Took my Peugeot in for its annual service and MOT and I flagged up an issue which needed investigation. Upon collecting the car, I was surprised to hear no mention of the problem I wanted them to look... Voir plus
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Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
very disapointed with customer service when we obtained our mobility car here . total disinterest from the salesman appeared to want us in and out of door
L'entreprise a répondu
My husband and I had a problem with our 2 year old Sportage (bought from a different dealership in another part of the country) ... the Warwick/Leamington Spa dealership did a wonderful job of checkin... Voir plus
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Just taken delivery of our new Corsa. Purchase was very easy and hassle free made all the easier by the ever helpful and friendly Nick at Vauxhall, Redditch. He went out of his way to make sure we wer... Voir plus
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À propos de l'entreprise
- Concessionnaire automobile
- aussi dans
- Concessionnaire de motos d'occasion
- Concessionnaire Ducati
- Magasin d'accessoires automobiles
- Prestataire de transport automobile privé
- Vendeur de voitures d'occasion
À propos de Startin Group
Écrit par l'entreprise
Our story began in 1840, long before the motor car was invented, when Thomas Startin established a coach-building business. The company remained in family ownership until 1987, when a management buyout by long-serving directors secured its future. Today, it proudly operates as Startin Group Limited.
With over 180 years of heritage, we're proud to serve our communities across Worcestershire, Redditch and Warwickshire. We offer a complete automotive solution, including new and used vehicle sales, fleet and business sales, servicing, MOTs, repairs, parts and dedicated aftersales support.
As part of our continued growth, we have expanded into the motorcycle market with Ducati Nottingham. This has enabled us to build lasting relationships with motorcycle enthusiasts from across the Midlands, bringing together a shared passion for performance, engineering and exceptional customer experiences, underpinned by the same trusted service and expertise that define the Startin Group.
Our commitment goes beyond helping customers find the right vehicle. We build long-term relationships by providing trusted advice, expert care and reliable support throughout every stage of vehicle ownership.
At Startin Group, we remain guided by the family values and customer-first approach that have shaped our business for generations. We are passionate about delivering an honest, transparent and professional experience, and we actively welcome customer feedback to help us continually improve the service we provide.
Your feedback matters to us, and we value every review as an opportunity to learn, improve and recognise our team's hard work.
Coordonnées de contact
Washford Drive, B98 0HX, Redditch, Royaume-Uni
- https://www.startingroup.co.uk/contact-us/
- startingroup.co.uk
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129 avis
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Andrew Stevens of kia garage redditch…
Andrew Stevens of kia garage redditch gave the most help ,when times were bad for me he was very professional and the service was outstanding also the hot chocolate was really good,thank you again from Helen and Claire.
1 mai 2026
Avis spontané
Réponse de Startin Group
Hi Helen and Claire,
Thank you very much for your fantastic review.
We are delighted to hear that Andrew looked after you so well and provided such professional and supportive service during a difficult time. It’s great to know he made such a positive difference to your experience.
Kind regards,
The Startin Group Team
I am extremely disappointed
I am extremely disappointed with the service we have received from Startin Peugeot Redditch.
We purchased a 2019 reg Peugeot 3008 less than 12 months ago (the buying process was very smooth and easy thanks to Josh) and have experienced ongoing issues ever since. Despite multiple visits to the service department, the problems persist and have not been handled professionally or effectively by any member of the startin team.
There have been repeated faults with the oil warning light, suspension, steering, and Apple CarPlay system. Each time the car is taken in, we are told that no fault can be found—yet the same issues continue to reoccur, requiring a second or third visit before they are finally acknowledged and begin to be solved.
Communication from the service department has been spectacularly poor. On multiple occasions, we have been told that calls were made to us when this is simply not true. Most recently, we were not informed that the vehicle was ready for collection after being taken in for yet another fault. My husband had to call the dealership himself the following morning to chase an update, at which point Tyler (Service Department) again claimed she had already contacted us. Our phone records clearly show no missed calls from the dealership. I would be happy to provide these to prove the horrendous communication and lack of honesty that the dealership provides.
This lack of honesty, accountability, and basic customer service only adds to what has already been a frustrating and stressful experience. Given the number of faults we have experienced and the way they have been handled, I would not recommend this dealership.
15 avril 2026
Avis spontané
Réponse de Startin Group
Hi Arabella,
Thank you for taking the time to share your feedback.
