I ordered the expert was out of stock for a long time. Eventually got sent the advanced. It’s breaking after 2 weeks of use. Really disappointed.
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Lisez les avis des autres
Customer service was the best I've experienced. They replaced both of my orders for free after I annihilated them with my jaw like a G. 5/5 recommend them to anyone who wants to build a stronger jaw
When my order hadn't shipped, I emailed them and asked why. I immediately got a personal email explaining they were out of stock on the gum. I requested that they send the other items now PLUS I ne... Voir plus
You get what you buy, the trainers themself seems to be of great quality. The gum is somewhat inconsistent some is good and some not so much. Prices acceptable, products good quality, deliver... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
A Sharper Jawline... Or Your Money Back. STEEL sells jawline training equipment for men and women.
Coordonnées de contact
Stockholm, Suède
- +46702805779
- help@steeljawlinegum.com
- steeljawlinegum.com
3,7
Moyen
126 avis
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No tracking link and unable to get refund
I have been waiting for two weeks and they still haven't shipped the product, and they haven't responded to my request for a refund. I am calling my payment provider and seeing what I can do.
28 décembre 2022
Avis spontané
Réponse de Steel
Hello Bruce,
We appreciate your feedback, and we truly apologize you were disappointed with our service. We will take note of your comments to improve our services further.
However, I do want to clarify that we emailed and responded to your concern about not being able to ship out the products because we ran out of stock. We're really sorry if this was not communicated clearly enough or if you didn't see nor receive our email.
We hope you will give us another chance and continue shopping with us in the future! Please let us know if you have any other questions or concerns that we can help you out with.
Thank you!
Best,
Steel Jawline Team
Where is my product?
Its been 2 and a half weeks and I still have not received my product. I spent about 50$ on it. Also when I emailed for a tracking link I got no response.
4 décembre 2022
Avis spontané
Réponse de Steel
Hello,
We're sorry if you did not receive your order as quickly as you expected. We appreciate your feedback, and we always try to improve our services with every interaction. Thank you for letting us know how we can do better!
Kindly email us at help@steeljawlinegum.com so that we can help sort out this situation.
Thank you!
Best,
Steel Jawline team
Réponse de Steel
Hello Jacob,
Thank you so much for your positive feedback! We're thrilled that you were able to enjoy the gum, and we hope this isn't your last purchase from us.
Thank you!
Best,
Steel Jawline Team
No visual improvement, But...
You get what you buy, the trainers themself seems to be of great quality.
The gum is somewhat inconsistent some is good and some not so much.
Prices acceptable, products good quality, delivery acceptable.
Four stars because I don't see any visual improvement after close to 3 month of use.
I will say that my Jaws and teeth do feel stronger when chewing normal gum and eating dry/hard food. But no visual improvement for me.
14 septembre 2022
Réponse de Steel
Hello Andreas,
Thank you so much for your feedback!
We really appreciate that you took the time to let us know how we could improve. We take pride in our products and services very seriously, and it's always great to get such valuable insight from our customers.
We hope this won't be your last purchase from us!
Thank you!
Best,
Steel Jawline Team
Man in the middle
I am happy with the delivery. However, I expected the STEEL brand jawliners, that I paid 50 bucks for (+ 20$ shipping overall). But those were the Jawliner trademark. I could have bought Jawliner product cheaper and directly, without "middle man"
6 novembre 2022
Where is my product?
Where is my product?
I have bought the complete jawline excersizer set complete set. I spend about 100$ and it’s been 2 weeks and I still haven’t received the product.
19 octobre 2022
Réponse de Steel
Hello Sami,
Thank you for raising this concern to us.
We're truly sorry to hear that you have not received your order yet. Customer satisfaction is our first priority, and we aim to provide you the best experience possible.
Our customer service team will reach out to you through email to assist you with your concern. Rest assured that we will make this right for you!
Thank you!
Works.
