Stephens Removals Avis 593

TrustScore 5 sur 5

4,9

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

3 out of 5 houses in our chain used Stephens....says it all. Great service from start to finish. Made the stressful experience of moving house so much better. Would 100%recommended to anyone.

Noté 5 sur 5 étoiles

Very clear instructions beforehand, great comms and the team on the day were excellent. Moved everything really quickly, nothing was broken during the process. Would definitely use Stephen’s again!

Noté 5 sur 5 étoiles

I received exceptional customer service from the very first phone call to the last item moved. The office staff were very helpful and pleasant. They dealt with any concerns I had in a kind, thought... Voir plus

Noté 5 sur 5 étoiles

The team from booking right until the end were great. Tracey was so friendly and pleasant on the phone each time we spoke, she arranged the appointment for a surveyor to measure up and provide a quota... Voir plus

À propos de l'entreprise

  1. Déménageur
  2. Magasin d'articles d'emballage
  3. Services de stockage d'archives
  4. Service d'envoi
  5. Centre de stockage
  6. Entrepôt

Écrit par l'entreprise

Stephens Removals is a family owned company devoted to offering the best possible service. Over the last 60 years we have grown to become one of the areas premier removal companies. Our traditional family values and attention to detail have built an enviable reputation and mean we have the experience to understand and ease the stresses of moving house. We are proud to provide the highest standards of service, courtesy and professionalism. The majority of our clients come to us through personal recommendation and a very high percentage of our customers have chosen to move with us more than once.


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

593 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent service

Excellent service , our crew Liam and Mason were brilliant ! Can’t fault them, just wish I could of bought all my garden tubs but there wasn’t room on the van

31 mars 2026
Noté 5 sur 5 étoiles

Simply the best

3 out of 5 houses in our chain used Stephens....says it all. Great service from start to finish. Made the stressful experience of moving house so much better. Would 100%recommended to anyone.

19 mars 2026
Noté 5 sur 5 étoiles

Very fair priced

Very fair priced, the team were professional Nothing was a problem for him. They went far and beyond is definitely recommend and I must say it was very good value for money I would’ve paid a lot more to get a service how it was

24 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

The absolute worst company I’ve ever…

The absolute worst company I’ve ever dealt with when it comes to moving.

Shocking service.

24 mars 2026
Avis spontané
Logo de Stephens Removals

Réponse : Stephens Removals

We’re disappointed to read this, as it’s both misleading and does not reflect what actually happened.

You contacted us at very short notice, and due to existing bookings we were unable to accommodate your move. This was communicated clearly at the time, and no service was ever carried out.

Describing us as “the worst company” based purely on unavailability — rather than any actual service experience — is unfair and inaccurate. Our team works hard to deliver a high standard of service to customers we are able to assist.

We stand by the quality of our work and the reputation we’ve built through genuine customer experiences.

Noté 5 sur 5 étoiles

Brilliant service!

Very clear instructions beforehand, great comms and the team on the day were excellent. Moved everything really quickly, nothing was broken during the process. Would definitely use Stephen’s again!

3 février 2026
Noté 5 sur 5 étoiles

Stephen’s were really efficient and…

Stephen’s were really efficient and accommodating!

They were able to accommodate our short notice move, on the day they were efficient, friendly and happily waited whilst we were able to go and get the keys. Thank you so much!

27 février 2026
Noté 5 sur 5 étoiles

Everything worked out like a clockwork

Everything worked out like a clockwork. Staff, especially Tracy were very helpful and the whole experience of moving was seamless. I had previously used this firm 35 years ago and I am glad it is still operating

16 février 2026
Noté 5 sur 5 étoiles

Good customer service throughout the…

Good customer service throughout the process good advice given great group of people well informed.
On the move date all went with out a problem.
Care was taken with our furniture will use them again and recommend them.

11 mars 2026
Noté 5 sur 5 étoiles

Excellent service

The team from booking right until the end were great. Tracey was so friendly and pleasant on the phone each time we spoke, she arranged the appointment for a surveyor to measure up and provide a quotation, as well as the booking process. The team on the day, all three of them were excellent and very caring.

20 février 2026
Noté 5 sur 5 étoiles

First class experience with Stephens on…

First class experience with Stephens on our recent house move, involving a full top to bottom packing service beforehand. From initial contact with the office through to the on site survey, packing and moving day itself the entire team who helped us were professional, experienced, friendly and extremely helpful. The service provided was absolutely first class and made what is inherently a stressful process so much easier. Packing, loading and unloading was done with care and professionalism, and furniture was dismantled and reassembled brilliantly. On moving day itself they pulled in every resource needed to complete the job to quality and time. Would thoroughly recommend and would not hesitate to use again.

30 janvier 2026
Noté 5 sur 5 étoiles

Exceptional customer service from Stephens Removals

I received exceptional customer service from the very first phone call to the last item moved. The office staff were very helpful and pleasant. They dealt with any concerns I had in a kind, thoughtful and reassuring manner. They made several telephone calls before and after the move to keep me informed and check everything was ok.
The crew were efficient, careful and quick and offered extra help along the way.
I can’t speak highly enough of the service I received from Stephens Removals.

13 février 2026
Noté 5 sur 5 étoiles

Very happy with Stephen’s Removals from…

Very happy with Stephen’s Removals from speaking to the office staff, to Martin the Estimator through, through to the 4 fellas who loaded my furniture and stuff into the lorry on day one all within 2 hours and a bit of a carry including dismantling furniture, to the 2 fellas who drove 3+ hours and again delivered within 2 hours including putting stuff back together again with no breakages, great packing team by Sally and Rebecca! Would highly recommend this company to anyone who is moving in the near future

26 janvier 2026

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus