spartoo.net Avis 3

Be very very careful ordering from this site. I'm writing this on behalf of my sister because I am so appalled at their terrible service and lack of ethics.

My sister purchased a pair of boots which turned out to be too small (following THEIR sizing advice).

She promptly informed Spartoo of the need to return them, which they approved. Within a few days she had sent the parcel back (had to buy a box for this as Spartoo had actually shipped the boots without a shoe box and their mailing carton got crushed en route!) and they received it in about a week.

Well surprise -- Spartoo refused the parcel because they were required to pay customs fees and they returned the parcel to sender. How ridiculous can a company get? Don't have overseas customers if you can't handle this!!

As everyone knows, and as our local post confirms, customs for receiving returns is the responsibility of the merchant recipient and is dictated by the merchant's country!

But Spartoo held the parcel in France for close to a MONTH before returning to sender, presumably to make any claims difficult for the customer!

The boots arrived back here unopened, and on being questioned, Spartoo eventually apologised for the inconvenience, telling my sister to RESEND the parcel -- for another $70 I suppose!! -- this time requesting that she print some documents to attach to the parcel (they had not mentioned this in the initial return approval). They didn't even have the decency to say they would pay for the return shipping.

My goodness, how ridiculous and unprofessional can a company be?

I ordered a New Era 9forty cap from Spartoo.net. I noticed that the price was definitely the lowest I had found for the hat I wanted. There was free delivery and my package was shipped on the same day. The product arrived in a compact box and the hat was perfectly new and is a genuine new era cap. The delivery took a total of around 2.5 days. Extremely fast shipping considering it was from France to California.

spartoo.net - Return item to France at your expense
The company I am writing a review is spartoo.net.

I have the same experience as bonnie fercho had regarding the return process.

I placed an online order of a pair of Birkenstock sandals . I live in US. Received it within a couple of days. But the width was wrong.

The website at the time of the order have the info of size and color, but not of the width. Did not know the width till I saw it in the shoe box. Clicked the Return link of the shipment notification email and got the Return address to France with the shipping cost at my expense, that will be an international shipping in my end.

It never came to my mind that I had to return the item to France. I probably did not do any business with Spartoo if I knew.

An important reminder to customers in US, this business has many different sites like .de, .uk, .au, etc.... It is confusing/difficult for customers to find the appropriate reviews.

spartoo.net looked to be an US business. Make sure which country you are ordering.

Dear Spartoo,
Please state your return policy clearly in the website. Do not delay/hide your business policy that the return shipping cost is at a customer's expense.

And clearly state what country is international or domestic to your business.