Works. Stick with it. 5 min sessions will easily turn into 30 min sessions a few times per day. Subtle, yet tangible ongoing transformation.
29 octobre 2022
Réponse de Steel
Hello,
Thank you for your for your feedback and for giving us a 5-star review! It truly means a lot to us :)
This makes us want to strive even better as we want to give our customers the best customer experience possible.
We can't wait to serve you more!
Many thanks :D
Incorrect amount and damages packaging
My package of gum arrived with half the number of pieces, and the container was cracked and looked used to me.
11 octobre 2022
Order arrived today as the email stated
4 octobre 2022
Great customer service
Great customer service. Product broke and they sent a replacement immediately.
27 septembre 2022
Avis spontané
Réponse de Steel
Hello Jimmy,
Thank you for the positive feedback!
We strive to provide our customers with the best customer service experience possible so hearing this truly means a lot to us :)
I like them but…
I liked my pair of jawliners. They work well, I can feel my jaw muscles working. Just my set of jawliners have broke already. You can still use them, just don’t have the same pound resistance. Could just be my pair.
20 septembre 2022
Réponse de Steel
Hello,
Thank you so much for your feedback!
We are happy to hear that the product worked out for you. However, we truly apologize for what had happened to your gum.
We can discuss it over through email and we'd be more than happy to help you out with your concern :)
You can send us a message in our customer service email: steelcustomerservice@gmail.com
Thank you!
Package never arrived
My order was apparently shipped on the 24th of August and I still haven’t received anything, the tracking also hasn’t updated so I’m not even sure where it is
25 septembre 2022
Réponse de Steel
Hello Angus,
We apologize for the trouble this has caused. We take pride in providing our customers with the best customer experience possible so hearing this makes us feel really bad.
We'd be happy to discuss this through email and we'll do our best to sort this out for you!
Give the Steel team a chance, Mastic gum is in high demand
I ordered 1 Jawline gum and 1 Mastic gum over 2 months ago. When I received my package, the Mastic gum container had Jawline gum instead. Mistakes happen, I understand. The covers must have been switched. I emailed support and Ileana responded kindly and professionally that things would be corrected once it was back in stock.
I had to remind her a couple of times but when she let me know my replacement was already processed, the shipping was fast, like 3 days.
Thanks again for making things right!
16 septembre 2022
Avis spontané
Incredible customer service
Unfortunately I was unable to try the product I ordered but nevertheless I received incredible customer service and everything in promptly. I appreciate you all and hope to try something else in the future.
1 septembre 2022
Réponse de Steel
Hello Brian,
Thank you for the positive feedback! We are very delighted to hear read what you wrote about your customer service experience. We prioritize customer service and satisfaction, and your review validates the effort we put into each day.
We can't wait to serve you more in the future :)
The texture of the gum was nice and it…
The texture of the gum was nice and it sure was stronger so I could feel the muscle work, but the gym tasted like a tree used me like a personal urinal. Normally I would be on board with being a urinal, but this time I did not enjoy it. The white powder around the gum also gave it an artificial taste despite being all natural. The chew of the gum mouth and spit I am swallow slobber knobber
14 septembre 2022
Réponse de Steel
Hello Eugene,
We're sorry that your experience did not meet your expectations but we appreciate you bringing this to our attention. However, we can assure you that your feedback will allow us to improve further.
Thank you!
Do not buy… Better options elsewhere
Overall bad quality product. Rubber broke after several uses. Do not recommend for the price.
12 septembre 2022
Réponse de Steel
Hello Josiah,
We always strive to provide our customers with a good experience, and it devastates us when we fall short. Rest assured we take pride in the quality of our products and we can assure you that each of our products go through several quality control processes.
Do not worry because we will take note of this and your feedback will help us improve our products further.
Thank you, Josiah.
Overall this was a good experience
Delivery was delayed due to an issue when processing the order, but once that was rectified everything went smoothly. Customer service was professional and kind. Overall this was a good experience.
7 septembre 2022
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