We are disappointed to hear about your experience, particularly the ongoing concerns with the vehicle and the level of communication you’ve described. This is not the standard we aim to deliver.
Your comments have been noted and are being reviewed internally so we can fully understand what has happened.
We would welcome the opportunity to discuss this with you directly and work towards a resolution. Please contact us so we can assist you further.
Kind regards,
The Startin Peugeot Redditch Team
I rarely write negative reviews but was…
I rarely write negative reviews but was very disappointed with this company. We agreed a sale and I phoned to pay the deposit. Was told the salesman was busy and when I phoned subsequently he informed me that the car had been sold. I presume this is an acceptable practice for car sales people but it leaves an extremely bad taste.
26 mars 2026
Avis spontané
Réponse de Startin Group
Hi Mr Hill,
Thank you for taking the time to share your feedback.
We would appreciate the opportunity to look into this further and clarify what has happened. Please contact us directly so we can assist you further.
Kind regards,
The Startin Team
Writing
Writing
I would like to share my very positive experience at the car dealership, especially thanks to Mr. Pele. He is an outstanding salesperson — professional, friendly, and truly dedicated to helping the customer. He made the whole process smooth and comfortable, and thanks to him I was able to secure a really great deal.
I also noticed a positive change in the atmosphere at the dealership. A staff member who was previously not very pleasant has clearly improved her attitude, which made the experience even better.
However, Mr. Pele truly stands out — he is an exceptional salesman who goes above and beyond. I highly recommend working with him!
17 mars 2026
Avis spontané
Réponse de Startin Group
Hi Anna,
Thank you very much for your wonderful review.
We are delighted to hear that you had such a positive experience and that Mr Pele looked after you so well. It is great to know that his professional and friendly approach made the whole process smooth and comfortable, and that he helped you secure a great deal.
We also appreciate your feedback regarding the atmosphere in the dealership. Creating a welcoming and positive environment is very important to us.
We will be sure to pass your kind comments on to Mr Pele. Thank you for your recommendation.
Kind regards,
Marketing & The Startin Peugeot Redditch Team
I would strongly advise people to think…
I would strongly advise people to think very carefully before buying a vehicle from this dealership, particularly the Redditch Vauxhall branch in the Birmingham area.
In my case, the vehicle was transferred with the DVLA before I had paid for the car and before the final paperwork was completed, and this was done without my knowledge or consent. I later confirmed with the DVLA that the transfer request had been submitted earlier than what I had been told.
To make matters worse, my personal details were submitted incorrectly, despite the dealership having my driving licence with the correct information. This raises serious concerns about the level of care taken when handling customer data.
Because the vehicle was transferred without my approval, I also lost the opportunity to choose who the registered keeper should be, which has now unnecessarily added another keeper to the vehicle’s history.
Attempts to resolve these issues have largely been dismissed rather than properly addressed.
Buying a car should be a transparent and straightforward process, but unfortunately my experience with the Redditch Vauxhall dealership in the Birmingham area has been stressful and extremely disappointing.
Based on what happened, I would strongly recommend that anyone considering purchasing a vehicle here checks every document carefully and ensures nothing is processed without their explicit approval.
23 février 2026
Avis spontané
Réponse de Startin Group
Hi Faz,
Thank you for taking the time to share your feedback. We are sorry to hear about your concerns and appreciate the opportunity to provide clarification. As you know, we are already in direct contact with you to work through this matter, and we remain committed to resolving it promptly.
Vehicle registration submissions can sometimes be prepared in advance as part of the handover process; at no stage was there any intention to misrepresent information or proceed without proper basis. As part of the usual administrative steps carried out ahead of a confirmed transaction, a DVLA registration transfer request was initiated in anticipation of the sale moving forward. This is a routine part of our dealership process and was not intended to limit or influence your choice regarding the registered keeper.
If this timing has caused any difficulty, we sincerely apologise. We are more than happy to support you in correcting any details with the DVLA. These adjustments can be made without adding another previous owner to the vehicle record, and we will assist you through that process to ensure everything is updated properly.
We appreciate your understanding and remain available to help resolve these outstanding concerns.
Kind regards,
Marketing & The Startin Vauxhall Redditch Team
Servicing Department Startins servicing department are a…
Startins servicing department are a great team and go above and beyond to keep you informed what’s happening with your car service. Couldn’t rate them better would highly recommend.
