Hi Karina,
Thank you for taking the time to share your feedback. We’re sorry to hear about your frustration and appreciate the opportunity to clarify how our program works.
At Speak More Clearly, our courses are set up as a subscription model. This is outlined in our terms and conditions at the time of purchase, and the subscription ensures you receive continuous access to all course materials, live lessons, updates, and our exclusive student community. Unlike a one-off purchase, this model allows us to provide ongoing support, fresh resources, and trainer-led sessions to help you continue progressing.
We completely understand that this may have been unexpected if you were thinking of a single-course purchase rather than a subscription. We’re always happy to explain the details or assist with cancellations if the subscription isn’t the right fit for you.
We’re committed to being transparent with our students and truly value your feedback, as it helps us improve how we communicate these details. Please don’t hesitate to reach out to our support team at smcsupport@speakmoreclearly.com so that we can assist you further.
Warm regards,
Venus
Speak More Clearly Team