Starbucks Avis 

I was at Newton Aycliffe Starbucks. Ordered some pistachio scrolls. The lovely barista named Jess came out to let us know there were unfortunately none left but offered something similar which we accepted. She then came out with our drinks and FOUND SOME PISTACHIO SCROLLS. She was so kind and genuinely made our day and I cannot express what a slay she was that day. Thank you Jess you are an asset to the company x

I have just been to starbucks at luton retail park , i ordered a coffee and visited the toilet , the state of the gents was unusable with defication etc , i went to tge ladies which eas not much better , i let a staff member know and promptly dumped the coffee I purchased , i am sitting outside in view of the toilets from the carpark and no staff member has looked at the toilets never mind sort them out 20 minutes later

This store is a disgrace

Starbucks A303. Coffee good BUT experience totally spoiled and not at all relaxing mid journey as the inside stank. Stale wash cloth smell in main area, next room stank from the loos. Didn't clear at all while we sat there. As we left saw online that other reviewers had mentioned this. Please management sort this out. It really shouldn't be so smelly and we won't be recommending others stop here to break their journey. Brightside is so near there is no point sitting in a stinky 1970s style dirty Starbucks when there is a cleaner alternative close by.

Whole place was filthy from the bins to the floors. Old cups left on tables with no effort or desire to be cleaned or cleared away by the un busy female staff. The gents toilets were horrific

Gone down hill. Matcha is disgusting. Costa 100% better!

Visited starbucks today, ordered a flat white and a raspberry sponge cake cost me 4.50 for the small cube cake sponge with bit jam and coconut I could have gone to any supermarket and bought a slab cake at probably half the price . How can these coffee retailers charge this amount.

I contacted customer services over a week ago. The response says we will get back to you but still nothing and I’ve chased it up but still no reply.
I went in again yesterday and exactly the same. Students grabbed the tables, drinks under par and still no response from Customer services.
I get that it’s exam time but students are taking three tables to push them together yet only purchasing one drink. They then sit there for hours without purchasing anything else.
I have a disability and had to sit on a chair, with no table to rest my cup on, as the place was full of students all with laptops huddled together. 10 out of 13 tables had no drinks or food and even sat with their drink bottles on their tables whilst studying. 13 out of 17 tables were taken by students who sit for hours with friends studying.
My drink was definitely not as full as usual and had so much more froth on top plus it was luke warm.
The toilets…. Are they ever checked !!

In the news today it states a well known coffee establishment, not Starbucks, is not allowing students to study there without an adult buying drinks etc.
Starbucks is just going downhill for all the above reasons. They are so slow with orders so a queue often builds up. It’s certainly not for people to sit in as the students have been allowed to take over nearly all tables without buying anything so no space.
Anyway thanks for your reply Starbucks, NOT. If you’ve no intention of responding then don’t bother having an online form and generic email stating you’ll get back to me.
Awful service.

Update today is the 26/5/26 and I’m still waiting fir them to respond!

So I called in to Starbucks on the Hereford Road Shrewsbury store number 24413 as I would like a drink and something to eat. I saw that lady at the counter eventually have to wait in a few minutes which wasn’t a problem and I ordered a ham and cheese toastie a Matcha and a pack of crisps. This come over quite promptly however the toasted cheese sandwich was not cutting in half and they gave me a very flimsy wooden knife which when I went to use snapped so I took it back to the counter and asked him to cut it they said they weren’t allowed to cut it and they had no knives except for the wooden ones. I asked them how I was expected to eat it without cutting it in half and they looked at me blankly. I asked them for a refund which they finally did and the lady that gave me the refund clearly was annoyed because she could hardly smile or even say thank you disgraceful I’ve been a customer of Starbucks for many years however seeing your latest policy about pets and dogs because you’re going to the Hello 😊 meat policy I think it’s time to leave looking at your reviews. They are appalling and you ought to be taking note of it. I’m trying to do something about it.