12 février 2026
Avis spontané
Réponse de Startin Group
Hi Teresa,
Thank you so much for your lovely feedback about our servicing department.
We are delighted to hear that the team kept you well informed throughout your car service and that you felt they went above and beyond. Communication and transparency are incredibly important to us, so it is wonderful to know this stood out in your experience.
Your recommendation means a great deal to the whole team. Thank you again for taking the time to share your comments.
Kind regards,
Marketing & The Startin Team
BYD Seal U DM-i
I bought a BYD Seal U DM-i from Startin’s Redditch and “impressed” doesn’t even begin to cover it.
From the very start, my salesman Hadlee was thorough, knowledgeable, and genuinely helpful—nothing rushed, nothing pushy, just excellent service throughout. I also dealt with Brian and Andy on the finance side, who made the whole process clear, smooth, and stress-free.
I’ve bought a LOT of cars over the years, and this has honestly been one of the nicest purchasing journeys I’ve had.
Everything felt well organised, professional, and customer-focused.
Driving away today, the surprises just kept coming. What an outstanding piece of kit, and at a very sensible price too. The BYD Seal U DM-i has exceeded my expectations in every way.
Huge thanks to the whole team at Startin’s Redditch—this is how buying a car should feel.
6 février 2026
Avis spontané
Réponse de Startin Group
Hi,
Thank you very much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear how impressed you were with your experience at Startin BYD Redditch. It’s especially pleasing to know that Hadlee provided thorough, knowledgeable, and genuinely supportive service throughout, and that Brian and Andy helped make the finance process clear and stress-free.
Hearing that this stands out as one of the best purchasing journeys you’ve had, particularly given your experience over the years, means a great deal to the whole team. We’re also pleased that the BYD Seal U DM-i has exceeded your expectations and that everything felt organised, professional, and customer-focused from start to finish.
Thank you again for your kind words and for choosing Startin. We wish you many happy miles in your new car.
Kind regards,
Marketing & The Startin BYD Redditch Team
Visited Startin Kia Redditch to look at…
Visited Startin Kia Redditch to look at the EV5 but first popped into Startin BYD next door while I was there. The staff at BYD were very helpful and knowledgeable.
Parking is really tight at this site so I had parked in front of the Kia showroom where there was a space. As I was making my out of the BYD showroom to go into the Kia showroom a salesman from Kia came in and told me to move my car, not asked but told me. Not friendly or polite but an attitude that told me Kia was definitely not for me. Of course I moved my car immediately but decided to drive home never to visit Kia again. If you don’t want people to park there then simply put some cones out or at least be pleasant and engaging. We’re potential customers, not the enemy! This was not a good experience. It certainly scared me off the Kia brand.
4 février 2026
Avis spontané
Réponse de Startin Group
Hi Gary,
Thank you for taking the time to share your experience. We’re genuinely sorry to read this.
You are absolutely right. Being spoken to in the way you’ve described is not acceptable and is not the experience we ever want a customer to have, regardless of whether you are visiting Kia, BYD, or any other part of our site. Every customer should be treated with courtesy and respect at all times.
While parking on site can be challenging during busier periods, this is never an excuse for poor communication or attitude. Your feedback highlights a clear shortfall on this occasion, and we are disappointed that this was your experience.
Your comments have been shared with the management team so this can be addressed internally and lessons can be learned to prevent a repeat.
Should you be open to it, we would welcome the opportunity to speak with you directly, better understand what happened, and try to restore your confidence in us. Please feel free to contact the dealership directly if you would like to discuss this further.
Thank you again for bringing this to our attention.
Kind regards,
Marketing & The Startin Kia Team
Collected our new Renault Symboiz from…
Collected our new Renault Symboiz from Startin Worcester 17/3/2025 to date the car has only done 2758 miles.
Returning from a 2 week holiday 21/1/2026 the car developed a clunking noise from the rear when braking.
As not local to Worcester we had the car checked at our local Renault Dealership 23/1/2026 unfortunately had a call from the Garage telling us all brake discs and brake pads need replacing. They told us to contact dealer we bought car from for them to deal with problem.
Phoned Startin straight away spoke to business manager who said they could deal with it but as it was Friday he would speak to service manage and get back to me Monday 26/1/2026.
After numerous phone calls by us and promises from business manager we were finally told on Wednesday 28/1/2026 it was wear and tear and we would have to pay £1100 for replacement part.
