Staysure Ireland Avis 

Very helpful

I’m not very technical but found doing my travel insurance on line with yourself very easy and I was able to understand each section

Fast and efficient. No problems!

Ptomptness in quote .clarity on cover

It was easy to follow on line

I was happy with the quote provided. However, I experienced difficulties when trying to log in to my account. Although I had completed all of the required details, including my credit card information, I was unable to access the documents that had been sent to my email.

Unfortunately, I did not find Patricia particularly helpful. She repeatedly read from what sounded like a GDPR script, explaining that because I was not the main policyholder she could not assist me. I found this contradictory, as I was able to complete the policy details and payment, yet I could not access my own documents.

Patricia insisted that my husband would have to call back. She advised that she was based in Spain, and when I asked to speak with a supervisor, she placed me on hold before returning and continuing to repeat the GDPR script. There was no explanation as to whether a supervisor was unavailable or any attempt to explore another solution.

I appreciate the importance of GDPR, but I feel Patricia could benefit from sounding less robotic and showing more empathy during customer calls. A more understanding and personable approach would have made the experience much more positive, even if the outcome remained the same.

It was fast simple everything explained well all questions answered great service
Thanks

Everything was easy to understand

Great site. Easy to navigate. Find the answers to my questions easily. Great value.

Good product easy to work through and submit our history , and come away with a quote.

All good fortunately I didn’t have to use my cover

WARNING! Our holiday went wrong from the very start, leaving us with serious, unexpected costs.
Contacted Staysure in writing weeks ago and originally by phone; got a curt response: "your NOT covered". What! They telephoned, and the lady constantly hid behind all of their clauses, refusing to pay out. All and any excuses NOT to honour their commitment to insurance. Just what do we pay insurance for?

To look at my policy i have to entre date of birth but ot wont open

You are the cheapest insurance company & it's great that I don't have to dowload a medical form to get signed by my doctor.

All went to plan!! Very reasonable price.

Very helpfull and plesant on the phone, in arranging cover. Can not say what it is like to make a claim! And hopefully never will.