Sovereign Avis 

you'r out and lie to do it. Just less than 2 week from my mum death. There was no sorry for your lost . They just wanted me out of my home which I live with my mum for over 35 years house . And they bullied me and mum when she was alive . And now it worser lying about me . And bullying to get what they want. Me out of my home.

SGN IS the worst Housing Association there is, they will lie to you, they will not carry out their responsibility as a landlord. My story began some 14 years ago when I moved in to the property there has been many times when they have pushed the boundaries to the very limit like the time I was left for 6 weeks without hot water and I was told by an office woman "what's the problem you have a kettle don't you" my more recent story began some 5 weeks ago after the bathroom light would not work, after 5 weeks an electrician turned up outside the appt time and proceeded to repair the broken light which was situated on the bathroom wall, the electrician totally demolished the bathroom wall in attempting to fix a new light fitting, when I asked after leaving him to carry out the work, what the hell have you done he simply replied I was trying to fix the light fitting to the wall but the wall is weak, to which I replied it was OK before you arrived !! After many phone calls to Sovereigns office to have the work carried out to a satisfactory condition I am now told I have to wait 5 weeks until we can have a electrician return when I said what about the wall they just said the electrician can repair that.....and so the wait goes on to a vulnerable Tennant who suffers from severe eye condition.

We suffered a water leak from our airing cupboard on 7th September. Things don't last for ever, so no big deal. Called Sovereign emergency number, and after 3 attempts, my call was answered. We were informed that a plumber would attend within 24 hours. And true to their word, we had 2 x Transit vans and 2 x plumbers. Brilliant. Then it all went down hill. Both "plumbers" said in was a heating engineers job, and that they would pas the job on. I was sure that water leaking from Copper and brass fittings would be covered by a Plummer. So they left. Then a few hours later a "Heating Engineer" arrived. He asked if we had gas,? NO We don't was my reply. He said he had driven down from Swindon, and it was a job that required a "PLUMBER". So we received a call on 9th September, saying that a "PLUMBER" was calling on 12th September to fit the part that was leaking. and that it would take around 4 hours. So booked time off work, and true to their word, a "PLUMBER" arrived. He looked at the job, and said " I thought i could just tighten it up, as I DON'T HAVE THE PART" he then left, and an hour later called to say he had ordered the part, and he would call again on Wednesday 18th September. I am now waiting for Laurel and Hardy to arrive. So 4 different people, 4 transit vans driving around, a half day off work, and STILL NOT REPAIRED. Cold water only from the one tap in the kitchen, in this days and age!!!! What a waste of Sovereign money.Who manages these people. Should be shot. I nearly always get repairs done privately and pay. It is cheaper than keep having time off work, for jobs not to be carried out.
UPDATE. The plumber called today, 18th Sept as arranged. With the right part and fitted it. So far so good.

Would choose zero stars. Waiting months for any reply after being overcharged for services. Raised stage 1 complaint. Partially upheld. Taken them another year to forget to refund me. Barely any communication from them. Escalated to stage 2 and again waiting over a month to hear back. Having to get housing ombudsman and MP involved just to get Sovereign to reply to my calls, emails, on line contact forms. I would never choose to be housed with them!

I’ve been waiting for two repairs on my house from Sovereign SNG every time the repairs get cancelled and put back. I keep asking them. Why do you keep cancelling the repairs and I get no answer I am really fed up with this outfit. They are useless they don’t listen, to you I’ve made two complaints to them. It still doesn’t make any difference. Sovereign SNG The worst company to deal with I have ever known

expect lies and incompetency, be very cautious and prepared to deal with their dishonesty.

Carden over grown. Never do it I slwsy have call them still not fone pose matian cardens fence not fixed I reported. Thinking of moving to council look after players better

I am very satisfied with Markie the young plumber who. came to fix my bath tap, He was very polite very caring and listened to what I wanted I am an old lady not in good health so it was my pleasure to have Markie here if I ever needed a plumber again I hope Sovereign will send me Markie. Many thanks Markie you are doing a good job.

Sovereign housing association (formerly network housing) are a disgusting organisation.
My nan has is in a care home so we are selling her house to pay for the home. We have a buyer (we have had plenty, those have dropped out due to the time it has taken), sovereign are dragging their feet, refusing to sell.
They are doing this because they want the opportunity to seize the home if she falls behind on her rent. This is absolutely disgusting behaviour from an established housing association. They refuse to acknowledge us or our solicitors.
I am taking this to the ombudsman and will be putting reviews and telling of my nans situation to all that will be in the process of possibly buying a home through them. Disgraceful organisation.

They allow the illegal parking issue to last for 1 year until now it has not been solved yet. No reply at all.

I'm not surprised how bad this company and the staff are when I saw the average rating is merely 1.6.

Absolute joke. If you tell them roof tiles are falling off the porch they’ll take months to send someone out, then say they didn’t realise doing work on a roof would require a ladder or a second person, so go away again. Then they’ll reschedule to come back - three or 4 months later but they don’t actually come back. Then they’ll give you another date 3 months into the future. Don’t hold your breath, they’re most likely not coming to do the repair.

The worst housing Association in the country , I’ve experienced serious bullying both mental and emotional, since I moved in just over a year ago . But I’ve experienced Nothing but bullying tactics from sovereign, emotional blackmail all because I reported my bullying neighbours.. and as I’ve told sovereign I want to move out , I’m being emotionally blackmailed to stay .. I’ve been so unhappy living in such terrible conditions .. sovereign housing our no better then bullies simple as that .

My Niece is currently living in a Motel with her two children while waiting for Social Housing. She has been in a motel without any cooking facilities for 4 months!
In the last 5 weeks Sovereign Housing have TWICE offered my Niece a house, and TWICE Sovereign Housing have reneged, eventually informing her that they would be selling the properties!!
How can they get away with this? People are desperate for homes, and they are selling housing stock!
The mental stress is horrifying.

Please don't make the mistake of renting from sovereign. Utterly useless in every way. I was stuck with a leaking roof on the verge of collasping for months because their empolyees lack basic communications skills. I moved out in the end because they refused to do anything.

Just how many property inspection visits do they need???
Offered a new tenancy, housing officer needed a visit to see property was in hood condition, came took photos, agreed on required repairs and said goodbye.
24 hrs later a lettings officer and manager want to do ANOTHER inspection visit, take same photos again, I've told them no, and forget about the promised move.
Surely this is harassment

I am having nothing but problems with this housing repair s not done they change the dates without telling me it’s been going on for over a year. A freeze,no cold house I am disabled and I need a bungalow as I can’t do the stairs so I live in one room in my bedroom they put vents in the loft and moved all the insulation around and now it’s cold air coming in this house don’t stay warm and I can’t ford to keep topping my meter up I have had no gas for 3 days just a little heater I have damp in bedrooms and in front room water comes in the front door when it rains water running down front of the house my garden you have to go out front door along the path to get to the garden as there is no back door it’s not safe at night when I got to take my little dog for her last wee I fell on the stairs as the stairs sudden drooped and I broke my ankle and cheek bone and bruises everywhere this was 5 months ago still not fixed right as big gaps on the stairs I don’t feel safe I have now written to my MP

I would like to express my gratitude with sovereign. If there was ever an issue with anything they would sort it out straight away. I would highly recommend the company!

Terrible company, left my elderly father living in a mould infested house then forced him out to go rent privately.

Stayed at Las Tabaibas puerto del carmen... Excellent apartment... Clean.. Spacious... Everything you needed.... Beautiful views