HIFIMAN Electronics Avis 3

Ordered a pair of Arya Stealth headphones, and received a pair of significantly cheaper and worse model Sundaras. They acknowledged the error, and refused to supply a prepaid shipping label to return the Sundaras before shipping me the Aryas I had ordered.

They said it's not possible to send a prepaid shipping label despite me telling them they Amazon do it all the time and that it is completely possible. They're just being deliberately obstructive.

I sent them a picture of my FedEx packaging slip which clearly shows the packaging dimensions and weight of the product along with their origin address. Again, they said refused.

I said I shouldn't have to bear the risk or inconvenience. I told them they can prepay a shipping label using our national post office, and they refused. All they did was say it wasn't possible. Completely tone deaf.

I paid for a product in good faith that I'd receive the product I paid for. Their remedy was to offer me the difference of US$342 and for me to keep the inferior headphones I didn't want. I refused. So not only are they holding my money as ransom - they're asking me to pay for MORE money for return shipping with the hope that they'd reimburse me later.

They asked me to declare a low value of US$15, which is so hypocritical as they don't declare lower value when they ship the goods. Double standards. Plus the return address they supplied me didn't even include a street name or suburb or postcode. So I had to google it, in order to fill out the shipping label properly. How are these cowboys operating?

Awful company with zero customer service.

No issues ordered hifiman anandas stealth v2

Shortly after ordering, I noticed a deal they were running that offered a discount on an amp when ordering the headphones I had just purchased (but not yet despatched). I contacted support asking to either cancel my order or offer me somewhere near the equivalent discount on the amp. After several emails where they seemed to barely read what I was saying, they ultimately refused and only offered a discount that would end up costing $70 more than if I had ordered the bundle.

So now I am left in a situation where I have to return the headphones and re-order the bundle, wasting both our time and money for no good reason.

I'm sure the headphones will sound great, but for now they sit in the box while I decide whether to just return them or return them and re-order the bundle.