Still Spirit - Whisky Shop Avis 576

TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Still Spirit has a great choice of quality malts. Always something new and different to try. Competitive prices. Friendly knowledgable staff. We are so lucky to have this great shop in our area.

Noté 5 sur 5 étoiles

Having never used "Still Spirit" previously of course I was as a little concerned it may not run smoothly or delays etc etc . I'm REALLY REALLY pleased to say not only was the whole process smooth i... Voir plus

Noté 5 sur 5 étoiles

Packaging and delivery were fine, really happy with website and easy to use. But I ordered two bottles of Balcones brimstone yet in the parcel is two bottles of Balcones Texas single malt so they pack... Voir plus

À propos de l'entreprise

  1. Magasin d'alcool
  2. Magasin de vins et spiritueux
  3. Caviste

Écrit par l'entreprise

Still Spirit is a whisky shop and tasting room - offering a great selection of whiskies and other fine spirits such as gin, vodka and rum. Still Spirit also features an exquisite tasting room and 'take-away' dram bar.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

576 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

N'a pas répondu aux avis négatifs

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Noté 5 sur 5 étoiles

Misty Isle GI …

I am happy that my order was shipped and received intact. However, because this is international shipping, I won’t be ordering a great deal anymore as the cost is excessive for me. I wish you would find a US distributor.

28 novembre 2024
Noté 5 sur 5 étoiles

VERY IMPRESSED

Having never used "Still Spirit" previously of course I was as a little concerned it may not run smoothly or delays etc etc .
I'm REALLY REALLY pleased to say not only was the whole process smooth it was amazingly quick and very next day I received parcel (well protected) of the whisky.
A Fantastic job and now without doubt place i intend spending more money

9 décembre 2024
Noté 1 sur 5 étoiles

I never received my order

I never received my order. I emailed customer service today. No reply yet. According to ship it hasn’t shipped yet. I ordered this on Friday he 4th of December. The shipping cost was more than the item purchased.

5 décembre 2024
Logo de Still Spirit - Whisky Shop

Réponse de Still Spirit - Whisky Shop

Hello Denise,

Thank you for taking the time to submit a review.

You ordered from our premises in Scotland to an address in the US on the 4th December. This was shipped to our third party courier on the 5th December and is now in San Francisco going through customs clearance. As per our website it can take up to 5 weeks for US shipments to arrive due to the various import regulations and clearance processes that alcohol has to go through to enter the United States, so we cannot guarantee shipping times. However most US shipments arrive within 3 weeks. At the moment it has been 8 days since your order was dispatched so it is well on schedule.

Our shipping costs are very competitive and are clearly shown on our international shipping page and at checkout before purchase.

I hope I have been able to clarify the situation for you, but if you have any questions at all please feel free to get in touch.

Noté 5 sur 5 étoiles

Great Service; Outstanding Shipping

I was understandably nervous when ordering a very expensive and very hard to find bottle of Scotch that was unique and could easily have been mixed up with similar items. I need not have worried! Still Spirit was phenomenal! Pricing was the best I found, customer service was very responsive, shipping was fast, and the product was exceptionally well wrapped to prevent any damage. Still Spirit is now my go-to source for any future purchases like this.

27 novembre 2024
Logo de Still Spirit - Whisky Shop

Réponse de Still Spirit - Whisky Shop

Hello Kevin, thank you very much for the wonderful feedback. As a small, family-owned business, it means a lot to us, and we look forward to welcoming you back soon.

Noté 1 sur 5 étoiles

SHIPPING

Its been More than 2weeks my order still hasn't arrived

4 décembre 2024
Logo de Still Spirit - Whisky Shop

Réponse de Still Spirit - Whisky Shop

Hello, sorry to hear you are unhappy with delivery times. We are based in Scotland so international shipping can take a little longer than a few days.

I can see you placed your order on 4th of December (just over a week ago) and it was dispatched the same day. I will be in touch to provide tracking information again incase you have not received.

Noté 5 sur 5 étoiles

Full Marks

You had what I wanted at a reasonable price and delivered it quickly and safely.Full marks

4 décembre 2024
Noté 4 sur 5 étoiles

Not quite 5*sorry.

Not quite 5*sorry, other whisky shops are offering next day delivery on £100 and over over . Still Spirit, while I accepted the terms, delivery became a little long winded.

28 novembre 2024
Logo de Still Spirit - Whisky Shop

Réponse de Still Spirit - Whisky Shop

Hello Alan, We try our best to ensure minimal delays with orders. For example, your order was dispatched the same day you placed it and then delivered just two business days later. We review our logistics partners regularly and will always look to improve the choices we offer. So thank you for the fair feedback as we always look to improve the service we provide.

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