Went to Starbucks bury st edmunds, ordered a cappuccino and black coffee to take out. Friend realised half way through her cappuccino that it was just milk, took it back got another one. Sat inside to Finish our drinks, popped the lid off my black coffee near the end to discover it had milk in it, had my name and black coffee written on it! Wondered why it tasted odd. 🤔 Luckily I'm not lactose intolerant! Tip... check your take outs before leaving. Not going back.

Visited Starbucks Glencoe Rd Hayes yesterday and although I was first in the queue the lady decided to ignore me and serve the person of the same ethnicity, as her, behind me. When I asked why she said " I did not see you ", so there I am stood in front of the person she served before me at 189 cm and 109 kgs and she could not see me. When I pointed out that I was not impressed with that and said I will probably not return her reply was " Fine ". As I waited to get my Latte she went and spoke to the Barrista who then made the weakest Latte I have ever had. So be warned that if you do not like being disrespected for you ethnicity and served C**P coffee then avoid Starbucks. I will go to Costa instead.

Livingston - No chat no feeling that I’m even a customer.

OMG it takes longer to get served and made a coffee than it takes to drink the thing…Don’t deserve the cost it is now days!

I would just like to praise the manager Peter and staff at Starbucks Barrowbrook. I found the staff to be pleasant and attentive to all customers needs on observation. They worked hard and worked well as a team which is refreshing to see after previous visits which disappointed me with a different manager.
The staff appeared happy which helped me relax during my visit.
Well done team Barrowbrook. May it continue to restore my faith in this branch.
Thanks, Nicky

20 cakes in the fresh cabinet, but not one vegan/dairy free - 4 types of non-dairy milk though...
I buy a cake in Tesco and take it with me!

Starbucks ely Cardiff, coffee was ok but the time it took to make it was ridiculous, toasted tea cake tasted stale, staff had an i dont care attitude, will not be going back to them.

They need to make a wallnut whip suprised for latteee

Just had an unpleasent visit at starbucks grayhound chester, my server had a rarther negetive demeanor attitude when i made remarked of my order as he served my coffee i asked about the pup cup i ordered he replied with a shrug of his shoulders stating Yes in a minute. To be greeted with that off tone in his voice quite frankly didn't bode well with me as believe me i'm usualy a calm person having worked in hospitality all of my working life. Was not happy today. I am a regular visitior to this cafe but perhaps ill now change my coffee suplier.

Today my daughter and I visited the Starbucks branch near Colchester Institute, and unfortunately the customer service was extremely disappointing.

We ordered two baby chinos, something we regularly get alongside other drinks we purchase from Starbucks. From the moment we approached the counter, both members of staff at the front appeared cold and unwelcoming. One staff member in particular responded quite rudely when I asked about the price of bottles, simply saying, “At the bottom,” in a dismissive tone.

What shocked me most, however, was the baby chinos we were given. The cups were almost completely empty, filled almost entirely with froth and barely any milk underneath. When I politely pointed out that the cups seemed empty, I was told, “Well, they’re baby chinos. That’s what they are.”

I understand baby chinos are complimentary, but that should not mean customers are made to feel like a nuisance for asking for them. If staff are unhappy serving them because they are free, then perhaps Starbucks should reconsider offering them altogether. Customers should still be treated respectfully regardless of what they order.

In the end, the drinks were undrinkable and went straight in the bin. We left feeling unwelcome and undervalued, which is disappointing as this is not the standard I expect from Starbucks.

Manager at Starbucks A46/A70great service amazing drinks was really clean, very welcoming service thank you

Stratford London Westfield manager should be immediately fired due to selling old bakery

If I could rate it 0 stars I would but I can't!! Whoever was working on the 30/04/2026 16:15 they have horrendous manners and attitude and do not know how to serve customers!! Very rude attitude. The drink is perfect thought just a shame it was made by someone with such bad manners. Disappointed with my experience today. Normally the staff are cheerful, however the two on today was not.