Splitflask Avis 

This product is absolutely genius! I am so thankful to the founders of the Splitflask. Going to work is a lot easier now and I have something so cool to show off to my friends. I suggest everyone get one. 🩷

My kid accidentally knocked over my splitflask, causing the part that covers the straw to crack off. I contacted customer service to see if I could just purchase the broken piece instead. But without asking they shipped me the piece free of charge and the only way I can repay the kindness is by leaving this review.

This dual cup in one is genius . perfect for my drink on side & my daughters drink on the other. Saves taking 2 cups places we go.

Communication was slow. I originally pre-ordered the 40oz with handle however after it surpassing the deadline date that it was meant to be shipped I reached out to Cheryl who mentioned that they were having delays. I was offered a refund, to wait or to have the 30oz sent out instead. I was desperate to try out the cup so I opted for the 30oz. It did come, which I was skeptical about and I do like it, however I did think another lid may have been thrown in for good measure since I had waited over 6 months for it and the 40oz was meant to come with a couple of other freebies. As I said I like the cup but disappointed with the whole process.

I love my slipflask; I take it to the gym every day. I actually ordered my mug back when they were on GoFundMe, so I knew it could be a while for me to get it. I ordered the 40oz, but they told me they were having issues with production, so they offered to send me a 30oz with a little bag and some additional things. I said yes! And I am so happy with what I received; they were always communicating with us and letting us know how things were going with production. They are a small company doing their best, not a huge retailer that has immense production and resources; I 100% recommend it.

Ordered at the beginning of the year and have used it almost every day since. It cut down on having to carry multiple cups around I'm very thankful. Even when I'm not at work I have my drink on one side and water on the other that my toddler loves to share.

I was really looking forward to ordering from this brand, but my experience has been frustrating and incredibly disappointing.

After placing my first order, I kept receiving emails saying I had “left something in my cart,” which was confusing and led me to believe my order hadn’t gone through properly. As a result, I accidentally placed a second order. I realised almost immediately and contacted customer service asking to cancel one and get a refund.

Despite clearly explaining what happened and confirming in writing which order I wanted to keep, I received a string of vague and unhelpful emails. I was told the two orders had completely different items, even though I explained I only wanted the hot/cold lid and carry bag set. Cheryl, the person I was dealing with, said both had already been shipped and she would try to intercept one — but nothing came of that.

When both orders finally arrived, they were exactly the same — not different as claimed. It now feels like my concerns were intentionally delayed until it was too late to cancel or refund. I reached out early and gave them every opportunity to correct the issue, but the lack of transparency and accountability just makes the whole situation feel dishonest.

I was genuinely excited about these bottles, but the experience has left a really sour taste. It’s disappointing when a brand you wanted to support leaves you feeling misled and ignored. I won’t be ordering again — and I wouldn’t recommend others do either unless they’re prepared to deal with poor customer service and a complete lack of resolution.

Mi pedido no ha llegado 6 MESES después de la “preventa” solo mandan correos diciendo “ya mero ya mero” y nada…son informales y no les importan ni su reputación ni sus clientes
NO RECOMIENDO ESTA EMPRESA

I ordered a replacement cap due to the seal in my last cap being lost. The company sent a cap with no seal. I have emailed the company and have not received a reply.

BUYER BEWARE!!! I placed my order on October 20, 2024. It wasn't until I wrote to them on December 6 inquiring about the status of my order, that they responded that their orders were backed up. By February 18, 2025 I still had not received my purchase and no further communication from the company. I wrote another email requesting for a full refund. Again, no response from the company. Finally on February 24, I get an email from "Cheryl" with updates on their production line. No mention in regards to the refund I requested. It is now March 7 and still NOTHING!!!! No order received, no refund received, no further updates whatsoever!!! FRAUD!!!

I ordered this in December and never received it. I had numerous email exchanges with 'Cheryl' and requested a refund which I didn't receive. I asked for tracking information and did not receive it. First the warehouse was shut down in China for a holiday, then the fires in LA were affecting the owners and their staff. It is now March and still nothing.

2 month shipping having paid 35$ for shipping (i still don't have the product), customer service reply whenever they want and not update about anything.