Stuf Avis 3

Couldn't cancel, called and emailed repeatedly. Was told that they'd "escalate internally". They are a scammy business.

Is this legal? I JUST got a unit at Stuf Storage (Union Square Sutter). I'm in the middle of moving and I received a group email advising us to check our stuff due to FLOODING?!? (recent rain) I went & my unit was drenched. I immediately checked the mandatory insurance we have to purchase when booking a unit & .... it conveniently covers water damage, typhoons but not flooding!! People were checking their units in dismay.

Operating a storage unit known for flooding (as it doesn't seem like a 1st time mishap) & offering insurance that doesn't cover flooding is ABSOLUTELY WILD!!

Do not store your items with Stuf Storage. Deeply disorganized, negligent and criminal activity. It wasnt enough that they took it upon themselves to cut a lock, MOVE my valuable contents from one storage unit to another- WITHOUT notice, approval or my awareness, they went ahead and cut the locks for 2 other storage units I had, EMPTIED a lifetime of valuable contents- sold off/disposed of and then sifted through the other unit, leaving behind the least valuable items. All while billing me 2x the amount I'd initially agreed to. The access to the units is near impossible, as their digital key system is a failure. The access to the units themselves are a long journey, then when you finally arrive to the elevator, its either broken down or being held up by building staff and others- over 17 floors...There is no onsite Stuf rep or manager, so it's a fre-for-all to simply steal your belongings. They admit fault, then have tried to carefully retract accountability. Funny there are cameras everywhere but no evidence of their activities. No resolve after months of back and forth emails. Note: I wasnt the only one this 'admin error' happened to. Save yourself and do NOT store your items here. Locked storage space is merely a suggestion- they'll cut your lock whenever they want and not so much let you know-until you go to find everything gone. The trauma is so painful and mind-blowing.