Spencer's Avis 70

Terrible experience....With no mention on the site that returns are to be sent to China at an horrendous cost!

Me and my friend were looking for The Karate Kid t-shirt and we decided to take a look around mind you, we are 14 and the store is rated R for adults and let us in willingly. After we couldn’t find the shirt, we decided to take a look around and wandered to the back and then we horrifyingly discovered the amount of boxes of d1ld0s on the shelf behind us. We were utterly disgusted since it was being publicly sold and anyone could wander out back and see that. The store smelt like cigarettes already which made the experience even more unpleasant. The fact that this store carelessly let two minors wander out back into the ADULT section tells us a lot about your service.Kids could probably have entered the store which would make this situation even worse since they can walk to the back and have to innocently see that. There wasn’t an age restriction sign in the front of the store and there was no warning that it sold inappropriate items and how it was for adults. We are NEVER coming back.

Totally agree with the recent one star reviews. I ordered two dresses which stated on the website they were size 16/18. What I received were more like size 10/12 but when I complained they would not accept that the website sizing guide was incorrect and would only agree a full refund if I returned the goods to China or I could accept a smaller percentage of what I had paid and keep the dresses which were of no use to me. I asked to be referred to a supervisor but got no further with my request for a full refund and a free post label to return the goods. In the end I accepted the partial refund rather than incur the cost of postage to China as I did not trust them to refund the total cost even if I did this.

Being honest and constructive. As each of the previous reviews say...this company is a disgrace. Stealing money from shoppers, allowing a return (£22.75) from UK back to China on top of £60 spent on 2 dresses. Nothing like shown in site. Pictures taken from reputable companies I believe then knocked up and sent. My return is in local depot according to courier, PostNL, waiting for recipient to pay d and t's.....they of course never will. Offered 35% refund !!!! Said they weren't the recipient!!!!

Crap product- crap service. I did not want to award any stars at all but cannot write a review without it. DO NOT BUY ANYTHING FROM THIS COMPANY. I ordered a blouse which looked really good on line. Spent more than I normally would- foolishly believing it would be a quality product. What arrived was a shoddy, garish piece of tat! I returned the blouse - I wouldn't dress my cat in it - and instead of the agreed refund, have received a host of cringeing demanding emails (from a bot I believe) promising plenty but - guess what? - ultimately delivering nothing! I've been had. Don't you!!

This company is out to rip the public off. I thought it was based in Toronto as the name shows Spencer Toronto. The dresses looked lovely & well made so I stupidly ordered 2 at a cost of $130. The dresses are not to size and shoddily made. Poorly made, different sizes for sleeves compared to body of the dress. All in all not worth even half of what they charged. Now, I want to return them but they want them sent back to China before they will refund me. I feel in doing this, I will never get my $ back. Originally they offered me 30% back & I didn't need to return the dresses. I'm waiting to get the latest response. A WARNING TO OTHERS...DON'T BUY FROM THESE PEOPLE. They are in business to rip people off & I truly believe they don't care what a person writes about their business. Spencers doesn't even deserve one star!

This company is a scam. I ordered a vest from them almost 3 weeks ago because they were in Canada. They are not. They are in China. After 3 weeks the item has not yet left China according to their tracking. Avoid this company at all costs

Ordered a dress, thinking it was a U.K. supplier. Item arrived some 2 weeks later, having come from China. Ordered size 20/22. Item supplied wouldn’t have fitted a 16/18. Complained to Spencer and asked for a refund. Instead offered a 80% discount on another dress. What’s to say the size of that one would be correct, and I would have to pay extra. If I wanted to return item, it would have cost me at least €20. Why would I want to pay out yet more money for something that was not my fault.
Total SCAM. Keep well clear !!!!

Absolutely horrendous company. Bought from. Them and retighten cost £28.00 to return them. Communication was poor. Company asked for proof of return which was sent. They are no longer responding to emails and still waiting for a refund l.

Bought after seeing on Instagram thinking was a uk company. It’s not. It’s in China. Items arrived after nearly 3 weeks. Terrible quality product, nothing like item advertised. Waste of money and when I requested refund they responded via e-mail asking for reason for refund which I provided. I’ve heard nothing more from them. Probably best not to order from Spencer & Co “London” unless you are happy to waste your money.

Worst clothing company out there - total scam
Bought under Spencer & co - when recieved & wanted to return the website redirected to HARRISON & HARPER NYC
NONE of these places exit !!
Only 1 of 2 dresses have arrived - the one that has arrived is not what is shown on website. The length is much shorter- the fabtic is not as advertised & its smaller than advertised.
Cant send back as the return cost to CHINA is extortionate.(more then the cost of the dress -TOTAL SCAM AVOID AT ALL COSTS.

Bought after seeing on Instagram thinking was a uk company. It appears to be in China!!
Terrible quality not true size need to return but after reading reviews doubt I will have much joy.
Wish I had read reviews first a very expensive mistake Don’t buy

I’m afraid I got sucked in by the flashy website and ordered 2 tops!!! Absolute rubbish. Nothing like the pictures. Sizing is ridiculous. Don’t buy from this company.

Do not shop here!!!! Returns policy is vague at best and you will find yourself receiving shoddy products that have to be returned at your cost to China!!!!! Tracked!!! Obviously at a cost far more than the product.
They have caused severe anxiety and distress to my aunt, a pensioner with few funds and a very ill husband, who believed in the ‘of London’ tag and trusted them! The returns address on label was a warehouse in Southall uk but this is not where returns go!!!
Shocking and disgusting, DO NOT TRUST THIS COMPANY

Ordered 100% cotton top in Large and received 100% polyester Small. Really cheaply made. And obviously they don't respond to complaints or requests for a refund. And it's definitely not a UK company, as it took about 3 weeks to arrive.

Terrible quality and sizing. Don’t go near them !

Delivery 20 days to come (website 5 to 10 days). Very very poor quality, sizes are way out. (So you have to send back for full refund minus the cost you have to pay for to send it back). Customer service terrible. Won't refund monies without paying for the returns back to China.
35% is the max you can get back without sending back the rubbish. Everytime you write an email to this company with your opinions the answers come back the same. Would advise anyone do not buy from this company they are not in the UK, they won't give you where the head office, telephone or country is. Its a Scam company DON'T BUY FROM THEM.
14 day cooling off period doesn't exist. Not worn the garments still in packaging.

DO NOT BUY FROM THIS COMPANY. CLOTHES POOR QUALITY & NOT TRUE TO SIZE. NOT A BRITISH COMPANY & THEY WANT YOU TO SEND STUFF BACK TO CHINA BEFORE THEY REFUND. INITIALLY WOULD ONLY OFFER 80% DISCOUNT VOUCHER INSTEAD OF REFUND.
THEY ARE MISLEADING PEOPLE INTO THINKING THE COMPANY IS BASED IN LONDON OR BRITAIN. TOTAL SCAMMERS !!!!

Zero stars... Bought one of their Love is Love jerseys and got to enjoy it ONCE. One gentle washing and it was ruined. Absolutely disappointed and will never buy their stuff again

I paid for same day shipping and my package didn't arrive until the next day. I emailed customer service regarding my issue and I did not hear back from them. Same day shipping is 15 dollars. I did not receive a refund for my package not coming on time. I will never order from them again. I got scammed.