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Ubiquiti is dead.
I've used this companies products for several years as a telecom engineer providing licensed and unlicensed wireless frequency solutions and installs to make all kinds of things work.
The company is not the same. They royally suck *ss now. There is no support or even a timely respone. Heck, NO RESPONSE to even a basic inquiry from a long standing customer who has purchased over six figures of harware over the years.
Their hardware is undependable garbage quality now and they refuse to respond to anything but new sales. They SOLEY use UPS for deliveries in the USA and won't even address needing alternative options for delivery where UPS is not an option. Sad they have become another garbage scamming POS!
Poor quality of products
While delivery and installation were satisfactory, the product quality is notably poor. I purchased a G5 Turret and a G6 Turret camera, neither of which can clearly read a registration plate from a distance of 10 meters.
No complaints procedure regarding deliveries
Twice now I've had DPD claim they have attempted delivery to my address when they haven't even been in my street. I can verify this, thankfully, with a UniFi G6 instant that's plugged into my UDM SE recording a 4K wide shot of my street 24/7.
I've tried to complain directly but haven't gotten anywhere.
2 Stars since their product are actually good.
This happened today but also happened on 26th March 2026
Ordering Items is very Easy
Ordering Items is very Easy, Shipping options are easy to choose, Shipping is with UPS only which is not a major problem. Ubiquiti has been around a long time.
This company sells to Russian military!
This company sells parts (indirectly) to the Russians, and their military uses them in communication systems sending drones to kill Ukrainians. Although against the law they do it knowingly, because the trade is immensely lucrative. Indecent, immoral and illegal.
If I could give zero stars I would
If I could give zero stars I would. AVOID this product at all cost. No set up instructions. No customer support other than chat. AP device does not come set up. TOTAL waste of time and money.
He hecho varios pedidos y hasta ahora…
He hecho varios pedidos y hasta ahora cero problemas, el envío muy rápido y la calidad de los productos es muy buena.
they try to make money on shipping
Ubiquiti makes excellent products for the prosumer. These are NOT for regular residential customers. The setups are extremely complicated and do not come with instructions. You must have some sort of IT background. All this is fine though.
The only reason it's not 5-star is they try to make money on shipping. You can buy a 2oz product from them, and they'll charge you $10 to ship it. We know what it costs. Why try to profit from the shipping? Just charge us something reasonable, or charge us what you pay.
This is scam website don't fall in trap…
This is scam website don't fall in trap of this fake website website no address on website is real phone no is not available. Its a piece of scam website please stay away from it
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