Not happy with this response as car had only done 2758 miles we contacted Renault Customer Services, they called Startin for us to see what could be done to help with cost, they were told same thing we were going to have to pay for repair.
Wouldn’t recommend this company to anybody, all they want is to sell you a car and wash their of after sale problems.
4 février 2026
Avis spontané
Réponse de Startin Group
Hi John,
Thank you for taking the time to share your experience on google and trustpilot. We’re sorry to read how disappointed and frustrated you feel, particularly given the concerns you’ve raised around the braking system.
We do understand why this situation has been upsetting. Brake-related concerns are understandably worrying, and we appreciate that you acted promptly by having the vehicle inspected by a Renault retailer.
To provide clarity, the vehicle was collected from us in March 2025, meaning it has now been in use for approximately one year. At the point of handover, the brake discs and pads were inspected and were not showing the level of wear that has since been identified. The condition reported in January 2026, including corrosion and wear to the braking components, is not consistent with the condition of the vehicle at the time it left our care.
The subsequent inspection confirmed that the discs and pads were displaying wear consistent with use and environmental exposure. Brake discs and pads are classed as wear-and-tear items and, as such, are not covered under warranty. We recognise that, given the mileage, this was not the outcome you were hoping for, but the assessment did not identify a manufacturing defect.
The matter was reviewed internally and discussed with Renault Customer Services to establish whether any goodwill contribution could be considered. Unfortunately, based on the findings and the time elapsed since purchase, the decision remained that the repairs would be chargeable.
We appreciate that this is disappointing and regret that the experience has left you feeling let down. While we respect your view, we do want to be clear that your concerns were taken seriously, investigated thoroughly, and reviewed in line with manufacturer guidance.
Thank you again for raising this with us. Your feedback has been noted and will be reviewed internally as part of our ongoing commitment to clear communication and transparency around aftersales expectations.
Kind regards,
Marketing & The Startin Renault Worcester Team
All round great service.
It was my first time to buy a car online so I was rather nervous especially as we had a long distance to collect the car. I need not have worried as from the very outset Oliver made me feel comfortable about buying online. He sent me a detailed video of the car which a kerbed alloy wheel which he had refurbished for me, excellent customer service. He held the car for a longer than normal time as we needed time to make travel arrangements. Oliver collected my wife from the station again great service and looked after her very well. It's nice to find a company with great communication and that it is genuinely customer focused. Startin Suzuki are highly recommended. Thanks Ollie.
18 novembre 2025
Avis spontané
Réponse de Startin Group
Hi,
Thank you very much for your fantastic 5-star review. We’re delighted to hear that, despite understandably feeling nervous about buying a car online and travelling a long distance, the experience turned out to be such a positive one.
It’s great to know that Oliver helped put you at ease from the outset, kept communication clear throughout, and went the extra mile - from providing a detailed video and refurbishing the alloy wheel, to holding the car while you made travel arrangements and even collecting your wife from the station. That level of care and attention is exactly what we aim to deliver.
Your kind recommendation really means a lot to us. If you need anything at all in the future, please don’t hesitate to get in touch - we’re always here to help.
Kind regards,
Marketing & The Startin Suzuki Worcester Team
The customer service has gone downhill…
RESPONSE ADDED IN THE EDIT BELOW.
The customer service has gone downhill big time.
After pre-ordering my car & waiting 9months for it, the colour is nothing like it was meant to be, downgraded features even on the GS model that originally I'd been told would be on it.
Promises not held up, screen error messages dismissed, major delay to car mat's. Fault's not resolved as "they don't know why there's a fault"!
Taxed to fit in with THEIR sales targets meaning I lost a months road tax.
Still waiting since November for contact about a service plan. No-one seems bothered at all.
Husband walked away from the new car he'd ordered as total mess up on collection, salesman who it was booked in with, was on a day off & business manager who booked it all due to illness to the original salesman, wouldn't come out of his office to deal with anything & left a junior saleman to sort it out, then to be told the wrong model had turned up & it'd be at least another month before a correct car would arrive. The garage had had the car for over 2 weeks & didn't realise!!
If this is how you treat returning customers, it doesn't bode well for the future!
EDIT:-
In response to your reply. The down graded features are to MY Frontera.
Having spoken to the original salesman last Wednesday ( & yes I know he'd been in hospital, hence why Chad had taken over dealing with husbands handover) & told servicing would contact me about a service plan, which I've been told since November, i've still heard nothing. The faults are not being addressed, car mats been on order since August & still on "back order!"
