Ended up having to cancel the order based on some sketchy emails but was promptly refunded.
L'entreprise a répondu
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Lisez les avis des autres
We have SpeakSpace integrated into Skype as our audio conferencing capability. This integration could be smoother and easier in some manner. For individuals dialing it is particularly annoying havin... Voir plus
L'entreprise a répondu
The phone call always goes through and no one has difficulty connecting/joining in like we folks seem to continually have with online conferencing. It works in every building and is equally reliable... Voir plus
L'entreprise a répondu
Your service has been flawless and dependable. Our Foundation meets by phone once every three months from various parts of the country as well as from New Zealand. There have been no complaints.
À propos de l'entreprise
- Ordinateur et accessoires
- Grossiste en accessoires électroniques
- Magasin d'électronique
- Grossiste en électronique
Écrit par l'entreprise
Privately held company in Ohio, SpeakSpace focuses on sales of business consumer electronics and gaming equipment. SpeakSpace is a eTailer of consumer electronics doing business in North America, with an assortment of products for small-medium size businesses and home offices; servers, laptops, personal computers, headphones, webcams, speakers, mice, keyboards, gaming gear, security, software and appliances on their e-commerce platform.
Coordonnées de contact
4001 Aqua Marine Boulevard, 44012, Avon Lake, Etats-Unis
- 2168498871
- tom.behan@speakspace.com
- speakspace.com
Unsuccessful order but prompt refund
Ended up having to cancel the order based on some sketchy emails but was promptly refunded.
18 juillet 2023
Réponse : SPEAKSPACE
We at SpeakSpace.com apologize for not meeting your timeframe for shipping. Speak Space is a Legitimate company that is a trusted reseller on platforms such as Walmart.com, and certified whole seller for many large brands such as Poly which you were shopping for.
Two days after your purchase, we emailed apologizing for a short shipping delay that would be 1-2 business days extra. In this email we also offered a 25% discount for future purchases for the inconvenience. SpeakSpace does have phone support during business hours. Outside of business hours we prioritize phone calls that left a voicemail for support request, which was absent in in this case.
We hope to reconcile this issue in the future. At SpeakSpace we pride ourselves with our communication and providing quality products via our website and trusted marketplaces.
Réponse : SPEAKSPACE
We at SpeakSpace.com apologize for not meeting your timeframe for shipping. Speak Space is a Legitimate company that is a trusted reseller on platforms such as Walmart.com, and certified whole seller for many large brands such as Poly which you were shopping for.
Two days after your purchase, we emailed apologizing for a short shipping delay that would be 1-2 business days extra. In this email we also offered a 25% discount for future purchases for the inconvenience. SpeakSpace does have phone support during business hours. Outside of business hours we prioritize phone calls that left a voicemail for support request, which was absent in in this case.
We hope to reconcile this issue on the future. At SpeakSpace we pride ourselves with our communication and providing quality products via our website and trusted marketplaces.
A very reliable
A very reliable, easy-to-use system. My Attorneys are very happy with the service.
14 septembre 2022
Your service has been flawless and…
Your service has been flawless and dependable. Our Foundation meets by phone once every three months from various parts of the country as well as from New Zealand. There have been no complaints.
22 février 2022
I enjoy the service thanks
18 janvier 2022
Réponse : SPEAKSPACE
Hello Samuel/Melicia! Thank you for the kind words, however we are just wondering why you only gave us 2 stars? Please let us know so we can troubleshoot! Thanks!
Kind regards,
Team SpeakSpace
Absolutely the best customer service I…
Absolutely the best customer service I have ever experienced, on top of being a fabulous conference line company. We have never had any issues with connectivity, losing lines, etc. Hands down the best company ever. Thank you.
15 septembre 2021
Speak Space is a trusted partner of my…
Speak Space is a trusted partner of my company. The service is reliable and easy to use.
18 juin 2021
Reliable service with prompt and clear…
Reliable service with prompt and clear billing records.
20 avril 2021
Very easy to use
Very easy to use, but some participants were not able to activate the video portion of the meeting.
11 mars 2021
Réponse : SPEAKSPACE
Thanks for the review, Bruce! We would like to open a quality ticket for the video issue. It's most likely a signal or bandwidth problem but we can certainly get to the bottom of it. We will e-mail you privately to get the details.
Kind regards,
Team SpeakSpace
Great we love it
10 mars 2021
Réponse : SPEAKSPACE
Thank you for the outstanding review, Bonita! Hope you have a great day,
Kind regards,
Team SpeakSpace
Réponse : SPEAKSPACE
Thank YOU for your business and the five star review, Pastor!
