Stylerunner Avis 

My sneakers I've owned for less than 3 weeks developed a hole in them in the heel area inside the shoe and are now completely useless to me due now being very uncomfortable and getting worse every time I wear them.

Style runner said they couldn't help me with my damaged shoes and it's my fault due to wearing them incorrectly why the hole developed. This is completely untrue, I am in the fitness industry have owned over 100 pairs of sneakers in my time, and know how to correctly wear a pair of sneakers that also fit and are in my size. A $130 pair of sneakers shouldn't be falling apart after being worn a handful of times.

Very disappointing customer service and this has put me off ever shopping with style runner again

Sent out used shoes !! Terrible customer service .Never again .

Very happy with my purchase, quick delivery and they even sent a little kind note. Definitely purchasing from here again.
Literally got my delivery in two days.

Stylerunner customer service is the absolute pits. Zero stars. Avoid at all cost.
I purchased a product from the Brighton store that is faulty (the leather will not soften despite every attempt over months to break in the shoes following instructions from the manufacturer).
I have contacted customer service from Stylerunner and also the shoe brand themselves.
The shoe brand let me know that the product is in fact faulty and that if I purchased from them they would provide me a refund. I have a record of those communications with the brand also.
However Stylerunner customer service are refusing to let me return the product via the mail/post or handle this issue online. Stylerunner are insisting I go in store for the shoe to be "assessed", even though I live more than an hours drive away from the closest store.
The shoes were $250 and have literally injured me to the point if I walk more than a block in the sneakers I cant wear other shoes for weeks. The brand themselves have confirmed an issue with this shoe, in writing.
I am taking this to the ACCC but wanted to post here. Buyer beware, Stylerunner customer service is terrible and I will never purchase from there again.
I deem these shoes to have a major problem.
Detailed below is what constitutes a 'major problem" according to ACCC:
A major problem means the product:
- is unsafe
- is very different from the description or sample
- has either one serious problem or several smaller problems that would stop someone buying the product if they knew about them beforehand
- can’t be used for its normal purpose, or another purpose the consumer told the seller about before they bought it, and can’t easily be fixed within a reasonable time.
This product is unsafe. It is injuring my feet, repeatedly, and making it impossible for me to wear other shoes for weeks. The description of this product is a sneaker shoe. Shoes are to be worn when walking. I can not walk anywhere in these shoes without injury due to the way the leather is treated and not softening (confirmed by the manufacture/brand as a fault).
This shoe has a problem that would have stopped me buying the shoe if I had known at the time. I would not have bought these shoes if I knew the leather would never soften and the shoes would injure me (more than once).
This shoe, can not be used for its normal purpose (worn on feet for walking)
I have never returned a pair of shoes. Ive also never written a public review of an online store. But I am incredibly frustrated by this experience and the lack of customer service or concern.

I ordered two items online. I proceeded to follow their returns instructions. The returns took me straight to a portal whereby I was forced to pay $10 for a returns label to send the items back.

I went into Westfield and there was Stylerunner right infront of me. I went on chat and asked if I could return the items at the store and the guy said yes. I then asked for my $10 back as I wasn’t going to use the returns portal. This was denied.

Had I been informed that I could return straight to a store I wouldn’t have gone through the returns portal.

I have ordered from Stylerunner many times throughout the years (clearly never returned anything) but I won’t be ordering from them again. It’s terrible customer service and no wonder Stylerunner has such bad reviews.

Sort out your returns process because it’s ridiculous. As I explained to you, I am extremely sick but you had me running around like a headless chook trying to return these two items.

And then you offer me a 20% discount code on my next order. Nah nah, I don’t think so. Just pay me back the $10 I didn’t end up using returning the goods back. Bloody ridiculous!

What disgraceful customer service and return policies. Tried to return brand new never worn sneakers, tops and tights and they refused to accept it.
Never again will I shop at style runner.

What disgraceful customer service and return policies. Tried to return brand new never worn sneakers and they refused to accept it based on the show box being not in mint condition. Never again will I shop at style runner.

I have purchased 3 items on the 20th January 2021. I paid with a voucher and remaining amount with my credit card. Two weeks later, I have checked the status of my parcel with the care team. They responded that transaction was declined, there was no payment. However, my bank account stated differently - the transaction was made when it was, I was also given order confirmation code.
Then when I have communicated that to them, they refunded the money to the account, but not the voucher - the voucher was invalid. One of the main items that I wanted to buy was already sold out, made me super angry as they made mistakes and then bluntly lied without acknowledging that their systems are faulty, they made a mistake by not dispatching my ordered items. Super rubbish experience, definitely not recommend dealing with them - would just waste your time, chase your refund multiple times and lose nerves.