Leica Camera Avis 33

Leica cheap rubbish , Leica when they were made in west Germany were the best bins in the world , think Ferrari , Rolex , snap on , but now there garbage made on the cheap in Portugal, nothing made in Germany anymore, my Leica noctivids (£2300) lasted four days before they failed and my Leica compacts lasted four weeks , no apologies nothing , probably both first pairs

Mein vier Jahre altes Leica Calonox Vorsatzgerät ließ sich plötzlich nicht mehr einschalten. Ich habe es über meinen Waffenhändler einschicken lassen und war wirklich überrascht: Nach nur vier Wochen bekam ich völlig unkompliziert ein neues Gerät auf Kulanz zugeschickt. So einen Service habe ich bisher noch nicht erlebt.
Leica zeigt hier echte Kundenorientierung und Qualität – dafür zahle ich gerne ein paar Euro mehr. Absolut empfehlenswert!
Vielen Dank an das gesamte Leica‑Team!
Justus Boguslawski

Buon giorno, Leica D-Lux7.
Alcune mie note(( 1) pulsante 4K troppo vicino al pulsante scatto
2) leva On/Off non ergonomica
3) tutte le scritte lato superiore sparite dopo neanche un anno, spedita in assistenza ed ho dovuto pagare sia il coperchio ed scheda zoom obiettivo difettoso
4) Made in China !!! Complimenti davvero.
5) lo store di Bologna, dove l’ho comprata, non mi ha dato alcun supporto

My camera was serviced by the Nuremberg branch, but the service was particularly poor! I had already emailed them stating I was on holiday in China and wouldn't be home, requesting I collect the camera from the store. Yet they proceeded to post it directly to my home! Thankfully a neighbour collected it for me; otherwise, had it gone missing, it would have been yet another waste of time! When I enquired about payment for the repair costs, they still haven't provided any guidance to this day.

Moreover, the repair quality was abysmal! My camera screen broke during normal use, not due to external force. The screen casing wasn't properly secured during repair and is visibly crooked.

Overall, this repair experience was utterly dreadful! I own a 1960 Leica M3, and that M3's build quality is far more reliable than modern Leicas.

Purtroppo l'assistenza non è all'altezza se non per farsi pagare molto bene senza effettivamente risolvere al 100% il problema.

Come da preventivo 20070393 del 03-09-25:
Servizio Obiettivo M/R/a vite classico
Smontaggio
Pulire ottica
Riparare montatura di messa a fuoco
Riparare diaframma
Fare scatti di prova
Calibrazione complessiva
Pulire
Ispezione finale

Fin qui tutto bene, preciso che l'ottica al momento del preventivo era nelle mani del tecnico Leica in Germania.
L'ottica torna nelle medesime condizioni, la pulizia non era andata a buon fine per ulteriori problemi.
Rimando l'ottica in Germania per una seconda volta, torna identico alla volta prima.

Poi scopro tramite il customer Service Leica che l'ottica non è pulibile totalmente.

In poche parole se lo sapevo prima visto che l'obiettivo era in laboratorio, non procedevo con la riparazione.
Tradotto ho buttato via nel vero senso della parola 658€

I am writing to file a formal complaint (on any website and outlet I can) regarding the handling of my recent Leica Camera Inc. orders. My initial order was cancelled (after 5 days!) due to what was described as an “unsuccessful manual financial verification,” despite the fact that I opened and used a PayPal Mastercard account specifically for this purchase. This cancellation was unexpected, unjustified, and caused me to lose the opportunity to purchase the camera from other retailers, as the model is scarcely available on the market.

Following the cancellation, the funds were left in limbo while the order was marked as cancelled, creating unnecessary financial disruption. I subsequently placed a second order using PayPal’s “6-month no interest” credit option, which was successfully approved by PayPal without any issues. Nevertheless, Leica again applied a “manual verification required” remark, effectively blocking the credit availability and preventing the order from being processed.

Attempts to resolve the matter through customer service have been unsuccessful. My calls have not been answered or returned, and I have received no communication clarifying the status of my purchase. This level of service is unacceptable from a company of Leica’s reputation.

This experience has significantly disrupted my plans and has ultimately ruined what was intended to be a milestone birthday gift for my husband.

I respectfully request:
1. A clear explanation for the repeated manual verification blocks;
2. Immediate release or reversal of any payment holds;
3. Confirmation of whether Leica is able—or willing—to process my order;
4. A written apology acknowledging the inconvenience and financial impact caused.

Sincerely!!!

I had brought my camera to the Mayfair store 6 weeks ago as it had a problem to the sensor. They looked at my camera and told me to wait until the service center in Soho was operative. Waited 4 weeks than booked a visit there.
Went there today and I was told that my camera could not be repaired as is out of production.
a) total incompetent staff at the Mayfair store who did not know the repair was not possible and made me waste half a day to go to Soho
b) so out of production cameras cannot be repaired?????