In regards to my husbands car, we were only told as an after thought, once he'd asked for his deposit back, they told him features were missing! It still doesn't explain why Chad wouldn't come out his office to deal with it! Nothing was mentioned about any compensation, other than waiting another month for the correct car to arrived. The sane thing happened 3years ago when he brought his last car from you & you had to source another car for him to have the model he'd paid for.
He has since gone elsewhere, got great service, a better px deal & the car that was as specified!
7 novembre 2025
Avis spontané
Réponse de Startin Group
Hi Ness,
Thank you for taking the time to share your experience in such detail. We are genuinely sorry for the frustration and disappointment you and your husband have felt, particularly as returning customers. That is never the experience we want to deliver.
Firstly, we would like to address the absence of the original Sales Executive mentioned. Sadly, he suffered a serious medical emergency and was hospitalised following a heart attack. He would very much have wanted to be present, and we apologise sincerely that this situation added to what was already a difficult day for you.
We also understand your disappointment regarding the vehicle colour. The car supplied was built exactly to the specification shown in the official Vauxhall brochure at the time of order. However, we fully appreciate that it did not meet your expectations in person, and this is why a goodwill discount was applied to acknowledge that concern.
Regarding the downgraded features, this was part of a manufacturer-level issue that affected a limited number of Vauxhall Frontera GS models. Vauxhall confirmed that 361 vehicles nationwide were built without certain heated components due to a production error. Vauxhall issued a formal statement explaining this and put a compensation programme in place to support affected customers. This included a financial offer for customers who still wished to proceed with the vehicle, which your husband quite understandably chose to decline. This issue was entirely outside of the dealership’s control and was managed in line with the manufacturer’s guidance.
That said, we absolutely recognise that the overall experience - including delays, communication gaps, and how matters felt on the day - fell short of what you should expect from us. For that, we are truly sorry.
Above all, we want you to know that you and your family genuinely matter to us. We are sorry that this experience has left you feeling let down, and we would very much welcome the opportunity to speak with you again and rebuild that trust.
Please feel free to visit the dealership and speak with us directly at any time, or if you would prefer, you can contact David Hall, Head of Business, by email at david.hall@startingroup.co.uk
. He would be more than happy to listen to your concerns personally and see how we can best support you.
Thank you again for taking the time to share your experience.
Kind regards,
Marketing & The Startin Vauxhall Redditch Team
Update from 15th January…
Update:
Since writing this review, I have been contacted by Alex, a manager within the Company. Alex was nothing short of wonderful. Understanding my frustration and sympathising with the situation. I am so grateful for his honesty communication. Within 24hrs Alex has gone above and beyond to ensure I feel heard and supported. Thank you Alex - My faith in Starin Group Worcester has been fully restored.
I wrote a review in the 14th November about the poor service I’d received. I was contacted by Jordan who at first was helpful and sympathetic. Openly admitting the company was at fault, and the reason me and my daughter were left in such a dangerous and vulnerable position. Since then I have attempted to contact Jordan, Will and attempted to email Alex. Unfortunately I have had zero response! I emailed requesting details of managing directors again, absolutely no one has answered.
I am genuinely appalled by the service and lack of customer service afterwards.
Good customer service is the reason businesses thrive, so I am positive the managing director would be unhappy to hear this is how the customer facing staff treat people.
I will never use StartinGroup again and would advise family and friends to stay away.
31 octobre 2025
Avis spontané
Réponse de Startin Group
Hi,
Thank you very much for taking the time to update your review. We truly appreciate you sharing both the difficulties you experienced initially and the outcome following further contact.
We’re very sorry for the distress and frustration caused at the earlier stages, particularly given the seriousness of the situation involving yourself and your daughter. That initial lack of follow-up is something we take very seriously and recognise as falling short of the standards we expect.
We’re pleased to hear that Alex was able to step in, listen carefully, and provide the honesty, clarity, and support you deserved. It’s reassuring to know that his actions helped restore your confidence and that you now feel heard and supported.
Thank you again for updating your feedback and for giving us the opportunity to put things right. We’re grateful that your faith in Startin Group Worcester has been restored.
