Who would want to deal with this firm their products are inferior they never return your emails they just ignore you I purchased a heater order number # 9470 this was faulty and over two weeks ago i... Voir plus
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Lisez les avis des autres
Bought a tent from sportzone Recommended courier time 3-7 days Came in 5. Was hoping sooner But the courier did update us daily from there Auckland warehouse daily. The tent I was a... Voir plus
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I had an issue with a chainsaw I purchased from SportZone and was genuinely impressed by the level of customer service I received. The team responded quickly, guided me through troubleshooting step... Voir plus
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Highly recommend SportZone for your sporting needs. Friendly, efficient and trustworthy! I purchased a SUP for Christmas and unfortunately, a strap broke after the second use. James B at SportZone was... Voir plus
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À propos de l'entreprise
- Magasin d'articles de sports
- aussi dans
- Magasin d'ameublement et de décoration
- Magasin d'électronique
- Magasin d'outillage
- Magasin de matériel de camping
- Magasin de sports d'hiver
Écrit par l'entreprise
Sportzone.co.nz is a trusted New Zealand-based online retailer, proudly founded in 2023. We specialise in offering a wide range of affordable, high-quality products including sports equipment, camping gear, power tools, home appliances, and recovery and wellness items. Our mission is to make everyday life easier, more active, and more enjoyable by giving Kiwi customers access to top-rated products at great prices. Whether you're an athlete looking for gear to elevate your performance, a weekend camper in need of reliable outdoor equipment, a tradie or DIY enthusiast seeking durable tools, or a household shopper searching for appliances and wellness essentials, SportZone has you covered. All our products are carefully selected to meet high standards of quality, functionality, and value. We’re more than just an online store. At SportZone, customer satisfaction is at the heart of everything we do. That’s why we offer fast, reliable shipping across New Zealand and Australia, responsive customer support—even after hours—and an easy, secure online shopping experience. When you shop at Sportzone.co.nz, you're not just buying a product—you’re investing in quality and reliability from a company you can trust. Join the growing number of happy customers who have made SportZone their go-to destination for sports, lifestyle, and everyday essentials.
Coordonnées de contact
Auckland, Nouvelle-Zélande
- info@sportzone.co.nz
- sportzone.co.nz
4,2
Bien
86 avis
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Who would want to deal with this firm…
Who would want to deal with this firm their products are inferior they never return your emails they just ignore you I purchased a heater order number # 9470 this was faulty and over two weeks ago it arrived and did not work several emails to sports zone and no replies so I believe it is time to take then to the fair trading act to sort them out. So I would advise you not to deal with them as it is so much hassle
Neale Fairweather
4 août 2026
Avis spontané
Réponse de SportZone
Hi Neale
Thank you again for your feedback. It appears your original email may unfortunately have been missed, and we’re genuinely sorry for the frustration this caused.
We have now rectified the issue, sent a replacement item, and understand that this has been received by you. We hope everything is now resolved.
If you feel we’ve handled the matter fairly and resolved the issue, we’d really appreciate an honest update to your review based on your experience with us. Of course, we completely respect whatever feedback you feel is appropriate.
Kind regards,
Eunice C
SportZone Customer Care
Order cancelled two hours after purchase, price then doubled
Last week I purchased an Everfit 2-in-1 Walking Pad from SportZone for $250.99. I received an order confirmation email stating my order was being prepared for shipping. Around two hours later, I received a second email saying the order had been "cancelled at your request." I had made no such request and did not authorise any cancellation. When I raised this, SportZone admitted in writing that the statement was false and was not the actual reason for the cancellation.
At the same time my order was cancelled, the price of the product on their website changed from $250.99 to $549.
I emailed SportZone straight away asking why my order had been cancelled. Their website guarantees a response to every enquiry within 4 hours during customer service hours, but I did not hear back until after 6pm the following day, and only after emailing them several times. The only communication I received in the meantime was an automated marketing email asking me to leave a Google review.
When they did respond, I was given inconsistent explanations. First I was told the item was only in stock in Sydney and not Auckland, and later that it had been cancelled due to an "inventory synchronisation error" that made it unavailable in New Zealand. However, a full week later, the same product is still listed and available to purchase on their website, and the stock level has decreased from 64 to 59 units, which shows it has remained in stock and continued to sell to other customers.
