Communication from SourceIoT and proposal to the solution is very good. Their sales person reached out to address the concern and discussed options and kept us updated. Such effort to communicate with... Voir plus
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Lisez les avis des autres
Good pricing, easy ordering, good payment options. However, I paid for delivery stated as “usually 2-3 days” after purchase. On day 6 after purchase, still no item. I rang to ask when item would be de... Voir plus
L'entreprise a répondu
Still waiting to self collection, estimated 1-2 weeks for stocks to arrive. Called a few times to get my queries resolved. Email went to junk (which realised 2 days later). Updated: Self collection... Voir plus
L'entreprise a répondu
Expedited Delivery right before CNY. I bought the high end PC on the day before CNY and I was worried that it'll arrive only after. I messaged the team on whatsapp and they pulled all stops and made s... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
With Full-Stack Expertise, SourceIT helps you Design, Orchestrate and Manage Technologies that Drive Business Success. Elevate your meeting room and personal UC experiences with Video Conferencing Solutions from some of our renowned IT partners such as Microsoft & Zoom. Here in SourceIT, we provide a wide range of Video Conferencing Solutions for all types of Meeting Rooms. Feel free to reach out to us if you need more information regards to our products & services.
Coordonnées de contact
9 Jalan Lembah Kallang, #02-01, 339565, Singapore, Singapour
- 69783502
- sales@sourceit.com.sg
- sourceit.com.sg
3,8
Bien
87 avis
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Good super responsive customer service
Good super responsive customer service. Solution oriented. Would buy again
9 avril 2026
Proactive Communication and Customer Service
Communication from SourceIoT and proposal to the solution is very good. Their sales person reached out to address the concern and discussed options and kept us updated. Such effort to communicate with a customer is very much appreciated :)
9 mars 2026
Very good service
Very good service. Though the initial model I ordered was not available, seller propose a similar model with prompt delivery.
17 mars 2026
The miscommunication in collection mode…
The miscommunication in collection mode made by the staff. Company refused to honour the agreed mode of collection.
23 mars 2026
Great experience with SourceIT
Great experience with SourceIT. The seller was very communicative and kept me updated about possible order delays. I appreciated being given the option to cancel if the delivery dates didn’t suit me. I also shared my delivery window, and they were able to accommodate it. Very happy with the service.
6 mars 2026
Great price
Great price, quick respond, phone call to confirm certain technical stuff. At the end of the day, projector is delivered well, works very well.
4 mars 2026
Staff were very helpful
Staff were very helpful, responsive and accommodating! Thank you :)
24 février 2026
Expedited Delivery right before CNY
Expedited Delivery right before CNY. I bought the high end PC on the day before CNY and I was worried that it'll arrive only after. I messaged the team on whatsapp and they pulled all stops and made sure I get the delivery before CNY.
12 février 2026
Good service
6 février 2026
Delivery cost should provide faster speed of delivery
Good to have a tracking system that show progress as delivery was late for a day and delivery cost is $25 .
29 janvier 2026
The paid item may be picked up more…
The paid item may be picked up more quickly or instantly. This will ease the load on the customer's mind.
6 janvier 2026
Fast and easy to collect my orders…
2 janvier 2026
Room for improvement
I placed an order for Kofax pdf software on 31st December 2025 and have no received the e licence for the product until today.
I have emailed sourceit on 5 January 2026 to inquire about the status of the product and I was told that the order is processed and that EDS renewals will give me the e licence soon.
Afterwards, there were no updates on whether I received anything or not and I received this feedback form on my email.
This shows that the after sales service is lacking. And the company fails to update anything to the customer. It seems like I need to take the initiative to ask questions about the status of a product that I purchased when I believe it is supposedly the company updates me on it. A lot of improvement needed.
31 décembre 2025
Great customer service
26 novembre 2025
Disappointing the customer service
A bit disappointing. I had clearly highlighted that the item was urgent, but there was no response. The lead time given was 2–3 days, yet it still went past the promised timeline. I also mentioned that I didn’t mind paying an urgent processing fee to speed things up, but there was no reply via email or WhatsApp. Overall, the communication and follow-up could be much better.
1 décembre 2025
Sucks
Sucks, that isn't any respond on the second email reported on the faulty set I report.
I'm waited for almost a week and I still not getting any email replied.
12 novembre 2025
Réponse : sourceit.com.sg
Thanks for raising this and sorry for the delayed reply.
We acknowledge the gap in responding to your second email and that’s on us.
As shared earlier, a replacement unit was already exchanged, and the second set issue is now being escalated for another claim.
Our team is actively working with the supplier to secure a new replacement for you.
We’ll follow up with you directly with the next update and appreciate your patience while this is being resolved.
Apps never update status
Even after install apps, to mentioned status update till door step, in fact no status update in apps, make it confuse and doubt even after 3 days still no update, customer service so slow
To response
30 septembre 2025
Réponse : sourceit.com.sg
Thanks for flagging this and sorry for the confusion caused by the app status.
You’re right that the tracking should reflect real-time updates clearly.
The lack of updates and slow response is not the experience we aim to deliver.
We’re escalating this internally to fix both the app sync and response time.
Appreciate your patience and we’ll follow up on your order status directly.
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