Conclusion: I will need to buy a new camera and I will consider any brand BUT Leica!!

Unexpected - LEICA with a shockingly bad Trustpilot score??
Who would have thought that LEICA would have such a bad Trustpilot score?

THINK VERY CAREFULLY BEFORE BUYING LEICA.

I've been a loyal Leica customer for years - with over 100KUSD in purchases across their different products.

I bought a Monochrom TYP 246 from them a while back.

And now several years the later Leica does not sell the batteries to make the camera function.

I'm sorry but this lack of support is utterly unacceptable from Leica - or any other supposed luxury or professional-grade brand. What utter amateurs.

WTF am I supposed to do with my Monochrom TYP 246 now?? Turn it into a doorstop maybe?

Here is a copy of my response to their staff in London who parotted the corporate line:

"My current experience with my Monochrom is not "long-lasting" and far from a "first class experience".

Further, if "To ensure the long-term and reliable usability of Leica products, the company is committed to ensuring the availability of essential accessories and spare parts over a long period of time." then could you supply me with several batteries for my camera?? Apparently not. So your words are hollow.

So basically I have to wait for Leica to get it's shit together before I can continue using its product?? What an embarassment!

Lastly, telling me and all the other people in my position "We therefore regret to inform you that despite our intensive efforts and close cooperation with reliable suppliers, the battery for the Leica (Typ 240-246) is currently not available." Is a display of sheer incompetence and lack of forward planning.

You have to ask yourself, if Leica can't plan for a consistent supply of batteries for its cameras, in what other areas is Leica falling short? Camera design? Firmware or other bugs?

Sent in my Leica Q3 for warranty repair due to a faulty AF/MF lock button — likely a manufacturing defect, similar to the well-known corroding sensor issue in older models. Despite valid warranty, Leica refused the repair, citing minor cosmetic wear. Appeal was rejected without real investigation.
Leica doesn’t participate in UK ADR schemes, so customers are left with no fair escalation route.
For the price of their products, I expected professional support — instead, Leica once again avoids responsibility and leaves loyal customers out in the cold.

Unfortunately a very bad experience.
Shortly after ordering I tried to cancel hence I made a mistake (product not shipped yet).
A day after I´ve gotten a response - camera has already been shipped.
So I waited until the camera arrived, checked if everything was in place & wanted to proceed with the return.
No answer for up to a week and I then returned it on my own cost through MRW.
Couple days later camera arrived (tracking); didn´t here back from Leica for about a week tho, then being told the camera will be checked for a refund.
Another week later, 5% charge due to a "damage" on the back..
Blurry fotos where sent as "proof".
In the fotos, yes it appeared to be a little spot BUT rather like a "greasy" finger print with the size of 2-3mm.
Again very blurry fotos.
However, I didn´t even use the camera - opened the box to see if everything is in place before the return.
The original Leica Box already had been opened before at there where some signs of use in the Box. I won´t be surprised if I am not the first one being charged a "fine" for having made use of the right to return a product.
I wish I had taken more pictures before returning the camera. Leica, this is a no go!!! I don´t usually return products but in this case I had to and this is a serious let down.
___
Customer service - a nogo

I took a pair of 30 year old Trinovid 8x42 BA binoculars into the store with a broken eyecup. They replaced the eyecup, engraved the serial number on it and cleaned the binoculars within a month. I was expecting a sizeable bill but was surprised and delighted to find that the work and materials were provided completely free. Brilliant customer service - thank you!

I recently attempted to purchase several items and was extremely disappointed with the entire experience. Despite successfully placing the orders and being charged for the product, I received an abrupt email informing me that my order had been canceled—without any explanation. After reaching out to customer service, I was told that they "couldn’t process the order."

Leica cameras are known for their quality and are a significant investment, not just financially, but also because they are hard to get. It's incredibly frustrating that a brand that charges premium prices can’t offer a service that matches the quality of its products. There was no proactive communication, no clear explanation, and the entire process was a complete waste of time.

For a company like Leica, I expected a much higher level of professionalism and customer care. Great products, but the service experience has left me questioning my trust in the brand. Disappointing, to say the least.

Last year I bought a Leica Q2 Reporter and this camera has impressed me. The design is super nice —it's tough and rugged but still sleek, and the matte green finish gives it a unique look that stands out without being flashy.

The image quality is just amazing. The 47 MP sensor and 28mm lens capture details so sharply, and the colors are incredibly true to life. It’s a camera that feels solid in your hands and is easy to use, even if you're not a professional photographer. I really love to take it with me on vacation and special events.

But what really made the whole experience even better was the service I got from Leica. The customer care team was super helpful and friendly, answering all my questions and making sure I was happy with everything.

All in all, I couldn’t be happier with my purchase. The Leica Q2 Reporter is a fantastic camera, and the customer service was just as great. If you're thinking about getting a Leica Q, I’d highly recommend it!