I was refunded, so I am not out of pocket. But I found the whole experience misleading and poorly handled, and I have raised it with the Commerce Commission. I would encourage others to be cautious.
13 août 2026
Avis spontané
Réponse de SportZone
Hi Jenna
Unfortunately, this item was incorrectly showing as available in NZ due to an inventory synchronisation error. The cancellation wording was automated and did not accurately reflect the reason, which we subsequently clarified.
The order was fully refunded, and we apologise for the inconvenience and confusion caused.
Kind regards,
Eunice C
SportZone Customer Care
Amazing service. Great product
I had an issue with a chainsaw I purchased from SportZone and was genuinely impressed by the level of customer service I received. The team responded quickly, guided me through troubleshooting steps, and when the problem couldn't be resolved immediately, they arranged a replacement without any hassle.
What truly stood out was their generosity and commitment to customer satisfaction. After I eventually got the original chainsaw working, SportZone told me to keep both the original and the replacement unit as a goodwill gesture. That level of service is rare these days.
A special thank you to Eunice and the SportZone customer care team for their professionalism, kindness, and outstanding support. It's refreshing to deal with a business that genuinely values its customers. I wouldn't hesitate to recommend SportZone to others and will happily shop with them again.
Thank you, SportZone!
14 août 2026
Avis spontané
Réponse de SportZone
Thank you so much for taking the time to share this, Turuwhenua. We’re really pleased we could get everything sorted for you and that you were happy with the way our team handled the issue.
We always try to look after our customers properly, especially when something doesn’t go quite as planned, so your comments mean a lot to Eunice and the whole SportZone team.
Thank you again for your patience, your kind words and for choosing SportZone. We really appreciate your support and look forward to helping you again in the future.
The SportZone Team
Can’t praise Sportzone enough
Delivery service in time to Wellington from Auckland
Can’t praise this company too much
5 star service. Pleasure doing business with a reputable company for once
31 juillet 2026
Avis spontané
Réponse de SportZone
Hi Brian
Thank you so much for the kind words! We’re really pleased to hear your order arrived on time and that you had a great experience with SportZone. We truly appreciate your support and your 5-star review.
SportZone NZ
service exelent
10 août 2026
Avis spontané
Réponse de SportZone
Hi Howards
Thank you for your review! We’re really pleased to hear you received excellent service. We appreciate your support and hope to see you again at SportZone.
SportZone NZ
Great communication
Great communication, easy and clean website, fast delivery, amazing packaging. 100 percent ordering from here again
8 juillet 2026
Avis spontané
Réponse de SportZone
Hi Jesse
Thanks so much for your review. We're really pleased to hear everything went smoothly, from ordering through to delivery. We appreciate your support and look forward to helping you again next time.
Kind regards,
Eunice
SportZone Customer Care
Happy Family
Bought a tent from sportzone
Recommended courier time 3-7 days
Came in 5. Was hoping sooner
But the courier did update us daily from there Auckland warehouse daily.
The tent I was a bit suspicious at first as the low price. But the quality was unbelievable
We used in Queenstown over a weekend in the winter. Happy family
Have recommended to friends and family
Appreciate the service overall
10 juillet 2026
Avis spontané
Réponse de SportZone
Hi Steve
Thanks for taking the time to leave us a review.
We're really pleased to hear your tent arrived within the expected timeframe and that you were happy with the tracking updates. It's even better to know the quality exceeded your expectations and that it worked well for your winter trip to Queenstown.
We really appreciate you recommending SportZone to your friends and family. Thanks again for your support, and we hope you enjoy many more camping adventures.
Kind regards,
Eunice
SportZone Customer Care
I was impressed with how easy it was to…
I was impressed with how easy it was to find what I needed. The checkout process was simple, delivery was quicker than expected, and the product quality met my expectations
6 juin 2026
Avis spontané
Réponse de SportZone
Hi Bella
Thank you for your wonderful 5-star review.
We're so pleased to hear you found it easy to shop with us, enjoyed a smooth checkout experience, and that your order arrived faster than expected. It's also great to know the product met your expectations.
At SportZone NZ, we're committed to making online shopping simple by offering quality products, fast delivery throughout New Zealand, and friendly customer service.
Thank you again for choosing SportZone. We truly appreciate your support and look forward to serving you again soon.
