Spotler Avis 

Spotler is a solid, feature-rich email marketing tool that offers a variety of useful capabilities. The standout aspect is the dedicated and caring support team, especially our account manager Natalie, who has been fantastic. While the product itself is advanced and powerful, the onboarding process, at least when we used it over two years ago, felt a bit overwhelming. There's a lot to learn, and the onboarding could be more streamlined. Nonetheless, it's a reliable platform with excellent customer care.

Poor on every level. The move to Spotler from Pure360 was a disaster and took months to complete despite their assurances it would be a seamless migration. The support since then has been a total waste of time. I've contacted them multiple times about the issues with their software, despite this I have simply been ignored or fobbed off, and this has caused serious problems and delays in sending anything out. I would not advise anyone to use this company. If you're looking for professional software, this is not the company to choose.

Spotler is a great b2b marketing tool. We started with just email marketing, but we’ve been adding extra Spotler products and services over the years including their brilliant CRM, we would highly recommend Spotler to anyone looking for a full marketing (automation) suite. Our account manager Lauren is great, always on hand to help on how we could best utilise the Spotler suite of products. My colleagues are loving Spotler and are ever increasingly utilising the new CRM, we’re adding more and more automations that save time and make our operations and marketing much more professional each day! Spotler products are really easy to use and the support team brilliant to work with (very receptive to our ideas and quick to make changes and/or suggest solutions to our problems). Every member of the Spotler team has been brilliant over the years … but we’d like to also give a special mention to Elliott as well as he’s also been amazing!

This company used to be good and I used them for several years when they were called Communigator but then Spotler bought them and things went rapidly down hill. We had a series of customer service issues which were handled poorly with no one appearing to listen to our concerns from the support team right up to the Managing Director. I gave notice a year ago but the contract had just rolled over and they would not release us and forced us to use their platform (and pay) for a further ten months - until June.

Then to try and save our payment (£2500 a month) they suggested we move from the old Communigator platform to their main company software MailPro. In fact they are pushing all customers to do this I believe. We decided to give them another chance, but it has been an utter disaster.

They promised we would be able to use MailPro by June but even now (Sept) it's not properly ready. I advised on mutliple occasions that I would not pay to use them while we waited for Mail Pro to be developed. One reason was because we did not want to commit to a contract without knowing the service was build (rightly suspecting we would be let down). The other reason was that we had purchased 50 million emails in the previous year and not used them all (14 million left) - so near 30% of what we'd paid for. They claimed these 'could not be carried over' (they have done this in previous years so that was a lie) and they demanded a 'platform charge' equal to what we paid for the previous year - even though we had the 14 million emails left (equivalent to four months use) and obviously would not need the same number as the previous year. We stood firm and in the end they agreed to our continued use of the platform recognising that this was only needed because they had not delivered the new one on time.

Now, however, things are even worse. Relations have broken down completely for various reasons and we have completely ceased using them. The, tonight they sent me a collection of five invoices covering June up to October (it's now only Sept and we are not using it so why up to October?) - and this is for a service we said from the start we would not pay for. So despite agreeing to the continued use at no charge they are now trying to charge. They have no contract with us now and they could have turned the access off at any time if they had an issue with our using it - but as I said, they agreed this because they were trying to get us to use their other platform. Once that fell through, they renaged. It's shere malice and greed.

This is obviously the worst kind of cheap shot - they know our contract ended a in June. They had ten months notice. They maintained the old service when we told them we would not pay until the replacement was online. And they know that they were paid for 14 million emails that were not used last year as well. Incredible threatening and bullying behaviour. Poor service, unrerasonable business conditions and a condescending attitude to customers. I can't describe how bad the experience has been. Do not use this company, you will be over-charged, receive bad service and generally be pressured and abused as they know it's hard to move to other providers.

In summary, their shocking behaviour left us no choice but to leave which is a massive hassle - and now they are trying to intimidate us to demand even more money out of us despite 10 months notice, the suplus payment from last year for 14 million emails and the failure to deliver the MailPro platform since June!

Our account manager Kristian has been great contact for support during our time with Pure360. Kristian is always super helpful, responds quickly and will always do his best to support any issues we are experiencing.

We recently embarked upon the journey of migrating from Pure360 to SendPro and received excellent support throughout, mainly from our Account Manager, Kristian, who is second to none. A week from go-live we have seen no issues with SendPro and look forward to utilising its features. Thanks again, Kristian.

I cannot praise the people at Spotler highly enough. I have been given so much support and it's clear the team cares about what they do and the people using their service. I also really like the new Mail+ ESP which is going to make my work life happier! Special thanks to Chloe, Georgia, Alec, Ben, and Melissa who have been so patient, kind, and supportive during this process.

Great service with a very supportive staff - no matter which level! We are enjoying this tool for automation of our marketing content, any question the team is always available for you. Assistance in development of tools and feedback on this is taken very seriously which is helping us along in our journey.

We use Spotler for all of our customer communications. Our account manager Jordan is always on hand to help with any queries, even though he is fairly new to Spotler.

Working with our account manager Lauren Morgan and the wider team at Spotler has been a positive experience. They are good at keeping in touch and making sure we are always informed on the latest news about their product and services. They are also quick to respond to our queries and have been really flexible to meet with our needs.

They have a great team that are friendly, knowlegeable and happy to help. I really like their real time chat support, who are doing a fantastic job.

The reason for 4 and not 5 stars is because Spotler could have some additional features and a more user friendly interface, in my opinion.

Overall I would recommend.

Over recent months our business has been scoping out the migration from Pure360 to Spotler. Our Account Manager, Alisha Ralph-Pedrick has been incredibly helpful and supportive in this process. This has enabled us to fully explore the solution to ensure that it fully meets our business needs.

My experience with Spotler has been very positive. The team are very helpful and efficient, and handle all queries in a timely, professional and friendly manner. Communications are clear and regular, and the mail+ platform seems user friendly with a lot of support resources available.

Lauren Morgan has been extremely assured, attentive and helpful for our organisation in transitioning from Pure360 to Spotler and ensuring we are able to deliver our communications successfully throughout our contract.

Ellen has aways supported us in getting the most out of the system. Good advice and support from an account management perspective, and the online support team have always been brilliant.

Good account manager, prompt at responding, and pleasant to liaise with.

After using Pure 360 for quite a long time, we recently moved over to Spotler and the service we've received has been excellent.

Their staff have helped us diagnose IT issues during set up, their customer service has been both quick and helpful, and we're now moving into our second year with Spotler after renewing our contract.

Lauren Morgan has been spot on with our needs as a business, including making some necessary adjustments to our contract between year one and two based on our estimated volumes.

Great work, would recommend for sure!

We had a rocky start joining Pure360, however Kristian joined our account and stabled the ship. We are migrating away, but I can confidently say we found our feet in the platform the past few years with Kristian's help and understanding!

Recently bought additional services to help us mobilise a quick sign up option, can't thank Tom enough for his support (and patience) in getting it live quickly under pressure. I love that Spotler can deliver a host of digital apps that meet my evolving needs, all under one contract and platform.

We have used Spotler/Pure360) for a number of years and our Account Manager Liv is always on hand when we have any questions or queries and is currently switching us over to the new Spotler+ platform.