Kind regards,
Team SpeakSpace
Becky Behan and her team are amazing
Becky Behan and her team are amazing. They offer consistent customer service, up-to-date technology and quick question turnaround.
12 octobre 2020
Réponse : SPEAKSPACE
Dear Joyce,
Thanks so much for the five-start review! We truly appreciate your business~
Kind regards,
Team SpeakSpace
It was just ok.
Overall the experience was good. The areas of opportunity for improvement are as follows:
-When we are paying extra money for a specialized operator it would be great if that operator had English as their native language. The accent of the operator was challenging for us as leaders to hear and for the participants.
-The scheduling was mixed up by no fault of our own. Luckily, Becky Behan came to the rescue and she and I were able to quickly implement intervention to prevent a disaster. We paid entirely too much money for it to have been that screwed up. We as customers did everything we were asked to submit changes and preferences long before the event and the changes and preferences still were not correct until Becky and I intervened.
The transcription document was fantastic and we were quite impressed. There were a few typos but overall it was great.
27 août 2020
Avis spontané
Réponse : SPEAKSPACE
Thank you so much for your 4 star review, Monica! Our apologies for for the mix-up and the specialized operator issue. Should you use us again for an OA call, we will make sure that your specialized operator is free of charge and speaks English as their native language.
We are pleased that you were impressed with the quality of the transcription! Should you wish to try us for everyday conference calls, please reach out to our sales department for additional complimentary services as our gift to you!
Kind regards,
Team SpeakSpace
Reliable conference-calling method for…
Reliable conference-calling method for my executives. Invoicing is prompt and communications with this organization are always clear, concise and accurate.
12 juin 2020
Avis spontané
Réponse : SPEAKSPACE
Thank you so much for the stellar review, Carol! We sincerely appreciate it.
Kind regards,
Team SpeakSpace
Excellent Service
Excellent Service
Our business has been using Speakspace since 2005 and have never considered switching. The service works extremely well and is very robust. Most importantly, when questions or issues arise, their Customer Service is second to none.
5 juin 2020
Avis spontané
Réponse : SPEAKSPACE
Thanks so very much for your stellar review, Audra! We appreciate your business; have a wonderful weekend~
Team SpeakSpace
Issues with operator and wait times for…
Issues with operator and wait times for participants joining the call.
10 avril 2020
Avis spontané
Réponse : SPEAKSPACE
Thank you for your feedback, Michelle!
As you know, we worked diligently to pinpoint exactly what went wrong during your operator-assisted call. Our quality team discovered that the operator did make a mistake in placing some attendees into a sub-conference, which from what we understand, was only requested right before the call started that morning, so there was some confusion, which could have caused a delay. With regard to hold times, the operators actually answered most participants' lines in under one minute; three were over a minute and one at two minutes, 12 seconds for the longest hold. We're in the midst of a national crisis, and have not had any outage or line capacity issues. Our OA calls have more than tripled, and the operators are working extra shifts to take care of customers and multiple last minute requests .
As we've suggested in the past, it's best practice to use our online portal or e-mail template to make a reservation, as this alleviates confusion prior to calls, and all requests are documented. I would say 99% of your calls run very well. We provide a complimentary specialized operator for all of your calls (normally extra fee). We're flagging all future calls to provide extra special attention, especially at this time. We've apologized more than once and we've offered to credit the call.
We're disappointed in your three star rating, but we understand that it was a stressful experience for you and your attendees. Hopefully, you'll give us another chance.
Kind regards,
Team SpeakSpace
Great Customer Service & GREAT way to…
Great Customer Service & GREAT way to stay connected during this Pandemic!!
5 avril 2020
Avis spontané
Réponse : SPEAKSPACE
Thanks so much for your fantastic review, and it was very nice talking with you! Please let us know if you need anything at all~
Becky & Team SpeakSpace
Works smoothly
Works smoothly, makes collaboration possible across distances and time zones, very convenient and reliable
26 février 2020
Avis spontané
Réponse : SPEAKSPACE
Thanks so much for the five star review!
Sincerely,
Team SpeakSpace
Great tool and service
6 septembre 2019
Avis spontané
Réponse : SPEAKSPACE
Dear Sergio,
Thanks SO much for the five-star review- we really appreciate it!
As a reminder, for support during a call you can flag an operator by pressing 00 or *0. Our 24/7/365 audio/web/video support number is 866-257-1425.
Again, thanks for the great review!
Team SpeakSpace
Réponse : SPEAKSPACE
You're welcome! Thanks for the review~
Team SpeakSpace
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