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Lisez les avis des autres

Noté 5 sur 5 étoiles

I've used Spark Angels a few times before and they are never less than super-friendly, helpful with good advice, and highly professional. Always been highly satisfied with their service and wouldn't g... Voir plus

Noté 5 sur 5 étoiles

MacBook key had broken off. Possibly needed whole keyboard replaced due to the way MacBooks are constructed. Was fully told all of the possible options and prices when I dropped the MacBook off. Other... Voir plus

Noté 5 sur 5 étoiles

As a time served electronics technician, but not in the computer world, I am more than satisfied that the price paid for the quick service and repair of my wife's ipad, which required a new battery an... Voir plus

À propos de l'entreprise

  1. Atelier de réparation de téléphones mobiles
  2. Magasin d'accessoires pour téléphones mobiles
  3. Service de réparation d'ordinateurs
  4. Service de réparation de matériel électronique

Écrit par l'entreprise

iPhone Angels - iPhone, iPad & iPod Touch Repairs Fast in Kettering & Wellingborough, Northants and nationally via our website mail in order system. — We now repair Samsung, Huawei, One Plus etc. MacBooks, iMacs, Laptops and Computers too!


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

86 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Noté 5 sur 5 étoiles

The best - wouldn't use anyone else

I've used Spark Angels a few times before and they are never less than super-friendly, helpful with good advice, and highly professional. Always been highly satisfied with their service and wouldn't go to anyone else with my device issues.

19 février 2024
Avis spontané
Noté 5 sur 5 étoiles

iPad battery replacement

I needed a new battery in my iPad. I took it along to Spark angels to see how much it’d be. I’m pleased I did as they’ve now sorted it and it’s working brilliant. The staff were lovely with great customer service. Will definitely be using them again.

3 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Iphone showing battery on its way out

Iphone showing battery on its way out, visited as walk in today. Really helpful and brilliant service, so friendly and helpful. Battery replaced in record time. The biggest surprise was the was the great price. Such value.

10 février 2024
Avis spontané
Noté 1 sur 5 étoiles

They weren’t interested in helping me. Sloppy customer service - dreadful attitude.

Was told somebody would get back to me. Nobody did. Sent another message a few days later. Then another message a few days after that. Eventually got a phone call. No apology. Was asked what model device I wanted a battery for, despite my having filled out a form. The guy told me that the form probably got lost. He then said he couldn’t work on my device because they sometimes break and Spark Angels didn’t want to bear the cost. He told me that his company always told the truth upfront, unlike its competitors. Never a good idea to diss the competition, is it? As though telling the truth was exceptional behaviour, something to be proud of. As customers, we should surely always expect the truth as a given - not as an exception.

Disappointed I got no apology for lack of response or for the admission that they’d lost the form. I take no pleasure in posting these kinds of reviews, but I hope my comments will be noted. I hope there will be no belligerent attitude or accusations of anger.

7 février 2024
Avis spontané
Logo de Spark Angels - iPhone Repair Specialists

Réponse de Spark Angels - iPhone Repair Specialists

Now this comment is one of the most ridiculous things we've read on the internet for a very long time:
"As though being truthful was exceptional behaviour and something to be proud of." Doug Jenner - 2024 (if it reads different then it's been edited)

In our book being truthful IS exceptional behaviour and we are VERY proud of it.

Angry because his device was too high risk for us to repair and we were his punch bag.
Not to worry, we hope he feels better now.

Noté 5 sur 5 étoiles

Great experience - MacBook repair

MacBook key had broken off. Possibly needed whole keyboard replaced due to the way MacBooks are constructed. Was fully told all of the possible options and prices when I dropped the MacBook off. Other repair shops I contacted either didn’t reply to my query or quoted a lot more than Spark Angels. In the end, they were able to replace the key itself, the same day and at a reasonable price. I have used Spark Angels previously, but a long time ago - glad to see their customer service and technical knowledge is still excellent! I will definitely use Spark Angels in future and highly recommend them.

8 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

These guys know their stuff

These guys know their stuff! I have had two iPads and my iPhone 11 repaired. Fantastic knowledge and very fast service. All items repaired on the same day.
And all at very reasonable price! I would not hesitate to recommend them to family and friends.

6 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Fantastic service

My iPhone was diagnosed and repaired on the same day and at a reasonable cost. I always felt that i was there most important customer with any questions answered and useful advice recieved. It’s so nice to see a company with truly good customer service.

3 janvier 2024
Avis spontané
Noté 5 sur 5 étoiles

Exemplary service

Exemplary service! My family and I have used Spark Angels several times in the past few years, and have always been impressed with their first class service and affordable prices.
Recently I went with my iPad, following problems with the screen and water damage. The member of staff (Steve) was extremely honest and helpful, advising me that it would be more advantageous to purchase a newer model than waste money on costly repairs, etc. Indeed he even advised me which retailers had the best prices for the model I wanted and, after acquiring my new iPad, transferred all my data within a couple of hours.
Being honest and unbiased, we have always been extremely pleased with their service and quality of work…… we would not go anywhere else!
Christine.

11 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Beloved spark angels

Beloved spark angels sorted student I phone disaster. From me collecting it to being back with my son repaired was just 24 hours. Miracles magic’d

7 décembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Amazing and reliable service all the time!

Always go to spark angels when I need my phone repaired and they always do an amazing job and are always quick.
Went to them recently for a screen repair only and my phone was also missing a home button but wasn’t bothered about it, once I got my phone back they repaired the screen and also fixed the home button too with no charge to which I am very grateful for!

24 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Two battery changes in no time at all!

A double battery change on two iPhones. Spark Angels …..what can I say that has not already been said? The service I have always received over the years has been unbelievable. From the first time I used them every experience has been truly outstanding. From the initial contact on the phone, to the drop off of your kit, to the collection after repair Spark Angels will help you, keep you informed of the progress of your repair and give what I can only describe as what should be the industry standard for customer service. I had travelled from the west coast of Wales to use this excellent company, such is the quality of the service, repairs and pricing. I cannot recommend them highly enough.

21 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

iPad problem solved

I had a problem with my iPad , a broken screen , at about 12.00 and I contacted them and took it it it was repaired and I picked it up before 4.00 pm. Superb service once again I can’t thank them enough.

18 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

Very disappointed paid £25 don’t think…

Very disappointed paid £25 don’t think they tried more interested in selling me a refurbished iPad at a silly price got it cheaper at curry’s

17 novembre 2023
Avis spontané
Logo de Spark Angels - iPhone Repair Specialists

Réponse de Spark Angels - iPhone Repair Specialists

---- Context: Roy has only reviewed 4 times and ALL are 1 star ----
We're pretty fair when it comes to getting poor reviews, and it does happen from time to time so we try and learn from our failures. Our £25 diagnosis fee is often a point of contention, especially if the customer does not get the result they are looking for ie. A fixed device, it's a bitter pill to swallow. However, our technicians are skilled and don't work for free, our overheads are sizeable and don't come cheap, so we make the conscious decision to not have a free diagnosis and most reasonable people understand that.
To give a one star based on "thinking" we didn't trying hard is a sad assumption as we do try our best for everyone.
As for the refurbished devices, we do sell a lot as it's a great option if we are unable to help repair someone's device or if someone wants a great deal on an Apple tech without buying new but with the same 12 months warranty.
With regards to the price, it's unlikely to get a cheaper device at curry's, as we only sell used refurbished devices, and they only sell brand new. So quite likely we were selling a pre owned higher spec model for a good price but you could still buy a lower spec model, new, for less. That's life, the same with cars, houses, shoes. watches etc but we will look into this, just in case.

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