stoveglass-direct.co.uk Avis 

GONE! Sent this lot a 3rd email regarding an order placed on the 20th of may, after having no response to the previous emails. Had a 'mail rejected', message and thought to myself here we go. Went to their website, you guessed it, non existent. Why I didn't check the reviews 1st I'm asking myself but we did have a lot going on when I placed the order.

Update - I have now been in contact with my bank who have treated this as a scam/ fraud. Luckily I had some kind of protection and have been reimbursed. I suggest anyone with an outstanding order, do the same and contact your bank.

No response from emails, can't get through on the phone. Why hasn't trading standards investigated this company if all these terrible reviews are for real. Am now panicking I won't receive my order, where do i go now? This is appalling in this day and age.

Ordered on 3/3/26 annd paid not received by 27/5/26.
DO NOT USE. TERRIBLE

The worst company to do any purchase with, bought a small piece of glass £70, (27th March) for a wood burner.
When the item was not forthcoming I tried to contact them.
The phone never gets answered and messages I left never replied to. Sent e-mails as well …..no response.
In the end I cancelled the order with my credit card company, but was then sent an email saying Evri were expecting the item and would deliver with 3 attempts.
I then tracked it with Evri, but a week to 10 days later they (Evri) were still waiting for it.
I then contacted the bank again to refund my payment I made on the 27th/March to stoveglass. Then I received a email from stoveglass saying we cannot deliver because your payment was unsuccessful.
STEER CLEER order 110499

Same as the others, never read the reviews. Ordered on 20th March, 'tracking' supplied on 17th April.
The glass has not been given to Evri and it is 25th April.
Will call bank on Monday

I ordered a small piece of stoveglass from this company on 24 March and it is now 15th April and I am still waiting for it to be delivered. I wish I had read the reviews before I ever got involved. There has been no communication and I don’t think I will ever get the glass.

Oh how I wish I'd read these reviews before ordering from these charlatans. Goods ordered and paid for a month ago, nothing received. Multiple phone calls, voicemails, and emails to establish where my items are, have all been ignored. I have raised a payment dispute through my bank in an attempt to recover my debit card payment. Ineptitude or fraud? I don't know, but save yourself a lot of time and hassle by steering well clear of these people.

Edit: Goods eventually turned up nearly 5 weeks after ordering. Prompted I suspect by the payment dispute raised by my bank. Still no responses to any of my attempts to contact them or indeed any apology for the lack of comms and glacial delivery time. I ordered glass, which was adequately packaged but self adhesive gasket tape also purchased was screwed into a ball and some of the tape had detached.

These people are crooks! Do not even consider buying from them unless you wish to give them your money & receive nothing in return. It would be nice to see them go out of business.

Avoid at all cost. No delivery. No correspondence. We are having to take action with our bank for a refund. This company should be closed down.

Ordered apiece of glass for my woodburner on March 1st, have chased via email and phone messages with no result. Still no communication after 31 days. Answer phone always kicks in but very vague message and not convinced anyone even there!
Wish I had read the reviews before I ordered!!!

Zero stars - awful service.
Waited weeks for the new glass.
In the end I had to collect from the shop.
Then found out it was the wrong size!
Now not answering the phone or emails.
Avoid!

Ordered 22.12.25, arrived broken 4 weeks later, still chasing for a refund????????
DO NOT USE THIS COMPANY

I struggle to give even one star
ordered in October still not received even though been told on 2 occasions been sent
now trying to get a refund but believe i will end up taking legal action.
Avoid

Placed my order, informed delivery in 3 to 5days- - - totally unreliable. No updates, NO communications. I had to chase them, pathetic excuses- - - been so busy- - - their laptop was not working- - - order took over 2 weeks to arrive, not funny in the winter cold. Appalling customer services and a thoroughly poor business. Would never use again, hopeless.

Very slow, very uncommunicative

AVOID! Website states shipping is 3-5 working days via Royal Mail. This is a lie! Emailed 2 days after ordering, as I didn’t receive any communication, no reply, emailed again 2 days later to be told and I quote ‘ stove glass cut to size id 5 to 7 working days you should have received an email the glass will be with you next week’ it was like a 15 year old had wrote it! no apologies for the delay or lack of communication! Oh and this would be via evri not Royal Mail. Emailed again today to cancel the order as it was clear I wasn’t going to be receiving it anytime soon, to be told there was a delay due to ‘seasonal rush’ if your unable to fulfil the order in the given time the courteous thing to do is send out an email and update the website. Do not recommend one bit, if I could give one star I would!

Company is shocking. Been over a month and still not recieved my order! Ordered on the 3rd of october and its now the 10th of november!
Will not be purchasing from them again and will be contacting my bank and trading standards as they have taken my money but ive not received anything and getting their customer service is a joke.

Don't order anything...RUN....wished I had.
Have to back track. item arrived 2 days ago(08/09/2025) nicely wrapped and Evri small damage to box. Frightful to no communication glass came direct from somewhere else as per paperwork inside. I can add no more. You decide yourself, me.???? Nope.

Ordered cut glass, rope and rope glue. Package finally arrived after considerable time with the packaging damaged (opened) and the glue missing. Emailed multiple times and left a phone message. No response and no replacement glue received. Still waiting after nearly two months since ordering, and can't do the maintenance.

Absolutely useless. Order never arrived. Never answered email. Promised delivery by phone but nothing arrived. Now working to get a refund!