Shipping takes a little while, I do not like to have to pay extra fee for returns when ordering online but their shoes are awesome
L'entreprise a répondu
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Lisez les avis des autres
I have 6 pairs of Le Artiste shoes and sandals. I especially love the jeweled heels and velcro strap. because it's easier for me to put the shoes on and look fashionable. Additionally, the design work... Voir plus
L'entreprise a répondu
I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collecti... Voir plus
L'entreprise a répondu
In an age of poor customer service and subpar products, I am so glad to have come across Spring Step Shoes. I love the details, styles, and the comfort aspect. It is also refreshing that they have g... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
The ultimate in comfort and fashion. Spring Step Shoes carries a multi-generational family legacy of providing fine craftsmanship and unparalleled European comfort shoes, boots, sandals and more for both women and men. Beautifully made shoes to cover all kinds of feet. Women, Men, Orthopedic, comfortable, with a wide range of wedges, sandals, boots, and more. Enjoy comfort with every step. Free Shipping and Easy Returns.
Coordonnées de contact
West McNab Road 1001, 33069, Pompano Beach, Etats-Unis
- 1-877-444-6703
- service@springstepshoes.com
- springstepshoes.com
4,6
Excellent
435 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Happy feet
I love the beauty and comfort of this company's shoes. I recently had to return a pair of shoes and they were quick to handle, and help, with my return. I will continue to shop spring step shoes. I always get compliments.
22 octobre 2025
Réponse de Spring Step Shoes
Hello Candice,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Beautifully crafted.
I absolutely love Spring Step Shoes — their footwear is beautifully crafted for every season: spring, summer, fall, and winter. Every pair is incredibly comfortable and stylish. The L’Artiste collection is my favorite! A helpful tip: check the description for sizing details, since some styles run small. I always get so many compliments when I wear them!
22 octobre 2025
Réponse de Spring Step Shoes
Hello Beth,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Like them very much
Like them very much, tho the right shoe is slightly shorter, not much but a bit.
22 octobre 2025
Réponse de Spring Step Shoes
Hello Tracy,
Thank you for your 4 Star review!
Your feedback is greatly appreciated and we're pleased that you are enjoying your shoes. 😊
If there is anything else that we can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Boots
The boots I ordered and received were so very pretty however they hurt my feet something awful
22 octobre 2025
Réponse de Spring Step Shoes
Hi Cynthia,
Thank you for taking the time to leave a review regarding your recent experience with us. We noticed that you rated your interaction with a 2-star review, and we're truly sorry that we did not meet or exceed your expectations.
If you have any feedback on how we could have better served you, we would greatly appreciate it. Your insights are invaluable as we strive to improve and provide the best possible experience for all our customers.
Please feel free to reply directly to this email or reach out if there’s anything else we can do to assist you.
Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.
Spring Step is all that and more!
My orders were delivered when promised, the shoes fit properly, are comfortable and beautiful. I cannot ask for more!
22 octobre 2025
Réponse de Spring Step Shoes
Hello,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I did not get the shoes yet
I did not get the shoes yet! You people shouldn't be heckling me until I receive the shoes!
22 octobre 2025
Réponse de Spring Step Shoes
Hi Chris,
Thank you for taking the time to share your feedback. We’re very sorry that you received a review request before your order arrived.
Your comments have been shared with our team so we can work to improve the timing of our review requests.
We appreciate your patience, and we hope you’ll enjoy your shoes once they arrive.
Best regards,
Yve
Customer Care Team
Fitting
My wife ordered some shoes for a wedding, and unfortunately they didn’t fit. She’ll be back. She has several pairs and loves them.
14 octobre 2025
Réponse de Spring Step Shoes
Hello Thomas,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Both pairs of shoes I ordered are…
Both pairs of shoes I ordered are perfect. They were shipped and delivered quickly.
22 octobre 2025
Réponse de Spring Step Shoes
Hello Cheryl,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
This shoes are beautiful and very…
This shoes are beautiful and very comfortable. I really like them!!
22 octobre 2025
Réponse de Spring Step Shoes
Hello Mike,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
I will be sending them back. I'm very disappointed.
I will be sending both pair back. They were narrow and the material very stiff.
15 octobre 2025
Réponse de Spring Step Shoes
Hi Shirley,
Thank you for taking the time to share your recent experience with us.
We’re truly sorry to hear that the shoes didn’t meet your expectations in comfort and fit. We understand how important it is for your shoes to feel just right, and we regret that this wasn’t the case.