Kind regards,
Eunice
SportZone Customer Care
Had 24inch Giantz problem I contacted Sports Zone on app thinking they would respond on app not knowing that they emailed me and it went into Scam folder They sent me a new Chainsaw Thank you
Chainsaw broke down
They sent me a new Chainsaw
Thank you very much
10 juin 2026
Avis spontané
Réponse de SportZone
Hi Taonui
Thank you for taking the time to leave us a review.
We're sorry to hear you experienced an issue with your original chainsaw, but we're pleased we were able to resolve it by sending you a replacement. We also appreciate you mentioning the email ending up in your spam folder, this can occasionally happen, so it's always worth checking there if you're waiting for a reply.
Thank you for your patience throughout the process and for giving us the opportunity to make things right. We hope you're enjoying your new chainsaw, and if you ever need any assistance in the future, our team is always here to help.
Kind regards,
The SportZone Team
Cant talk to anyone/ No Responses/Shoddy /No shipping updates
02 July - now 10 days since order placed and still nothing and zero updates, cant reach anyone, few if any responses and so we go on. Unbelievable service which is non-existent. What if there is a warranty claim or return - how will that work? I am seriously livered by this and again be very cautious when dealing with this company and be well aware. Will be posting a review on Facebook and Instagram as well now as this has long since become ridiculous.
01 July - SportZone finally responds but only as I have placed 2 reviews and a response on this forum only. This order was placed over 7 days ago, and still tracking shows my order has not left Melbourne - how can they state it's in the 3 - 7 business days' time frames? It's really bad service. Cannot speak to anyone and in a customer purchasing company as this is there should be some form of customer service portal but nothing. If you want to order through them be eyes wide open!
30th June - 24 hours later and still no responses, no updates and nothing has changed on the tracking - still shows sitting in Melbourne. WhatsApp appears to have blocked me, so I can't even ask there, and the online chat function appears to have been removed; no one responds to emails. - this order was done 7 days ago. I am seriously unimpressed and disturbed that I have paid a lot of money with zero service. If I had known this was going to be such a drag, I would never have purchased through SportZone. First and last time!
29th June - Battle to talk to anyone, little or no responses on platforms. Ordered a week ago, no one could tell me where the order was coming from and now no shipping updates for 5 days... never again.
Now, when I query it on the WhatsApp number, I get a response to say I am insane!! I am really shocked at the after-sales service. This is supposed to be a birthday gift and a happy space. The update I have remains the same for the past 5 days, stating it's still in Melbourne - I have a right to ask regarding the status and where it is but to get told I am insane just takes it to another level. I am seriously peeved now. Tried on live chat since 9 am today to get someone to help with no response.
29 juin 2026
Avis spontané
Réponse de SportZone
DELIVERED
Update – 2 July 2026
Thank you for your feedback.
We have spoken with you again today regarding your order and understand your concerns.
Your order has been dispatched and is currently in transit. Orders generally require 1 business day for processing, followed by our advertised 3–7 business day delivery timeframe. Today is the 6th business day since dispatch, so your parcel remains within the expected delivery timeframe.
Tracking updates can occasionally pause for a short period before the next courier scan is completed.
You can continue to track your parcel here:
NZ Post Tracking: https://www.nzpost.co.nz/tools/tracking
Tracking Number: CH174578995AU
We appreciate your patience and will continue to assist and monitor your shipment until it has been delivered.
SportZone Team
So far so good
So far so good - My next item is on it's way and am excited to have a good experience overall when it arrives
19 mai 2026
Avis spontané
Réponse de SportZone
Thank you for your review.
We're pleased to hear your experience has been positive so far. We hope your latest order arrives shortly and that it meets your expectations.
If there's ever anything we can assist you with, please don't hesitate to get in touch.
Thank you for choosing
SportZone
Solid purchase with no hassle
Picked up a training item from sportzone delivery came on time and the product is well built. It does it job without issuea.
3 avril 2026
Avis spontané
Réponse de SportZone
Hi Rose,
Thank you for your review. We're pleased to hear that your training item arrived on time and that you're happy with its quality and performance. It's great to know everything went smoothly and that the product is doing exactly what you need it to do.
We appreciate your support and look forward to serving you again in the future.
