Strata Products Ltd Avis 

The customer service and the products are fantastic from this company. They swiftly dealt with dispatch of a bespoke items with very good communications throughout. I have in invested heavily in Strata trunks over the years of various shapes and sizes and feel confident to continue to do so. Thank you to all.

Needed 2 replacement covers for my Strata 210 litre water butts, Contacted Strata and thank to Vanessa in customer service they were posted to me very quickly. So good to deal witha company that has such good customer support.
Thank you.

Replacement Water Butt lid for 10 year old water butt.
UV and use slowly damaged it. But they were happy to send me a new one - £8 including postage.

Very friendly sales team who organised it all for me.
Excellent to not need to replace something that doesn't need replacing (the water butt) because the lid is failing.

I purchase four black Strata boxes from either Aldi or Lidl about four years ago. One of the handle/clips broke and the lid would not fix back on. I contacted Strata via their website with a view to purchase a new clip. I received a swift response from their Customer relationship manager Alex who was extremely helpful and sent me two replacements FOC. Now that is customer service and a lot of companies could learn from that. That would make me want to purchase their products again without doubt as not only are they quality and functional the after sales is amazing. THANK YOU

I purchased some strata boxes pre-owned and there were no lids & broken lids.
Contacted Strata Products and spoke to India THE Customer Relations Manager and she was really helpful.
India sorted replacement lids with no problem whatsoever always endeavouring to be as helpful as possible.
The postage was rapid and the service was A+
A absolute BIG Thank you to India for your help which was and is really appreciated.

Excellent customer service from India, Customer Relationship Manager when I asked for help regarding a replacement lid for a Stackmaster box I had managed to break by falling backwards accidentally on to it!

India arranged a replacement lid (and handles) to be shipped to me FOC. This is what wonderful British customer service should be at all times.

The boxes are very sturdy (when used correctly!) and I would highly recommend them.

Quality products fit for purpose IMHO.

Purchased four 145 litre heavy duty crates from Homebase about 18 months ago to move my son into university and they were perfect for the job!, wheels on the bottom to move around . The lids are molded on the top so the crates can be stacked, they are recessed for the wheels to sit in. The crates have plastic clip handles that simply flip up and grab the lids, there are also holes on the corners so you can use a padlock. Recently whilst preparing for another trip back to university I managed to damage 2 of the plastic handles which are easy to fit so I contacted Strata Products by email to ask about buying replacements. Imagine my delight when I received an email from India Buttery , customer relationship manager saying she would send me replacements for free!. WOW!, now that’s service !, sure enough within the week they arrived, guess what ?, there were 3 handles!.
I’m super impressed with this company and I’ll for sure be checking their products first if I need a similar product. The crates are tough, the plastic is great , it will flex and return to shape, it’s the kind of product you think , you know what?, the quality is right there!, these are going to last!.
India, if you’re reading this thanks again!

I recently broke the tap off my water butt and contacted Strata to see if I could purchase another. They immediately responded to say they were putting a free replacement in the post. I received it today and am very impressed. Great customer service! Thank you!

Bought some Strata storage boxes from an online garden centre and they'd lost one handle and damaged another. I thought I'd see if Strata might be able to point me in the direction of where to get replacements. What amazing customer service - they replied to me right away and they're sending me the handles I need even though they weren't the retailer. I'm so impressed, thanks to India in particular! (And the storage crates seem massive and strong too!)

Bought a water butt from Lidl that unfortunately had no tap within the fitting kit. E mailed customer service at Strata, and received a response in less than 20 minutes. Subsequently they forwarded a replacement, no quibble. Excellent service, excellent product. Recycled materials, British made, and top class service! Totally recommend Strata!

Strata is a wholesaler, not a retailer, but their Customer Service people (Hi India!), while dealing with end purchasers, is a genuine pleasure to encounter. I have had to contact them about items that arrived damaged, where the vendors were unable to replace the damaged pieces, and merely offered a refund. STRATA was helpful and polite, and sent the replacements at a minimal charge. This is a Customer Service team that could be training a lot of others. Please think about allowing end purchasers to buy directly, and promote India to manage that department, and customer services - she understands the importance of polite responses when sealing with the public, and deserves the highest praise!

As sometimes happens our original order NOT from Strata ended up with the wrong diverter kit for our water butts. We decided to contact Strata directly. What a revelation, India our contact immediately recognised our problem and sent out the correct diverter kits. Communication was excellent as was speed of service. Our new water butts are now in place and planted up. Thanks you particularly to India for all your help. I cannot recommend this firm enough.

Have several Strata storage boxes in use. One clip was damaged recently.
Websearch for Strata and messaged about problem - prompt response and replacement provided.
Excellent customer service.

As an experienced gardener, I purchased your 250 liter slim space saver butt with tap and lid (GN340) with accompanying 3-piece stand (GN176) for €109 via Bol.com in April 2022, supplied by their partner Intuinen (intuinen.nl).
I noticed a leak at the bottom of the barrel in July 2023. However, leakage does not happen overnight. I invoke the principle of conformity, because a rain barrel generally lasts 5 to 10 years. At the end of September Intuinen stated that the saver butt was leaking due to my incorrect use and/or not being stable. How is that possible with your accompanying stand supplied??? Very disappointed in the unsustainable handling of this complaint. Is there no product warrant from you?
Als ervaren moestuinder heb ik april 2022 een 250 liter kunststof regenton van het merk Ward by Strata met bijbehorende 3-delige standaard voor €109 gekocht via Bol.com, geleverd door hun partner Intuinen. Lekkage aan de onderzijde van de ton bemerkte ik pas in juli 2023. Lekkage is echter niet van de één op andere dag. Ik beroep mij op het conformiteitsbeginsel, want een regenton gaat in de regel 5 tot 10 jaar mee. Intuinen in de persoon van Tijn geeft bij Bol.com aan mij een vervelende klant te vinden nadat ik na meer dan twee maanden heb gewacht op een antwoord van hun zijde. BOL.com reageert in zijn geheel niet, stuurt wel een zweverige blauwe ansichtkaart met een vreemde tekst hoe speciaal ik ben. Uiteindelijk wordt er na mijn lange wachten door Intuinen eind september na raadplegen van de leverancier Ward by Strata gesteld dat de regenton lekt door mijn onjuiste gebruik en/of niet stabiel staan. Hoe kan dat met de meegeleverde bijbehorende standaard? Zeer teleurgesteld in de zo niet duurzame afhandeling van deze klacht.