We sincerely appreciate your feedback, as it helps us improve both our products and service. We hope to have the opportunity to serve you better in the future.
Best Regards,
Yve
Customer Care Team
I love the shoes
I love the shoes, they look very classy. They are very comfortable and will go with just about everything I wear.
16 octobre 2025
Réponse de Spring Step Shoes
Hello Jane,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
My Spring Step order
My Spring Step order
I received my boots very quickly after o sent my order. They are very stylish and true to size. My experience with the company has been excellent.
22 octobre 2025
Réponse de Spring Step Shoes
Hello Nancy,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Good quality shoes & boots designed…
Good quality shoes & boots designed beautifully and different.
21 octobre 2025
Réponse de Spring Step Shoes
Hello Cindy,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
THE COMFORT YOU WONT ANYWHERE BUT SPRING STEP SHOES.
I LOVE THE SHOES AND ALWAYS LOVE SPRINGSTEP SHOES FOR MY COMFORT. HOWEVER I MUST INFORM YOU OF A MISTAKE, THEY SENT ME TWO PAIR OF THE SAME SHOE. SO TO BE HONEST, I WILL SEND YOU THE EXTRA PAIR THAT I DON'T THINK WAS PAID FOR.PLEASE CHECK TO SEE IF I HAVE BEEN CHARGED FOR THE SECOND PAIR. I WANT TO RETURN THE UNPAID PAIR OF SHOES. I WANT TO BE HONEST IN THE PROCESS. GOD BLESS
21 octobre 2025
Réponse de Spring Step Shoes
Hi Janice,
Thank you so much for your kind words and for being a valued Spring Step Shoes customer! We truly appreciate your honesty and want to help get this sorted out for you.
Please contact our Customer Care Team Monday–Friday, 9 a.m.–6 p.m. EST, at 1-877-444-6703 or email service@springstepshoes.com
so we can look into this and assist you further.
— The Spring Step Shoes Team
I purchased three pair of shoes
I purchased three pair of shoes. Unfortunately I had to return them. The store located in Jackson NJ took them back. The clerk was unable to print me my return charge credit and would not give me back my original receipt. I had her sign the original receipt with her name and date of return, and then take a picture so I would have proof of the return.
20 octobre 2025
Réponse de Spring Step Shoes
Hi Phyllis,
Thank you for taking the time to leave a review regarding your recent experience with us. We’re truly sorry that we did not meet or exceed your expectations.
We appreciate you sharing the details about your return at our Jackson, NJ location. I understand how frustrating it must have been not to receive a printed return confirmation or have your original receipt returned.
Please rest assured that we’ve shared your feedback with the store management team so they can address this and ensure a smoother process for future visits.
Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.
Best Regards,
Yve
Customer Care Team
Simple Ordering experience for great looking shoes
It was easy to order,my order came sooner than anticipated, & the shoes are adorable. They are extremely comfortable & very well made.
21 octobre 2025
Réponse de Spring Step Shoes
Hello Lillian,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
Shoes came quickly and are great
Shoes came quickly and are great. My fiance loves the shoes i bought her. They are pretty and good quality.
14 octobre 2025
Réponse de Spring Step Shoes
Hello Alexander,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
The boots that I ordered looked like…
The boots that I ordered looked like they may fit a wide calf. There is very little stretch in the portion that I thought may work for a wider calf. That stretchy portion barely moves. Returning them.
21 octobre 2025
Réponse de Spring Step Shoes
Hi Debra,
Thank you for taking the time to leave a review regarding your recent experience with us. We noticed that you rated your interaction with a 3-star review, and we're truly sorry that we did not meet or exceed your expectations.
If you have any feedback on how we could have better served you, we would greatly appreciate it. Your insights are invaluable as we strive to improve and provide the best possible experience for all our customers.
Please feel free to reply directly to this email or reach out if there’s anything else we can do to assist you.
Thank you again for sharing your feedback, and we hope to have the opportunity to better serve you in the future.
Happy Spring Step Customer
I was very pleased with 2 out of the 3 items I ordered. I love the quality and comfort of the shoes and slippers. The third pair of shoes just weren’t the right fit for me. Returning the unwanted item was a breeze.
21 octobre 2025
Réponse de Spring Step Shoes
Hello JG,
Thank you for your 5 Star review!
Your feedback is greatly appreciated and I'm pleased to read that you are enjoying your shoes.
If there is anything else that I can assist you with, please do not hesitate to reach out.
Have a wonderful day!
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