This shop seems like a scam
This shop seems like a scam. Parcel never arrived, and no cooperation to organise a refund for a no-show product. When asked, the customer service team would not provide details of the ‘courier’ my parcel was with, despite saying it was with them (for about 4 weeks) and I’ve not received correspondence from AusPost (apparently the partner courier according to the website) as it’s clearly not with them.
Phone number on the website does not exist, and through emails you will have (what sounds like) AI-generated responses.
Do not recommend buying from here, please be careful.
Some quick updates to clarify: have been told multiple times that there is nothing the company can do until the order is delivered, and only then can I request a refund. Questions about who the courier is with have been evaded (despite claiming the parcel is with a courier), and no correspondence from a courier like AusPost. Similar to Donna, they’ve now also said they’d issue a full refund if I remove my review. Please be careful.
Another update: I’ve also received a notification soon after the company’s reply on here that my parcel has been delivered (no correspondence still through a courier) even though no parcel has come in.
Réponse de Stellamelbourne
Your claims are completely invalid and do not reflect the actual records or the full communication history between you and our team.
We have repeatedly requested that you contact us once you receive your order if you are not satisfied with it. We clearly informed you that we would assist you with a refund after you receive the parcel. Despite our repeated efforts to resolve this matter, you have continued making threats to damage our business by posting negative reviews and spreading information that does not reflect the actual situation.
If it were possible to attach screenshots here, we would provide every single screenshot to make the entire situation clear. We have complete records of everything, from the moment your order was placed to your first email and all subsequent conversations up to our latest communication. These records clearly document our efforts to assist you and the options we offered.
You have repeatedly shared misleading information and attempted to create a false impression of our business. Despite having no fault on our part, we even tried to reach a mutual resolution by offering you the opportunity to receive your order and obtain a refund, while requesting that inaccurate reviews and claims not be shared. However, the threats and pressure have continued.
We have all the relevant evidence available and are fully prepared to support our position with our records. We cannot accept being threatened or pressured through negative reviews when the available evidence does not support your allegations.
We were willing to continue cooperating and resolving this matter, but given the repeated threats and misleading claims, we will not offer any further assistance beyond the options already communicated.