Generator Avis 

It's a hostel, not a hotel - so what to expect....

All in all ok!!

But 4 € for a cup of tea is robbery. And the breakfast sailed in discustingly much fat.
The door to the dormitory had no damper, so it slammed loudly.

Hotel Generator Berlin Prenzlauer Berg April 2022
We had a very bad experience at the Generator.
The people in the reception tried their very best. But it seemed like there were way too many guests and very few employees to serve them. Everything was chaotic.
We arrived Monday the 4th of April 7, 2022, with 84 students. We had booked months in advance, still nothing was ready when we arrived at the hostel. We arrived at 17.30 and received our last rooms at 22.30.
There were not rooms for all students. We received 4-man rooms instead of 8-man rooms and had to rearrange our students in different sleeping groups. Many of our rooms were not cleaned at all, we were met by wet and dirty sheets and dirty bathrooms and floors. In many rooms we had to change the dirty sheets ourselves. Some of our rooms were already occupied by other guests, so when we entered with our key-cards other people or luggage were already in the room.
During the evening and night there were a lot of French students screaming, yelling, playing football and running in the hallways. The security guards tried to maintain order and, in the process, entered our room while we were undressed on our way in bed. When trying to talk to the man entering our room, he acted aggressive and rude. Many of our students also experienced employees entering their rooms uninvited.
One of our students in room no.723 was robbed from his wallet. He left the room while his wallet containing his money was inside the room. When he returned 40 Euros were missing.
Our student trip turned out to be three days of more stress, chaos, and general discomfort than anticipated.

I have previously enjoyed going to this place in weekends, and the staff is usually very friendly, but this evening we had the worst experience with a bartender that I have ever experienced. He was so rude and non-serviceminded that it is totally out of proportion.

I don’t have his name, but I have never seen him before and if I were the owner of The Generator I would be embarrassed to have someone like that to represent my company.

Every weekend I have been at the bar, all the shuffleboard have been available, for no charge, for everyone to use. This is the days when the place is so packed.

I went when a group of colleagues today, we were almost the only company there and we wondered why the shuffleboard equipment wasn’t at the tables, and went to the bar to get it. He then told us that it would be 7 euro per person PER HOUR.

As the only large group there, we all ordered food (which is kind of expensive compared to what it is) and still no service in regards to provide with just one set of shuffleboard equipment.

We tried explaining the in-logical way to run their business, that it doesn’t make sense to charge 7 euro per person per hour on the days when the place is almost empty, instead of making it available for free on these “slow” days (so people might wanna come back for the weekend), they should of course charge in the weekend when the place is packed and more people is wanting to play.

It ended up with the bartender saying “we will be fine without you as guests”, he didn’t wanted to serve us any more drink or change our coins so we could play games. so instead of showing some good customer service skills and doing some self-thinking (and give us for maybe 28€ of shuffleboard, after spending 200€ in total), they have now lost 10 good customers and maybe 300€ of revenue in the next coming visits from our company.

Dårlig senge, personale og elendige værelser

Elendige værelser, med hårde senge og puder, derudover fundet snavs både i seng og under. Elendig oplevelse herfra.

Elendig service! Mit gymnasie og jeg har netop, opholdt os på dette hotel og har været udsat for tragiske oplevelser! På et af værelserne var der sket en lille fejltagelse. En brandalarm var faldet ned ved et uheld, men intet synligt var sket. Alarmen blev sat på plads med det samme igen, og ingen regnede med at der var sket noget. Dagen efter får vi af vide at vi skal betale 2000 kr det uheld der skete??! Hvordan kan man være bekendt at gøre det. Udover det er der utrolig dårlig service. Personalet er for stressede og lader det gå ud over de besøgende.

Alt for små toiletter og bade (ift. et 6 personers fællesværelse). Flabet personale. Lagen havde en falsk øjenvippe klistret fast.

aldrig vælg det her hotel. Badeværelset og toilettet i en 6 mands værelse var alt for småt. Man kunne nærmest ikke være derinde.

Badeværelset i 6-mands værelserne er alt for små, og der kommer næsten intet vand ud ad brugseren. Der er intet plads ved toilettet.

Har netop bestilt to overnatininger på Generator London gennem Booking.com, men finder så ud af at det er nærmest umuligt at tage til London lige pt. pga. PCR tests mv., så jeg ønsker at annullere eller blot rykke mit ophold til senere. Det kan så ikke lade sig gøre, da jeg er kommet til at vælge en ikke-refunderbar booking. Der er INGEN forståelse fra hotellet overhovedet. De er iskolde. Ingen annullering mulig - heller ikke mod et gebyr. Det er heller ikke engang muligt at få en voucher til senere eller rykke opholdet et par måneder. 1800kr. lige ud af vinduet!
Virkelig dårlig service!!!!

This hostel is absolutely amazing. First of all they have an amazing team in reception. There are several people working there and all of them were so nice and helpful to me. I went there first time so I needed to ask few questions, but the receptionist was more then amazing. If she could she would bring a heaven down for me.
There was also another receptionist ( male) who helped me a lot with finding a way to the place I was going.
The beds are very nice, clean and comfy. Only the bathrooms could be improved a little but they actually sent me a message they are working on it.
Well to sum up, I had a great experience with Generator! thank you:)

Brazil is in the midst of a very serious Covid-19 pandemic, with successive records in the number of deaths and infected people, ranking second in the world.

