SpotOn Avis 599

Ivan Monroy, is s very pleasant to work with. Very knowledgeable of his product, enjoy working with him when I need help to understand any particular program that I'm having difficulty with. Goes, above and beyond to make sure that you're well taken care of. An extreme asset to the company.
Rocky

Ivan Monroy has been an indispensable partner in managing our multi-location operations. He expertly streamlined the syncing across all our accounts, allowing us to manage menus and reporting from a single point of truth with ease. The multi-platform software is incredibly robust and intuitive, handling high-volume traffic without a hitch. Coupled with SpotOn's reliable 24/7 customer support, Ivan has provided us with a scalable solution that gives us total peace of mind across every location.

Ivan Monroy has completely transformed our digital infrastructure. He seamlessly integrated SpotOn’s Online Ordering and Loyalty Program, which has significantly boosted our repeat business. By implementing both Kiosk solutions and a Kitchen Display System (KDS), he’s helped us reduce wait times and eliminate communication errors between the counter and the line. Ivan’s ability to sync these tools into one cohesive ecosystem has made our daily operations more efficient and profitable.

Working with Spot On is easy and the representatives are always accessible. Spot On has competitive pricing and the reports are easy to navigate and read the data. They've also been very helpful with back of the house assistance.

Jonathan went above and beyond for our brand's structure on our back of house and was super responsive at all times.

This Company is Disgusting. False promises, constantly cancelling my on line door dash orders, turning off my online ordering with their broken "goto app". No one and I mean NO ONE knows what their doing in any department. Hand off after hand off, if you want head aches purchase SPOT ON because they are anything but spot on... Toast smokes their ass and if I were a bigger business and could afford it I would go back to Toast... this company is absolutely 💯 % SHIT, having to call in weekly because it keeps having problems... I should have went with clover instead....

Ivan Monroy gave us excellent customer service through out the whole process. He was professional and prompt with all the demands and services that arose with a great attitude.

Ivan monroy is an exceptional Customer Success Partner who truly understands the restaurant grind He didn't just set up our SpotOn POS;he optimized it for our specific workflow and remains incredibly proactive in helping us grow.His expertise and responsiveness make him an invaluable asset to our business operations sincerely R Cermeno

I can't say enough positive things about Chris. He is always responsive, knowledgeable (if he doesn't know it, he finds out), super friendly, and willing to go above and beyond for our organizations. I also work for another company that uses a competitors POS and having a dedicated support person is a game changer - please don't change your structure. Very happy that Chris is ours!

I’ve been really happy with my SpotOn collar so far. Setup was smooth, and everything worked exactly as expected right out of the box.

A couple weeks in, I did run into a small issue where the collar didn’t light up while charging. I reached out to SpotOn customer service, and they helped me troubleshoot and fix it within minutes. Super quick, no hassle.

Everything is working perfectly again, and it’s been reliable ever since. Great product backed by responsive support — which honestly makes all the difference.

Ivan Monroy has been a vital partner in streamlining our seafood restaurant's operations. He perfectly balanced our needs, ensuring the Back of House (BOH) receives clear, accurate tickets for complex orders while keeping the Front of House (FOH) interface fast and user-friendly for our servers. His hands-on approach and deep knowledge of the SpotOn platform have made our high-volume service run smoother than ever.

Ivan Monrroy is one of the people on the SpotOn team who truly knows how to solve any problem. He was the only person able to resolve an issue I had been dealing with for months, but thanks to him, everything seems to be resolved as of today.

My experience since the beginning has been terrible across the board. It feels like it's their first day every day. There's no communication or follow through. I had to literally ask for links and info for things that should have been intuitively sent. Support is basically non existent. Since implementation of the POS stations, I spend hours every week fixing issues. As for reporting. They call it "robust" . I can definitely confirm it is cluttered, illogical, overly bloated in uselessness yet completely lacking basic information necessary for accounting at any level. I'm honestly shocked they haven't been shut down yet for generally being bad at everything.

Ivan has been a tremendous help and truly represents SpotOn Support at its best. Whenever I have questions, he promptly calls me back and resolves my issues efficiently. He consistently provides excellent service and support. I sincerely hope you keep him on your team for a long time.

We have had Spot On for a little over a month now and we absolutely love it. Yes there is bugs to fix like any other POS system but they are able to fix it pretty quickly and efficiently. They will follow up to make sure the issue is fixed as well. Ivan Monroy and Enrique are the best. I would highly recommend switching over!

We have used Spoton for a year and they have the best support in my experience with POS's. They try to actually help and if they can't for some reason I have a rep, Krystle and she will help get it resolved. This is refreshing coming from Toast where there is NO support at all.

Working with Ivan Monroy has been a game-changer for our operations. As a Customer Success Partner, he doesn't just "support" the software; he truly understands the high-pressure environment of the restaurant industry. He was instrumental in tailoring our SpotOn POS setup to match our specific workflow, ensuring a seamless transition for our staff.
Ivan is incredibly responsive, proactive, and consistently goes above and beyond to ensure we are leveraging every feature to maximize our efficiency

Ivan Monroy is an exceptional Customer Success Partner at SpotOn. His deep knowledge of the restaurant POS landscape helped us optimize our operations and streamline our workflow. Ivan is proactive, highly responsive, and truly dedicated to our business growth. I highly recommend him to any restaurateur looking for top-tier support.

Chris was very helpful and ciommunicated well. A+!

Amanda made it great. She takes the time to listen. That is rare these days. We have been a customer for several years and Spoton always makes the situation right. Its rare that a business strives to do the "right thing" for a customer no matter what!