Stuart & Lau Avis 

I ordered a bag on November 6th and I NEVER received it. Customer service is giving me the runaround, making me believe it will be shipped by November 30th at the latest.
It's now December 7th and I still haven't received anything. It's outrageous.

The greatest work bag ever! Excellent build! Amazing design! Exceptional craftsmanship! Premium materials used! Functional and affordable luxury! Anyone can easily see in the small details of the bag the love and dedication they put into crafting this masterpiece. This is already my second Cary Briefcase. I like the first edition so much and used it for 8 years. I recommended it to a friend and handed it down to him so he could experience the Cary Briefcase himself. I am very happy to buy a new one for me. I thought the Cary Briefcase couldn't be better, but I was very pleased to see how the bag has evolved and has become even more superior. Great job, Matt & Jimmy and the incredible Team at Stuart & Lau. I can see myself buying the other bags in the collection in the future.

Thank you for the fast Support 👍🏻

Although I ended up cancelling my order due to personal reasons, I 100% think anyone would have loved their brand. It’s so stylish yet functional. You know it’s well thought out. On top of this, their customer service is spectacular. I didn’t have any hassle talking to them, and they really helped me sort things out. Will definitely purchase something from them again.

The customer service experience was swift and engaging. The Cary briefcase I ordered arrived beautifully packed, with all the instructions provided. The little details, such as the nylon tote bag, were an added treat, and even after almost a year's use, the blue fabric and tan leather have shown hardly any wear. It reflects the quality of Stuart & Lau.

Deliberated over this for well over 6 months but since I got it, not a single regret. Well crafted, ingenious design and very versatile. Have had many admiring glances and am well & truly pleased with this purchase. Worth every penny and more!

My first impression is that I’m going to get years of use out of this well-made tote. I’m looking forward to using it for work!

Stuart & Lau strikes the perfect balance of style and utility. I’ve purchased two bags and couldn’t be happier. Excellent customer experience and clear, responsive communication.

Even though the bag took awhile after the pre-order, it was worth it. Excellent build quality and perfect size!

as a repeat customer, the few times i needed them, they proved to have excellent service. this time really went above and beyond to help me resolve an issue I was experiencing. wow!

Ich habe vor einigen Wochen einen Rucksack bestellt und die lange Wartezeit in Kauf genommen. Der Liefertermin ist seit 10 Tagen verstrichen und ich habe weder die Ware erhalten, noch eine Antwort vom Support auf meine 3 Mails die ich gesendet habe. Die Zahlung über meine Kreditkarte kann ich auch nicht mehr zurückrufen, da die 60 Tage Rückruffrist verstrichen sind. Also Finger weg!

Great product at a good price. Excellent quality and workmanship.

Great product and exceptional customer service!

The team at Stuart and Lau were thoughtful and excellent communicators. I really appreciated that they took the time to respond to my email and followed up with information about my order. It says a lot about the company that they wrote to notify me with updates even after they helped me with my original question.

Customer service responded timely, educated me on their website and processes, and sped up my delivery. Very happy and thankful.

The two seams on the bottom panel of the bag I received were significantly different. One was nice and smooth, the other was badly puckered. I asked to exchange the bag, but S&L refused my request because the materials used would “have a little bit of an irregular shape.” I responded by noting the significant difference between the two seems on the same panel—one was perfect (and looked exactly like the pics on their website) while the other was puckered and janky. They again refused to exchange the bag. I was very disappointed by this response from a company that trumpets its commitment to quality and craftsmanship (not to mention customer service). I won’t be purchasing any S&L products in the future.

I love your well-made products that combines both functionality and sleek design. Customer service is top notch too! Friendly and responsive. Highly recommend

Great product, better quality to the one shown in the pictures.

Delivery time was shorter than originally stated.

It totally exceeded my expectations.

Everything was great and the company got back to me fairly quickly on my question about delivery, the product is great

Keine Ware erhalten, keinen Support erhalten und Geld für Rucksack und Zoll sind weg. Und all das weil ich angeblich eine Zustellung verweigert hätte, was ich rechtsverbindlich verneinen kann.