commande 3204
commande 3204
service client nullissime
commande passée le 28/12 il a fallut réclamer l’envoi ! qui ne s’est fait que le 8 janvier
colis bloqué en lituanie 1 semaine et depuis en france bloqué aux douanes !
on est loin de ce que le site vente à savoir savoir faire allemand !
tout vient de lituanie c’est scandaleux !
commandez sur de sites chinois ce sera plus rapide et moins cher !
100€ le sweat je suis écœurée !
je viens de recevoir
encore plus déçue !! qualité tellement médiocre et cheap ! c’est honteux
photo à l’appui qualité scandaleuse pochette avec des traces de colles sur le motif et sweat proche du t shirt en qualité !
Réponse de Stutthaus
Hello,
Thank you for taking the time to share your feedback.
We would like to clarify that the delay in shipping was caused by public holidays, during which our logistics warehouse in Lithuania—from where orders are dispatched across Europe—was temporarily not operating. This unfortunately resulted in a longer delivery time than usual, for which we sincerely apologise.
Regarding product quality, as can be seen in many other customer reviews, quality is one of the aspects most frequently highlighted in a positive way. That said, we also note that you did not contact our customer support at any stage regarding the alleged quality issues or to request a return or exchange. We are always open to resolving such matters directly and fairly.
Posting a negative review without first allowing us the opportunity to assist often leads to incomplete or misleading conclusions, which does not reflect our standard customer service approach.
We remain available to help should you wish to contact us directly and discuss this matter properly.
We wish you a pleasant day.