Mi sono recata in store per chiedere assistenza su un modello Leica non recente e sono stata accudita al meglio della loro disponibilità. Enrico, la persona che mi ha seguita, mi ha dato un aiuto impeccabile. Ora non vedo l’ora di utilizzare la camera. Lo store è bellissimo ma le persone fanno davvero la differenza, lo rendono ancora più attraente. Grazie e non potevo non mettere in risalto questa esperienza.

Compras una cámara por casi 6000 € y eliges el envío urgente. Pero en lugar de procesar el pedido el mismo día (se creó por la mañana), la tienda se toma dos días libres por festivos locales y la entrega tarda una semana. Todos mis pensamientos sobre la exclusividad de la marca Leica desaparecieron inmediatamente. Estoy decepcionado, recomiendo ir a otra tienda y comprar una cámara, será más rápido.

I have been waiting for a Rain Guard replacement for over 3 Weeks so I phoned today and asked them where it was, and got told they would be posted today to be received by me sometime next week. Terrible Service

Ich bin richtig enttäuscht vom Kundenservice. Ich habe zu Weihnachten ein Case für eine neue Q3 gekauft und verschenkt.
Das Geschenk wurde heute (etwas verspätet) geöffnet und natürlich sofort auf die Kamera gesetzt. Leider ist das Case nicht passend - also schlecht verarbeitet. Die Kamera sitzt zwar richtig drin, zwei Seiten sind aber so falsch verbogen, dass die Nutzung des Cases höchstens dazu führen wird, dass die Kamera zerkratzt weil dort Schmutz oder sonst was drin verfangen wird.

Was ich ärgerlich finde, ist, dass man ja ein hochwertiges Produkt kauft, sprich für tausende € eine Kamera kauft, und dann ein Zubehör, wie dieses Lederhose für mehrere hundert €, wo man doch meinen möchte, dass man wenigstens eine kurze Info am Telefon erhalten kann, was jetzt zu tun ist.

Ich rief also die in der Rechnung angegebene Nummer an, ein wirklich arroganter Mensch kam ans Telefon und hat - statt mich an eine entsprechende Stelle weiter zu leiten um ggf über weitere Schritte (ich meine, vllt hätte man ja was dran machen lassen können - ich bin eher nicht so der Wegwerfer) zu sprechen - sagte er mir, er wäre für diese Fragen nicht zuständig und hätte ja auch schließlich nie im Onlineshop bei Leica was gekauft. Was ich denn jetzt von ihm wollte, er wäre nur Zentrale und ich solle mich gefälligst (ja, die Wortwahl war wirklich ungewöhnlich unverschämt, obwohl ich trotz Verwirrung über dieses Gespräch versucht habe noch freundlich zu sein) an den Onlineshop wenden, und das wäre nicht er.

Ich stehe immer noch ein wenig neben mir von dem Gespräch...Keine Ahnung warum das heute so gelaufen ist, vielleicht hatte der Kollege einfach einen schlechten Tag. Ich hätte mir aber von einer so hochpreisigen Marke etwas mehr Kundenorientiertheit gewünscht.

I bought two Leica's directly from Leica (with the M9 digital sensor) several years ago, one colour, one monochrome. Together they cost around £12,000 new. Serious manufacturing quality issues, which Leica acknowledged, subsequently emerged with the M9's - namely colour saturation problems with M9-P and serious sensor degradation with the M9 Monochrom, rendering the cameras virtually useless. I recently took them into the Leica shop, Mayfair, to see if anything could be done. To cut a long story short, they didn't want to know. Leica's golden age came with the introduction of the (purely mechanical) M3 in the 50's and 60's, which was a very versatile and compact film camera with excellent optics. We are now in the electronics age and Leica doesn't do this well because it doesn't have control over all the components. If there are quality problems in the future, how would you feel about throwing £12,000+ (now adjust that to today's prices) down the drain. My advice: think very carefully about alternatives before you're seduced by the "my point of view" and other marketing jingles.

Leica Geovid 10x42 3200.com bei Firma Waffen Schmithüsen gekauft. Ein defektes Fernglas für 2700,- €, wodurch man nicht scharf sehen konnte. Da hätte ich lieber ein Fernglas für paar Euro aus China gekauft.
Unverschämt wie alles abgelaufen ist. Die ganze Zeitaufwand und Kosten, die dabei entstanden sind, will Fa. Leica nichts damit zu tun haben.
unfassbar

I sent my 20-year-old Leica Trinovid binoculars for a service to the customer care division of Leica UK in Mayfair, London. They sent them to Portugal where they were thoroughly cleaned up and refurbished and returned to me today, at absolutely no cost! Furthermore, the store kept me informed at all times.
I could not have wished for better service. Well done Leica. We've owned Leica binoculars for over 40 years and you've just confirmed what an excellent choice we made.