Saw this service and based on the Trustpilot reviews, I booked and paid for a collection. NOTHING happened - my drycleaning was not collected when booked or the day after. So I called Spotlex and no... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
As a first-time user of this service I wasn’t sure what to expect...but it exceeded my expectations in every way....prompt on-time pickup, delivery at the agreed time, but most of all beautifully iron... Voir plus
L'entreprise a répondu
Great service! Collection and delivery was quick easy and efficient, I appreciate the time and care taken to clean my clothes, my coat which I got dry cleaned by spotlex came back clean, no creases an... Voir plus
First time order with Spotlex: it was seamless from the beginning to end. Great communication, good quality dry cleaning, and no delays. I would highly recommend. They mentioned they’re launching an a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We are a leading professional on – demand laundry and dry-cleaning services, besides we also offer alterations and commercial services. We collect, clean and deliver to your door in less than 48 hours, our London based service is available within London boroughs and other major surrounding towns. If your suit needs to be cleaned in a particular way, or your dress has specific care instructions, you can rely on us for quality and care. Our dry-cleaning experts handle everything from daily work attire to delicate fabrics/fragile garments. Simply let us know your preferences when placing an order. We provide high-quality services, through our trusted partner network. Our work is even backed by a definitive quality guarantee. Our flexible collection and drop off schedules prevent customers from dealing with restrictive opening times. Our App and Online orders can be placed 24/7 with free collection and delivery. If you still have questions or concerns, do not hesitate to get in touch via email. We love to receive feedback, questions and ideas as we want to keep improving and meeting your needs.
Coordonnées de contact
London, Royaume-Uni
- 02071125196
- info@spotlex.co.uk
- spotlex.co.uk
No collection, no response, no refund
Saw this service and based on the Trustpilot reviews, I booked and paid for a collection. NOTHING happened - my drycleaning was not collected when booked or the day after. So I called Spotlex and nobody answered so I emailed them and have had no response. It has now been 10 days since the original booking I have heard nothing - are they still operating?
UPDATE: So three months after my review Spotlex decide to reply (below), claim extenuating factors, claim that they contacted me and issued a refund. However they DID NONE of these things so it's all performative to soften an accurate review. Who knows what is going on with this company but give them a wide berth.
26 août 2024
Avis spontané
Réponse de Spotlex
Dear Customer,
We're truly sorry for the confusion and inconvenience regarding your order. Due to ongoing overhauling of our software and system of operation to ensure a quality service delivery, our services were disrupted, which unfortunately affected your pickup.
We can confirm that the issue was dealt in a timely manner, and management had contacted you and issued a full refund back to your account.
We truly value the time you took to share your feedback, and we look forward to serving you with a better experience.
Best regards,
Spotlex help Team
Fantastic
These people are fantastic. I have had issues with laundry services in the past and I am so glad I finally found a reliable, friendly company to work with. It's great to have one less job to worry about, and these are people you can trust to handle it for you. Can't recommend highly enough.
10 février 2023
Avis spontané
Excellent service
20 novembre 2021
Super efficient and good value for…
Super efficient and good value for money. Picked up my shirt on a Friday evening (the day I ordered) and brought them back on Sunday evening
15 novembre 2021
The service here is fantastic.
8 novembre 2021
Avis spontané
Would recommend
Amazing service! Clothes were collected and delivered promptly. Good communication and clean was great.
27 octobre 2021
Good service
3 octobre 2021
Quick service and all according to plan
2 septembre 2021
Excellent as always!!
19 juillet 2021
Réponse de Spotlex
Dear John,
Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,
Our aim is to make sure our customers are satisfied and we have provided the best service possible.
Looking forward to hearing from you again.
Kind regards
Spotlex Help Team
Efficient service
Very happy with the service provided by Spotlex. This is the first time I have used them and I will certainly do so again. Very useful to be able to get a large, bulky item laundered (it won't fit in my domestic washing machine). From pick-up to return was less than 36 hours. Highly recommended.
1 février 2021
Réponse de Spotlex
Dear Tracy,
Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,
Our aim is to make sure our customers are satisfied and we have provided the best service possible.
Looking forward to hearing from you again.
Kind regards
Spotlex Help Team
Great service
Great service! Collection and delivery was quick easy and efficient, I appreciate the time and care taken to clean my clothes, my coat which I got dry cleaned by spotlex came back clean, no creases and best of all smells great will be using this service again in the future thank you for such a great service!
28 novembre 2020
Avis spontané
Brilliant service!
Brilliant service! My pleated dress came back sparkling clean - the white had yellowed, and it is now bright white again, and pleats still perfect too. Very happy! Would recommend.
1 novembre 2020
Avis spontané
Réponse de Spotlex
Dear Sarah,
Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,
Our aim is to make sure our customers are satisfied and we have provided the best service possible.
Looking forward to hearing from you again.
Kind regards
Spotlex Help Team
What a wonderful service picked up and…
What a wonderful service picked up and delivered back I give them 5 stars and would recommend to anyone
Liz Dartford
28 août 2020
Avis spontané
Réponse de Spotlex
Dear Elizabeth,
Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,
Our aim is to make sure our customers are satisfied and we have provided the best service possible.
Looking forward to hearing from you again.
Kind regards
Spotlex Help Team
I don’t like ironing...
As a first-time user of this service I wasn’t sure what to expect...but it exceeded my expectations in every way....prompt on-time pickup, delivery at the agreed time, but most of all beautifully ironed bed linen. Happy days...I’ll definitely be using this company again!
24 juillet 2020
Avis spontané
Réponse de Spotlex
Dear Victoria,
Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,
Our aim is to make sure our customers are satisfied and we have provided the best service possible.
Looking forward to hearing from you again.
Kind regards
Spotlex Help Team
5 star service - 5 star experience
Have been using them for 2 years now - consistently excellent service, never let me down and even looking after special requests!
1 juin 2020
Avis spontané
Réponse de Spotlex
Dear Markus,
Thank you for the amazing feedback, We are thrilled to hear you enjoyed using our service,
Our aim is to make sure our customers are satisfied and we have provided the best service possible.
Looking forward to hearing from you again.
Kind regards
Spotlex Help Team
First time order with Spotlex - great experience
First time order with Spotlex: it was seamless from the beginning to end. Great communication, good quality dry cleaning, and no delays. I would highly recommend. They mentioned they’re launching an app soon as well.
19 mai 2020
Avis spontané
Réponse de Spotlex
Dear D M,
Thank you for the amazing feedback, We are happy to hear you enjoyed our service, Our goal is to always provide outstanding service to our customers.
Looking forward to hearing from you again.
Kind regards
Spotlex Help Team
Fantastic service
Fantastic service. Collected on time and returned a day early! What more could you ask for. This is now the only laundry service that I will use. Brilliant!
Efosa.
1 mai 2020
Avis spontané
Their deliverables are excellent and…
Their deliverables are excellent and top-notch. Highly recommended.
30 avril 2020
Avis spontané
The best place to do Laundry in London
The best place to do Laundry in London. All my clothes were in perfect condition super clean.
30 avril 2020
Avis spontané
Flexible company and fast good service
Flexible company and fast good service, I am happy such a website exist.
30 avril 2020
Avis spontané
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