Kind regards,
Marketing & The Startin Group Worcester Team
Ordered and bought a new Renault e5…
Ordered and bought a new Renault e5 this year and found the service and staff excellent and Will in sales was highly efficient during the whole process
And the car is superb
28 décembre 2025
Avis spontané
Réponse de Startin Group
Hi Nick,
Thank you very much for your great review. We’re delighted to hear that you found the service and team excellent throughout your purchase and that Will looked after you so efficiently from start to finish.
It’s also fantastic to know you’re enjoying your new Renault e5 – we’re pleased the whole experience matched the quality of the car itself. Your feedback will be shared with Will and the wider team.
Thank you again for choosing Startin Renault Worcester and for taking the time to share your experience.
Kind regards,
Marketing & The Startin Renault Worcester Team
Pleasant respectful staff
The company were very helpful and wonderful respectful knowledgeable staff. Paula assisted me from start to finish and the process ran smoothly as she was extremely efficient in her role. A great pleasant front line lady.
5 décembre 2025
Avis spontané
Réponse de Startin Group
Thank you for sharing such a fantastic 5-star review. We’re delighted to hear that Paula supported you from start to finish and made the whole process smooth, respectful and efficient. She prides herself on delivering a professional and personable experience, and your feedback reflects that perfectly.
We truly appreciate you choosing Startin and are so pleased the service met your expectations. If there is anything more we can assist you with, now or in the future, we’re always here to help.
Kind regards,
Marketing & The Startin Team
Very poor services in Startin Nissan/…
Very poor services in Startin Nissan/ Skoda branch.
I booked my recall services to update my software system on my vehicle. I apply my annual leave and go to their shop for do the service with my little baby. And finally nothing do with me (can’t get the software version and no prepare before) and it waste my time totally for 6 hours.
I booked the appointment again after 2 week, they promise everything okay and before 2 days of the services appointment, they called me again and cancel my recall services as no equipment and training for their branch(Worcester), that ‘a really Ridiculous!!
Waste my time stay with my little baby and poor services without the Ridiculous reason.
25 novembre 2025
Avis spontané
Réponse de Startin Group
Hello,
Thank you for taking the time to share your experience. We are sorry for the inconvenience and frustration this situation has caused. This is not the standard of service we aim to provide, and we fully understand why you are disappointed.
We are now looking into this urgently. Our Dealer Principal has been made aware and will be in contact with you directly to ensure this is addressed properly and to help find a suitable resolution.
Thank you again for bringing this to our attention — we’ll make sure this is followed up quickly.
Kind regards,
Startin Nissan Worcester Team
Purchasing a new car from Startins
I purchased a new Peugeot 3008 from Startins Redditch. All through the process I dealt with Rob Greenwood. He was excellent. He helped me decide what car to go for and kept me up to date as the order progressed. Rob is very knowledgeable of the Peugeot brand. He is easy to talk to and treats you with respect. I had dealt with Rob many times over the years when I have purchased a new car. It is because of Rob that I keep going back.
I would recommend Rob and Startins to all.
Cheers
29 octobre 2025
Avis spontané
Réponse de Startin Group
Hello Garry,
Thank you so much for your fantastic 5-star review! We’re delighted to hear that Rob once again delivered the excellent service you’ve come to expect from Startin Peugeot Redditch. His knowledge, professionalism, and genuine care for customers make him a real asset to our team, and it’s wonderful to know that he’s the reason you continue to return to us.
We truly appreciate your continued loyalty and recommendation — enjoy your new Peugeot 3008!
Best regards,
The Startin Peugeot Redditch Team
Great Service and hassle free
I had a great experience with Startin Honda Worcester, great service from salesman Damian Maciag , I part exchanged for a great Honda , brilliant service and I was guided through all the paperwork, it was made hassle free , I would recommend them next time you want a car.
10 octobre 2025
Avis spontané
Réponse de Startin Group
Hello,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that Damian made your experience at Startin Honda Worcester so smooth and hassle-free. It’s great to know you’re happy with your new Honda and that the part exchange and paperwork were handled with ease. We truly appreciate your recommendation and will be sure to share your kind words with Damian and the team.
Best regards,
Marketing & The Startin Honda Worcester Team
Excellent service and genuine care from Richard
I’ve been using Startin Skoda Worcester for over a year and generally had no issues, but my last visit started off a bit disappointing. There was some miscommunication, a long wait, and one of the phone conversations didn’t go very well. Honestly, I’d decided not to say anything, just pick up my car and start looking for another place.
