Steve's Richards Avis 15

Réponse : Steve's Richards

Il y a 8 heures

Hello Farhang,

We take allegations like this extremely seriously and want to address your concerns directly.

First, we want to be clear: we do not engage in fraudulent activity, and we strongly dispute the claim that this is a “scam.” We understand how frustrating it is when an order does not arrive as expected or when communication feels delayed, and we sincerely apologise for any distress this situation has caused.

Regarding your order:

Tracking issues can occasionally occur due to courier delays, system syncing errors, or international shipping complications. This does not mean an item has not been dispatched.
If you have not received responses, this is not the level of service we aim to provide, and we are actively reviewing our support processes to prevent this from happening.

We would genuinely like the opportunity to investigate your case fully and resolve it. Please contact us directly at info@stevesrichards.com with your order number so we can:

Verify the shipment status
Provide accurate tracking information
Offer a resolution, whether that is reshipment or a refund where appropriate

Regarding brand authorisation, we do not claim to be an official partner unless explicitly stated, and we are reviewing how our listings are presented to avoid any confusion.

We respect your right to escalate the matter and will fully cooperate with any formal inquiries if required. However, we remain committed to resolving this issue promptly and fairly.

Please reach out so we can make this right.

Kind Regards,

Customer Service,

www.stevesrichards.com

Réponse : Steve's Richards

ll y a 5 jours

Hello Amin,

We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.

This certainly doesn’t sound like the standard we aim to provide, both in terms of product quality and customer support. We also take concerns about shipping delays and responsiveness very seriously.

Unfortunately, we’re unable to locate your order based on this review. Could you please reach out to our customer service team directly with your order details? We’d be more than happy to look into this for you and work toward a resolution.

Thank you again for bringing this to our attention — we hope to have the opportunity to make things right.

Kind Regards,

Customer Service,

www.stevesrichards.com

Réponse : Steve's Richards

13 avr. 2026

Hello Kyrylo,

We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback.

This is not the standard we aim to deliver, and we’re disappointed to learn that the product quality and delivery time did not meet your expectations. We also sincerely apologise if you experienced delays in receiving a response from our customer support team.

We take concerns like yours seriously and would like the opportunity to make this right. If you’re open to it, please contact us directly at info@stevesrichards.com with your order information so we can investigate and work toward a resolution.

Your feedback is important to us and helps us improve, and we hope to have the chance to restore your confidence in us.

Kind Regards,

Customer Service,

www.stevesrichards.com

Réponse : Steve's Richards

12 avr. 2026

Hello Paul,

We’re very sorry to hear about your experience and sincerely apologise for the trouble this has caused.

After looking into your order more closely, it appears that you were sent a completely different style of Gucci trainers than the one you originally purchased, which understandably led to this confusion and disappointment.

This is not the standard we aim to provide, and we truly regret the error. Please rest assured that we are here to help resolve this for you as quickly as possible. Our customer service already contacted you for an exchange or refund request.

If you need any further assistance, please don’t hesitate to reach out to our support team, and we’ll make this right for you.

Thank you for bringing this to our attention.

Kind Regards,

Customer Service,

www.stevesrichards.com

Réponse : Steve's Richards

12 avr. 2026

Hello Sarah,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

Réponse : Steve's Richards

28 mars 2026

Hello Donna,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

Réponse : Steve's Richards

20 mars 2026

Hello Maxlee,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

Réponse : Steve's Richards

16 mars 2026

Hello Kimberly,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

Réponse : Steve's Richards

11 mars 2026

Hello Rahed,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

Réponse : Steve's Richards

Actualisé le 9 mars 2026

Hello Benjamin,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

Réponse : Steve's Richards

Actualisé le 9 mars 2026

Hello Kieran,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

Réponse : Steve's Richards

Actualisé le 9 mars 2026

Hello Dovile,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

Réponse : Steve's Richards

Actualisé le 9 mars 2026

Hello Victoria,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

Réponse : Steve's Richards

Actualisé le 9 mars 2026

Hello Victoria,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com

Réponse : Steve's Richards

18 févr. 2026

Hello Camila,

Thank you for taking the time to share your feedback. We truly appreciate your support and are delighted to hear about your experience with us.

Our team works hard to provide the best possible service, and it’s always encouraging to know we’re meeting our customers’ expectations.

If there’s ever anything more we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future.

Kind Regards,

Customer Service,

www.stevesrichards.com