“Paid $6,500 — No Access to My Own Company or Bank Account”
I paid StarterX $5,000 for a Shopify automation store, their premium package and later $1,500 for LTD formation, bank account, and merchant setup.
After nearly a year, no meaningful results were delivered.
I also received conflicting information about the service. At one point I was told dropshipping was no longer possible and that I had to upgrade to a DTC brand costing $37,000–$42,000. However, when I attempted to leave, they suddenly said they could continue with dropshipping, they also tried to charge extra for their LTD after completion.
seeing the inconsistency in their pricing and service I decided to opt out and requested access to my Ltd and bank account but they constantly kept telling me it’s “under their internal system” and then they stopped responding to my messages
I do not have control over what I paid for:
• No full access to the LTD created under my name
• No access to the bank account (verification codes go to their number)
• I had to repeatedly push for months prior to the LTD formation just to access my own website
At this point, I am simply requesting full administrative control of all assets created under my name or a refund.
Proceed with caution.
Réponse : StarterX
Thank you for taking the time to share your experience, Mr. Famous Osaretin. We are genuinely sorry to hear that you feel this way, and we want to respond with full transparency and respect.
At StarterX, every client relationship matters deeply to us and when a client expresses dissatisfaction, we consider it our responsibility to listen, respond, and resolve.
Having thoroughly reviewed your case, we want to acknowledge the following:
Your journey with us involved setting up a UK-registered business as an international client, a process that comes with real complexity, regulatory timelines, and jurisdictional challenges. We navigated all of that alongside you, and we are proud of what was accomplished on your behalf:
Since the commencement of your engagement with StarterX, the following has been completed and is fully documented:
✅ Shopify Store, Fully developed and all admin access, including store and domain, was transferred to you. The store is currently deactivated due to non-payment of Shopify's own platform fee; this is outside our scope and has not been managed or deactivated by StarterX.
✅ UK Private Limited Company, GRAB**** was successfully incorporated on 6 November 2025 with Companies House, despite three prior rejections due to complexities related to your country of residence. We persisted and delivered.
✅ UK Virtual Office Address & Business Phone Number, Procured and maintained continuously on your behalf. We have been covering the monthly costs without requesting reimbursement.
✅ Payoneer Business Account, Active and fully accessible to you under GRAB**** . You have login access to the associated Gmail account through which the account was set up. System records confirm recent sign-ins on your account. Regarding the claim that verification codes go to our number is no longer accurate. Full Gmail and account access was shared with you. The account is in your name and accessible to you.
✅ End-to-End Guidance, Recorded calls, Zoom sessions, written confirmations, and step-by-step support were provided throughout, given the cross-jurisdictional complexity of your situation.
✅ Corporation Tax UTR, Issued by HM Revenue & Customs and the delay was due to HMRC's own processing timelines, not inaction on our part. (The Corporation Tax UTR issued by HM Revenue & Customs was received on 30 March 2026 and the step has been delayed by HMRC and guided the process to you. Delays in obtaining this document were due to system-level processing timelines at HMRC not any inaction on our part.)
We have all contracts, call recordings, and written confirmations on record. We understand that waiting is frustrating, especially when you are eager to take control of your business.
However, several timelines in your case were governed by third-party institutions Companies House, HMRC, and Payoneer and were not within our ability to expedite beyond what we already did.
Regarding the handover of remaining access, this is actively in progress. We have reached out to you directly with a formal resolution path. We are fully prepared to complete the structured transfer of all assets the moment you re-engage with our team.
We would warmly invite you to contact our Compliance Team, so we can bring this to a swift and satisfactory close privately, professionally, and in your best interest.
We remain committed to you and to doing right by your business.
Thanks,
Compliance Team, StarterX