Considering the very serious pandemic of Covid 19 that devastates the world and, in particular, Brazil in the year 2021, countries in Europe, for sanitary reasons, restricted the entry of Brazilians, leading airlines, trains, and hotels to cancel our reservations , all with full refund, just missing the Hostel Generator Amsterdam.

However, without considering that we were unable to travel for reasons beyond our control due to a pandemic that resulted in the closing of borders and the cancellation of flights for Brazilians, Hostel Generator Amsterdam unreasonably refused the refund.

Thus, we reiterate the request to cancel our reservation No. 265063-502679023, with full refund of paid nights.

Sincerely,
Eduardo Leite and Rebeca Santos

Vi havde en rigtig hyggeligt aften og personalet, specielt den ene bartender var meget sød og hjalp os med det mindste! Super tålmodighed!

Vi har haft en fremragende aften med spil, god mad og hvad alt indebærer. Bartender Terrry og Malene sørgede for en 5-stjernet oplevelse, så god kundeservice skal man lede længe efter. Man fornemmer tydeligt at personalet ønsker du har en god oplevelse, og de sørger for alle har det godt. Vi kommer helt sikkert igen!

I am not some sort of anti-fa whatsoever, yet what i experienced there is absolutely not clearly legal; rather some sort of radicalism and formulation of covert fascism.

After i noticed a weird lack of mixing in the dorms, i've checked the reviews Generator Paris (sorting by ascending marks) : loads of complaints of racial/age segregation regardless of attitude and social status.
Ready to mob agains complainants through false accusations.
The bad reviews are legion.

I noticed it to the management who adopted a denial attitude (i was not surprised : hundreds of reviews are answered "we'll take it in count, it will never happen").
Some token in staff aswell. Staff know there is an issue as they are the issue, they just lie in front of you.

Be extremely careful if you want this culture to change. The nice building is parasited by such team.

Thank you Generator hostel! I had a great time in your hostel in Amsterdam. The hostel is located in a lovely environment and the staff is very friendly and they think in solutions. I love the idea of laptop work spaces.The price- quality is excellent and the rooms are clean. I returned to this hostel so I slept in different rooms and know that this is the place you like to be as a traveler.

I work in the travel industry and the customer service I have received from Generator Hostels has been the WORST I've come across since the crisis began. Booked a non flexible rate back in November of last year that we simply can't travel on due to quarantine restrictions. They are totally unwilling to help, offer ay form of flexibility or sympathise with our situation. We are simply told the border is open, so you can't get a refund. Every other hotel I've dealt with throughout the crisis has extended empathy and understanding, but Generator have done absolutely nothing other than p*ss a lot of their customers off. If I could give them 0* I would. Avoid like the plague, read reviews on Facebook/Google/Trust Pilot before booking.

(Generator Berlin)
Jeg var på studietur med min klasse til Berlin, og vores lære havde valgt dette hostel.
Vi boede på 7. etage,og man skulle vente 10 min på at elevatoren ville komme. Juicen smagte mærkeligt og røræggene var gummi-agtig.
En aften da mig og 2 andre tager elevatoren op til vores etage, falder den 1,5 etage. Vi kan se at den Når op på 1 og den når at køre lidt efter det, da vi kan mærke at den begynder at falde med høj hastighed. Vi lander så i stueetagen igen, lidt efter kører den op igen. Vi skriger alle 3 i elevaroen og begynder at græde. Da vi kontaktede dem i informationen så de ikke overraskende ud, og sagde at der ikke var noget i vejen med elevatoren, de påstod også at de ikke kunne høre os skrige (vi kunne selv høre når folk gik på elevatoren nede i stuen når vi var på 7. Så vi forstår ikke hvordan de ikke kunne høre 3 piger skrige). De ville desuden ikke lukke den, fordi den anden også var i stykker. Vi blev rykket ned til 3. sal, hvor sengene var hårde og hovedpuden var ren stof med intet fyld i.
Dagen efter vores elevator uheld, skete det for en anden gruppe af mennesker. De valgte så at råbe og skrige om at de ville sagsøge hotellet

Flere af værelserne var uden spejl, brandalarm, med en lampe som ikke duede og vinduer som ikke kunne lukkes.

NUL STJERNER FRA MIG.

Venligt personale, fine sovesale. God beliggenhed i centrum af København! Til prisen et rigtig godt valg!

Havde en sweetdeal til burger og petanque...
Så langt så godt....
Omgivelserne på generator i København er pæne nok, men personalet !!!!! Fuldstændig uden intresse i gæsten, totalt ligeglade tror for deres skyld så de hellere vi gik end kom..
Sure og arrogante og INGEN service.
Maden!!! Ja hvis mad da kalde det mad, 2 burgere med fritter (1 kylling 1 okse) smagte af ( i bedste fald ) intet og på ingen måder anrettet så man kunne tænke sig at spise dem...
Sætter aldrig mine ben der igen ... EVER ..