When I arrived, I met Richard at the reception. His calm and respectful manner encouraged me to mention what had happened. He listened carefully and said a few things that really helped me feel heard. I thanked him and left, but a few metres down the road, I noticed the same noise I had originally brought the car in for.
I went straight back and spoke to Richard again. Without hesitation, he came with me for a quick drive to check the problem himself. Even though it was Friday and almost closing time, he told me he’d get it checked on Monday and follow up. And he actually did, he kept me updated all the way through and made sure every issue was sorted properly.
He paid attention to every detail and genuinely cared about getting things right. I really appreciate how he handled the situation, professional, patient, and sincere. Many thanks to Richard, I’ll happily keep bringing my car back here.
14 octobre 2025
Avis spontané
Réponse de Startin Group
Dear Mustafa,
Thank you so much for taking the time to share such a detailed and thoughtful review. We’re very grateful for your honest feedback and delighted to hear how Richard turned your experience around with his professionalism, care, and attention to detail. Your comments perfectly reflect the customer service standards we strive for across the dealership. We’ll be sure to share your kind words with Richard and the team — they’ll really appreciate them. We’re glad everything was resolved to your satisfaction and truly value your continued trust in Startin Škoda Worcester.
Kind regards,
The Startin Škoda Worcester Team
Bath Road, Worcester WR5 3EZ
A stress free experience of purchasing a new car
I had a very good experience buying my car from the Worcester Honda garage largely because, Alex the salesman, was very helpful throughout. I had intended to purchase the same model from Honda in Stratford but they wouldn’t allow me to have a copy of the spreadsheet with the financial details on though the salesman offered me a piece of paper so that I could take notes! On the basis of a telephone enquiry Alex immediately emailed me all the information I needed, with options for buying new or used vehicles and means of financing, which helped me to make a decision. Startins Worcester also gave me a far better price for my trade in vehicle than I had been offered at the first garage.I felt valued as a customer and am hoping that I can have my Honda’s servicing carried out by the Worcester garage despite the fact that I live outside the Worcester area
I have only had the car for three days but so far so good!
11 octobre 2025
Avis spontané
Réponse de Startin Group
Hello Sue,
Thank you so much for your wonderful 5-star review and for sharing your detailed experience with us. We’re delighted to hear that Alex made the whole process of purchasing your new car smooth and stress-free. It’s fantastic to know that his professionalism, transparency, and prompt communication helped you make the right decision with confidence. We’re also pleased that you were happy with the trade-in value and the overall service you received here at Startin Honda Worcester. We truly value your trust in us, and even though you’re based outside the Worcester area, we’ll be more than happy to look after your Honda’s servicing whenever you visit.
Enjoy your new car, Sue — we wish you many happy miles ahead!
Warm regards,
Marketing & The Startin Honda Worcester Team
We were Ripped Off Big Time at their St…
We were Ripped Off Big Time at their St Peter’s Branch Worcester by their So Called Customers Service section, the main Culprit was a WILL STALLARD which does not make sense after their Boss got involved and said he had Sacked some and moved others, the one who caused us issues is still Service Manager, he told a lot of Fairer tails and did not know what he was talking about.
So others be aware of the about.
We and Family and Friends have all moved our Custom elsewhere to their LOSS.
Firstly as I’m Deaf I do not do Phones only Text and Email sorry.
The issue was with a Peugeot LO18LCU, many issues were cause by WILL STALLARD who told me so many Lies trying to Riddle out of issues caused, costing my husband ERIC RANDALL money and time getting things sorted, as stated when the Drivers Footwell was flooded after fitting a new Heater system he came out to the car with another Male who had a Smirk on his face the whole time WILL STALLARD came out with so much rubbish, ALL lies, the car never had any issues before or after, was told the Boss had sorted things by getting rid of some and moving others, but he is still there in the same job.
Never ever been Conned so much by a garage before.
6 août 2025
Avis spontané
Réponse de Startin Group
Dear Angela,
Thank you for taking the time to leave us your feedback. We are very sorry to read about your experience and that you feel let down by the service you received at our St Peter’s branch in Worcester. This is certainly not the level of service we aim to provide, and we regret that your trust in us has been affected.
We would welcome the chance to look into your concerns in more detail and address them properly. If you are open to discussing this further, please contact us directly at 01905 820777, as we would like to understand exactly what happened and how we can put things right.
We do appreciate your comments and will ensure they are reviewed internally so that lessons are learned.
Kind regards,
Startin Group
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