely not what was advertised. Sent message to them and decided to return my order. They supplied the following details to return for full refund.
Receiver Name: Pan Da
Business Name: JUN CHAO DIAN ZI
Address Line 1: Lane 225, No. 88, Kaiyuan Road
Address Line 2: Hongtang, Jiangbei District
City: Ningbo City
Province: Zhejiang Province
Postcode: 315033
Country: China
Phone: +86 180 7234 6674 = unavailable service!!!
I attempted to reply to their email but it did not allow me to do this. Rang phone provided but service "unavailable".
Never buying anything else online again!! lesson learnt the hard way
30 mars 2026
Avis spontané
Réponse : Sophie's Boutique Melbourne
Hi Sue,
We’re sorry to read your review and understand your concerns.
Sophie’s Boutique Melbourne operates as an online store and works with international fulfilment partners to process and ship orders. This information is also outlined in our policies.
Regarding your return request, our support team provided the correct return details based on our fulfilment process. We understand this may differ from expectations, and we’re happy to assist further to ensure your request is handled properly.
We were unable to locate a completed support case under your name. Please contact us again with your order number so we can review your situation and provide appropriate assistance.
Kind regards,
Sophie
Hideous, tacky clothing that is nothing like what they advertise.
Hideous! The clothing they advertise looks amazing and high quality. What gets delivered is a cheap, tacky, knock off version of what they've displayed online. Sadly disappointed doesn't come close to describing how I feel looking at the item delivered! In fact, boiling mad is more accurate. I will never purchase from this store again. I wouldn't give the item they delivered to an op shop, it's that poor quality and so so so far from the product they advertise!
24 mars 2026
Avis spontané
Réponse : Sophie's Boutique Melbourne
Hi Lisa,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations.
We take product quality and customer satisfaction seriously, and we would like to review this for you. Please contact our support team with your order details so we can assist further and find an appropriate solution.
Kind regards,
Sophie
This dress has pockets and is stylish
This dress has pockets and is stylish. I luv it
10 février 2026
Avis spontané
Réponse : Sophie's Boutique Melbourne
Thank you, Caitlin! We're so glad you love the dress. Pockets always make it even better!
Lightweight summer dresses including
Lightweight summer dresses including floral, maxi, midi, and boho styles keep women cool, graceful, and comfortable all season long.
22 janvier 2026
Avis spontané
Réponse : Sophie's Boutique Melbourne
Thank you for your feedback! We’re glad you enjoyed the lightweight feel and variety of styles. We truly appreciate you taking the time to share your experience!
Beautifully crafted sets
Beautifully crafted sets, tops, and cardigans offer comfort and versatility, perfect for modern women who value both fashion and ease.
22 janvier 2026
Avis spontané
Réponse : Sophie's Boutique Melbourne
Thank you so much for your lovely feedback! 💚 We’re happy to hear you enjoyed the comfort and versatility of our pieces. Your support truly means a lot to us!
Chinese company operating as Australian…
This is a Chinese company operating as if it's in Melbourne. I ordered 2 dresses in July & it took over 4 weeks for them to arrive. They were poor quality. I emailed the company requesting a refund where they tried to negotiate a partial refund without actually sending the dresses back to them. I eventually received an address in China to send the items to. Spent approx $20 to send the items back. They've been sitting in an import area awaiting the company to pick them up since Oct.
1 décembre 2025
Avis spontané
Réponse : Sophie's Boutique Melbourne
Our response:
Thank you for taking the time to share your experience. We’re very sorry to hear that you were unhappy with your order and the process that followed.
We’d like to clarify that we are a family-owned Australian business based in Melbourne, operating as an online boutique. Like many online retailers, some of our items are fulfilled through international partners, which can affect delivery times during busy periods. We understand this can be frustrating and sincerely apologise for the delay you experienced.
Regarding returns, we always aim to process refunds fairly and in line with our stated return policy. When items are returned internationally, the return address is provided based on the item’s origin, and we regret that this was inconvenient in your case. We are continuously reviewing our processes to make returns clearer and smoother for our customers.
We take feedback seriously and use it to improve our service. If you’re still awaiting resolution, we encourage you to contact us directly so we can review your case again and assist where possible.
Thank you for your feedback.
— Sophie
Customer Care Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.