Kind regards,
The SportZone Team
Fantastic experience
Fantastic experience. I bought a Giselle Electric Blanket (fleecy) in King size and it was a perfect fit for our NZ King size bed. Delivery was reasonably prompt. E-mail delivery updates were good. 100% recommend SportZone.
16 avril 2026
Avis spontané
Réponse de SportZone
Hi Lisa,
Thank you for your wonderful review. We're delighted to hear that the Giselle Electric Blanket was a perfect fit for your NZ King size bed and that you were happy with the delivery updates and overall service.
Your recommendation means a lot to us, and we truly appreciate your support. We hope you stay warm and comfortable this winter.
Kind regards,
The SportZone Team
Just got my gymnastics mat from this…
Just got my gymnastics mat from this company and it arrived sooner than I expected good condition and same color as I ordered
19 avril 2026
Avis spontané
Réponse de SportZone
Hi Sodcoin,
Thank you for your review. We're pleased to hear that your gymnastics mat arrived sooner than expected and in excellent condition. It's great to know the product matched your order and met your expectations.
We appreciate your support and hope you enjoy using your new gymnastics mat.
Kind regards,
The SportZone Team
LOJA Legal
LOJA Legal, prefiro comprar em lojas mais baratas, porém tem uma promoçoes legais
19 avril 2026
Avis spontané
Réponse de SportZone
Thank you for your review.
Unfortunately, we believe this review may have been posted in error, as it is written in a different language and does not appear to relate to SportZone NZ.
If this review was intended for another business, we kindly ask that it be reviewed or removed.
Thank you.
SportZone NZ
Great experience from start to finish
Website was easy to use, order came quickly and the product is durable and well made.
8 avril 2026
Avis spontané
Réponse de SportZone
Hi John,
Thank you for taking the time to leave a review. We're delighted to hear you had a great experience from start to finish and found our website easy to use. It's also fantastic to know that your order arrived quickly and that you're happy with the quality and durability of your product.
We truly appreciate your support and look forward to serving you again.
Kind regards,
The SportZone Team
Réponse de SportZone
Hi David,
Thank you for your review. We're pleased to hear that you were happy with the quality of your product and that your order arrived on time. Your feedback is greatly appreciated, and we look forward to serving you again in the future.
Kind regards,
The SportZone Team
I ordered some outdoor gear and the…
I ordered some outdoor gear and the whole process was straightforward. The item feels well made and matches the description on the website. Setup was simple and it’s been working great so far. Overall a really positive experience.
11 mars 2026
Réponse de SportZone
Hi Zayden
Thank you for your great feedback — we really appreciate you taking the time to share your experience.
We’re pleased to hear the process was straightforward and that the product met your expectations in both quality and ease of setup. It’s great to know everything is working well for you.
Thanks again for your support.
Kind regards,
The SportZone Team
WATER PUMP MODULES MISSING
I ordered 2 x pumps with control module to have automatic on / off and to control the pressure. I received 2 x pumps that do NOT have the control module so are useless to me.
Both these pumps were shipped from Australia.
I am awaiting a response but nothing so far.
Not happy at all
After a while I heard from Sportzone and the 2 modules were shipped separately and NZ Post delivered them to somebody else. Between Sportzone & myself eventually the modules were delivered a week later. All up and running now and very happy.
11 mars 2026
Avis spontané
Réponse de SportZone
Hi Simon
Thank you for bringing this to our attention, and we’re very sorry for the confusion caused.
The pumps and the control modules are shipped in separate parcels to reduce the risk of damage during transit. As a result, the order is sent in four individual boxes (two pumps and two control units). We have now checked this for you, and all parcels have been delivered and confirmed with you directly.
We completely understand how this would have been frustrating when the first items arrived without the controllers, and we sincerely apologise for the misunderstanding. If there is anything further you would like us to clarify or assist with, please feel free to contact us — we’re always happy to help.
Kind regards,
SportZone Team
Great quality and smooth experience
Order some training gear from sportzone and everything arrived in perfect condition. Quality feels solid and the sizing was accurate.
4 mars 2026
Réponse de SportZone
Thank you for your feedback — we’re really pleased to hear everything arrived in perfect condition and that you’re happy with the quality and sizing.
We appreciate your support and are glad you had a smooth experience with us.
Kind regards,
The SportZone Team
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